JW Marriott Quito

The JW Marriott Quito, a Michelin Key Selected property, consistently earns high marks from guests, offering a luxurious and peaceful retreat in the heart of Ecuador's capital.

1. Overall Rating & Sentiment

The JW Marriott Quito enjoys an overwhelmingly positive reputation, with an average rating of 4.6 out of 5 stars based on over 1200 reviews, and a "Wonderful" rating of 9.2 out of 10 from 260 reviews. Guests frequently describe the hotel as a "spectacular property" and an "oasis in Quito," highlighting its elegant atmosphere and excellent maintenance.

2. Key Highlights

Guests consistently praise the hotel's luxurious and peaceful ambiance, along with its beautifully maintained facilities. Key highlights include the spacious and comfortable rooms, fantastic dining options, an expansive and well-equipped fitness center, and an outdoor pool surrounded by lush gardens, offering a serene escape. The attentive and genuinely hospitable staff is another frequently lauded aspect. The high-ceilinged, skylit lobby, housed within a distinctive pyramid-shaped building, blends contemporary elegance with Ecuadorian charm.

3. Room Quality

Rooms at the JW Marriott Quito are described as large, spacious, and incredibly comfortable, featuring elegant decor and a wealth of amenities. Guests appreciate the floor-to-ceiling windows that provide views of the city or the majestic snow-capped Cotopaxi volcano. Suites often include separate living areas with a couch, chair, desk, and two televisions. Bathrooms are large and well-appointed, often featuring double sinks, a separate soaking tub, a walk-in shower, and L'Occitane amenities. Bottled water is generously provided and restocked daily.

4. Dining Experience

The hotel offers a diverse and highly-rated culinary experience across its multiple restaurants. Dining options include Raíces, specializing in Ecuadorian and South American cuisine, and Bistro Latino, known for its extensive international and national breakfast and lunch buffets, including a complete seafood buffet. La Hacienda Grill offers steak and seafood, while The Exchange Bar & Kaori Sushi Bar provides casual bites, sushi, and burgers. Fogo de Chão, a Brazilian steakhouse, is also located within the hotel. Breakfast buffets are particularly popular, offering a wide variety of options including made-to-order omelets, fresh fruits, and gluten-free choices, with an option for al fresco dining. Guests consistently describe the food as "fantastic" and "delicious."

5. Service & Staff

The service and staff at the JW Marriott Quito receive exceptional praise. Guests frequently highlight the staff's courtesy, attentiveness, and willingness to go "above and beyond" to ensure a comfortable and welcoming stay. Personalized touches, such as a welcome rose upon check-in, contribute to guests feeling special. Reviewers commend the staff for anticipating needs, quickly resolving issues, and demonstrating genuine hospitality.

6. Location & Accessibility

Situated on Avenida Orellana in the modern, northern part of central Quito, the hotel is conveniently located near business towers, banks, and shopping. While the immediate surroundings are not particularly known for tourist sites, the neighborhood is considered safe. It serves as a practical base, with the historic Old Town (a UNESCO World Heritage Site) and the lively La Mariscal district just a short drive away. Attractions such as the Capilla del Hombre museum and the Teleférico are also easily accessible. The hotel is approximately a 45-minute drive from Mariscal Sucre Airport.

7. Value & Pricing

The JW Marriott Quito is generally considered a good value for its luxury offerings. Standard room rates typically range from $175 to $220 USD, with suites starting around $239 USD. Prices can vary seasonally, with August often being the cheapest month and November the most expensive. While some dining options might be considered pricey for Quito, guests generally rate the hotel's value for money positively (8.5 out of 10 average).

8. Common Complaints

While overall feedback is overwhelmingly positive, a few minor criticisms have been noted. Some guests have mentioned that the pool area can be chilly as it is largely shaded for much of the day. In specific suite reviews, there have been comments about the pillows not being to everyone's liking. Older reviews occasionally mention that the view from certain rooms might not be particularly "picturesque." Additionally, while Wi-Fi is free in public areas, some reports indicate that in-room wired internet or Wi-Fi might incur an additional fee.

Sources

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