Kameha Grand Zürich
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Hotel Details
Location
Kameha Grand Zürich · Zurich, Switzerland
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Key Highlights
- ✓Staff Consistency: While overall staff performance is excellent, some guests have experienced abruptness during check-in or a perceived lack of warmth.
Expert Review: Kameha Grand Zürich
Kameha Grand Zürich stands out as a Michelin Key Selected property known for its distinctive design and high service standards, offering a memorable stay for many guests.
1. Overall Rating & Sentiment
The Kameha Grand Zürich, an Autograph Collection property, generally receives a "very good" overall rating, with an impressive average of 8.1 out of 10 based on numerous guest reviews. Guests often describe the hotel as excellent, luxurious, and modern, leaving a lasting positive impression.
2. Key Highlights
Guests consistently praise the hotel's unique and extravagant design, which is described as stylish, modern, and often with quirky, Swiss-inspired details like custom-made cowbells and chocolate-bar walls in the rooms. The hotel's facilities, including its spa and fitness areas, are also highly rated. The attentive and friendly staff, along with top-notch room service, are frequently highlighted as key aspects guests love most.
3. Room Quality
Rooms at the Kameha Grand Zürich are consistently described as impeccably clean, modern, and stylish, providing a luxurious experience. Guests appreciate the comfort, often specifically mentioning the very comfortable beds, spaciousness, and well-appointed bathrooms with good amenities. Some suites feature intriguing themes like "Diva," "Burlesque," and "Fair Play," offering an entertainment-oriented touch unique in Switzerland. Features such as air conditioning, plush bathrobes, and satellite/cable TV are standard. However, some guests have noted issues with dark furnishings in rooms and occasional maintenance problems like shower flooding or hidden structural pillars.
4. Dining Experience
The hotel offers a delightful breakfast buffet, often praised for its varied selection, fresh juices, and the option of made-to-order items like omelets and Eggs Benedict from a live egg station. While some guests find the breakfast to be lovely and well-curated, fresh, and served with care, others have noted it can be expensive (around €29 per person) and some felt it didn't quite live up to the grandeur of the hotel's physical spaces. The on-site Italian restaurant, L'Unico, is known for homemade pastas prepared at an open cooking station, and modern interpretations of classic Italian dishes. The hotel also boasts the Puregold Bar, a stylish meeting place. Additionally, the hotel previously housed a Michelin-starred Asian restaurant, YOU, which offered a superb dining experience.
5. Service & Staff
The service and staff at Kameha Grand Zürich receive high praise for being friendly, attentive, professional, and helpful. Guests have highlighted positive interactions from check-in to room service, with staff going above and beyond to assist guests and ensure a memorable stay. There are occasional comments about check-in staff being abrupt or instances where communication could be improved, such as providing all necessary information proactively.
6. Location & Accessibility
The Kameha Grand Zürich is conveniently located between Zurich Airport (less than two miles away) and the city center (about five miles away), making it ideal for overnight layovers and business travelers. It offers easy access to both the airport (a short 15-minute tram ride) and the city center (around 25 minutes by public transportation). Public transport options like train, metro, and tram stations are easily accessible, with a direct train to Glattpark station taking approximately 20 minutes from Zürich HB. However, the immediate surrounding area in Glattpark is primarily industrial, with not much within walking distance, making it more of a "passing through" lodging option rather than a base for extended city exploration.
7. Value & Pricing
The Kameha Grand Zürich is generally considered to provide exceptional value for money, especially when compared to the average price of a hotel room in Zurich. With an average price per room around $289, it offers luxury and sophistication at a relatively affordable rate, compared to the city's average of $263. However, some guests find certain services, like breakfast, to be expensive.
8. Common Complaints
While highly regarded, some recurring issues and criticisms from guests include:
- Room Temperature Issues: Several guests have reported problems with heating, finding rooms to be cold, and a lack of available portable heaters when requested.
- Shower and Bathroom Drainage: Instances of showers flooding the bathroom floor due to improper drainage have been noted.
- Spa Facilities: There have been complaints about the spa area lacking attention to detail, such as lights being off in the sauna, no music, or the steam sauna not being operational. Some reviews also mention the steam room being non-operational for years.
- Dining Cost: Breakfast and restaurant prices are often cited as expensive.
- WiFi Problems: Issues with non-working Wi-Fi have been reported.
- Noise: One guest mentioned noise from drunken young people in the corridor and noise leaking from rooms, especially during events like weddings.
- Room Service: While general room service is highly praised, one older review specifically noted it as a point of dissatisfaction.
- Staff Consistency: While overall staff performance is excellent, some guests have experienced abruptness during check-in or a perceived lack of warmth.
Sources
Points to Consider
- •While highly regarded, some recurring issues and criticisms from guests include:
- •Room Temperature Issues: Several guests have reported problems with heating, finding rooms to be cold, and a lack of available portable heaters when requested.
- •WiFi Problems: Issues with non-working Wi-Fi have been reported.
Google Reviews
2,726 reviews
Recent Guest Reviews
The London Guru
The hotel itself is fine and close to tram lines, which makes it easy enough to get into downtown Zurich. That said, I don’t think this is a good location for visitors. It takes around 30 to 45 minutes to get almost anywhere, and at night there are very limited food options in the area and nothing to do nearby. As soon as I walked in, I realized it was a Philippe Starck–designed hotel. I’m a simpl...
Roger
My family and I were on transit to other parts of Europe and decided to stay a couple of nights at Kameha Grand Zürich and explore the city. The hotel staff were very friendly and helpful. Corresponding via email was met with swift response too. We arrived early at the hotel after a morning flight, we were met with welcoming greetings by front desk receptionist Ella. She was polite, courteous and...
リョウクロミ
Staff are very friendly and the hotel room is spacious. Good location, very nearby tram station and airport. If there are more food selections for buffet breakfast, it gonna be perfect.
nikita tyagi
One of the most poorly serviced hotel I have ever been to. Firstly my friend got told by a waitress that the child is making a lot of noise please order your food in your room, which my friend did, in that case it was her duty to send the food asap to her room once it was made. But for that she took another hour just to send the food upstairs. Their internet broke down the next day and for next 3 ...
Al D
This may have been a 4 star hotel several decades ago, but it's not anymore. The rooms and controls are somewhat eclectic with the bathroom and the bedroom areas being divided by "bank vault" sliders. The AC control in our room was non-functional when we got to our room. A call to the front desk resulted in one of the desk staff, who checked us in, coming up to the room and removing the controller...
Alfred Ng
Overall, my stay at Kameha Grand Zurich was disappointing. I specifically chose to transit in Zurich for one night to enjoy a more relaxing break and try the hotel’s sauna and spa. Unfortunately, the facilities were only open from 3pm to 9pm, which made it almost impossible for transit guests like me to use them. This limited schedule really gave the impression that the hotel does not welcome shor...
Accor
Hyatt
