JW Marriott Quito
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Hotel Details
Brand
JW Marriott
Hotel Group
Marriott
Location
JW Marriott Quito · Quito, Ecuador
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Expert Review: JW Marriott Quito
The JW Marriott Quito, a Michelin Key Selected property, consistently earns high marks from guests, offering a luxurious and peaceful retreat in the heart of Ecuador's capital.
1. Overall Rating & Sentiment
The JW Marriott Quito enjoys an overwhelmingly positive reputation, with an average rating of 4.6 out of 5 stars based on over 1200 reviews, and a "Wonderful" rating of 9.2 out of 10 from 260 reviews. Guests frequently describe the hotel as a "spectacular property" and an "oasis in Quito," highlighting its elegant atmosphere and excellent maintenance.
2. Key Highlights
Guests consistently praise the hotel's luxurious and peaceful ambiance, along with its beautifully maintained facilities. Key highlights include the spacious and comfortable rooms, fantastic dining options, an expansive and well-equipped fitness center, and an outdoor pool surrounded by lush gardens, offering a serene escape. The attentive and genuinely hospitable staff is another frequently lauded aspect. The high-ceilinged, skylit lobby, housed within a distinctive pyramid-shaped building, blends contemporary elegance with Ecuadorian charm.
3. Room Quality
Rooms at the JW Marriott Quito are described as large, spacious, and incredibly comfortable, featuring elegant decor and a wealth of amenities. Guests appreciate the floor-to-ceiling windows that provide views of the city or the majestic snow-capped Cotopaxi volcano. Suites often include separate living areas with a couch, chair, desk, and two televisions. Bathrooms are large and well-appointed, often featuring double sinks, a separate soaking tub, a walk-in shower, and L'Occitane amenities. Bottled water is generously provided and restocked daily.
4. Dining Experience
The hotel offers a diverse and highly-rated culinary experience across its multiple restaurants. Dining options include Raíces, specializing in Ecuadorian and South American cuisine, and Bistro Latino, known for its extensive international and national breakfast and lunch buffets, including a complete seafood buffet. La Hacienda Grill offers steak and seafood, while The Exchange Bar & Kaori Sushi Bar provides casual bites, sushi, and burgers. Fogo de Chão, a Brazilian steakhouse, is also located within the hotel. Breakfast buffets are particularly popular, offering a wide variety of options including made-to-order omelets, fresh fruits, and gluten-free choices, with an option for al fresco dining. Guests consistently describe the food as "fantastic" and "delicious."
5. Service & Staff
The service and staff at the JW Marriott Quito receive exceptional praise. Guests frequently highlight the staff's courtesy, attentiveness, and willingness to go "above and beyond" to ensure a comfortable and welcoming stay. Personalized touches, such as a welcome rose upon check-in, contribute to guests feeling special. Reviewers commend the staff for anticipating needs, quickly resolving issues, and demonstrating genuine hospitality.
6. Location & Accessibility
Situated on Avenida Orellana in the modern, northern part of central Quito, the hotel is conveniently located near business towers, banks, and shopping. While the immediate surroundings are not particularly known for tourist sites, the neighborhood is considered safe. It serves as a practical base, with the historic Old Town (a UNESCO World Heritage Site) and the lively La Mariscal district just a short drive away. Attractions such as the Capilla del Hombre museum and the Teleférico are also easily accessible. The hotel is approximately a 45-minute drive from Mariscal Sucre Airport.
7. Value & Pricing
The JW Marriott Quito is generally considered a good value for its luxury offerings. Standard room rates typically range from $175 to $220 USD, with suites starting around $239 USD. Prices can vary seasonally, with August often being the cheapest month and November the most expensive. While some dining options might be considered pricey for Quito, guests generally rate the hotel's value for money positively (8.5 out of 10 average).
8. Common Complaints
While overall feedback is overwhelmingly positive, a few minor criticisms have been noted. Some guests have mentioned that the pool area can be chilly as it is largely shaded for much of the day. In specific suite reviews, there have been comments about the pillows not being to everyone's liking. Older reviews occasionally mention that the view from certain rooms might not be particularly "picturesque." Additionally, while Wi-Fi is free in public areas, some reports indicate that in-room wired internet or Wi-Fi might incur an additional fee.
Sources
Google Reviews
7,964 reviews
Recent Guest Reviews
Avron Stoloff
A top-notch hotel with impeccable service and amenities. The fitness room is spacious and has great equipment. The buffet breakfast is delicious. The atrium lobby and cascading waterfalls are beautiful. Even the shower is wonderful. Above all the staff really strive to meet your needs.
natalie anne gross
Wow, wow, just wow. The service here is absolutely impeccable. I often come from climbing mountains and look quite interesting but the warmth and hospitality from the moment I stepped on property was palpable. Every single employee is so kind and gracious. Especial kudos to Francisco & Fabian in the lounge for the cake. The fitness center is phenomenal & the spa was nice to use also and very priva...
jon williams
An outstanding hotel in the heart of Quito. An amazing oasis in the middle of bustling downtown with many food options and very nice rooms with very nice bathrooms. Staff couldn’t have been better! Excellent stay.
Kris Craft
This hotel is beautiful, luxurious, and knows the meaning of customer service. We arrived to excellent service and an attentive staff! My travel partner’s bag did not arrive and the staff rushed into action, providing expedited laundry service within two hours. The restaurants served excellent food! Partnering with HX, we arrived after a long day of touring to hot towels and hot chocolate! We...
Ann Taylor
Hotel rooms are large and comfortable. Hotel lobby is attractive and has several nice restaurants and bars. Breakfast buffet is excellent with a wide selection. Hotel service is outstanding. We left something in our hotel room and the hotel staff held it safely and then delivered it to us when we returned to Quito. The front desk staff went above and beyond. The only negative is location for touri...
Sean Ray
Amazing hotel in a great location. I was here for work and would be my hotel to come back too. Sandy was the most attentive server in the executive lounge. The only downside to Quito is the elevation. Drinks lots of water and take other preventive measures to combat altitude effects.
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