InterContinental Presidente Cozumel

The InterContinental Presidente Cozumel, a Michelin Key Selected property, consistently receives high praise for its luxurious beachfront setting, exceptional service, and abundant opportunities for relaxation and aquatic adventures.

1. Overall Rating & Sentiment

The general consensus for InterContinental Presidente Cozumel is overwhelmingly positive, with guests frequently describing it as one of the best resorts they've experienced. It holds an impressive average customer rating of 4.6 out of 5 for overall experience on IHG's platform. Verified guests of the MICHELIN Guide also rate it highly, with many calling it a "fantastic stay" and an "incredible property". The sentiment emphasizes a luxurious, tranquil, and welcoming atmosphere.

2. Key Highlights

Guests consistently laud several aspects of the resort:

• Private Beach & Snorkeling/Diving: The resort boasts a beautiful, well-maintained private beach with crystal-clear water and abundant marine life perfect for snorkeling and scuba diving right from the shore. Dive boats can even pick up guests directly from the property's pier.
• Exceptional Service: The staff is frequently highlighted for being "incredibly kind," "super helpful and welcoming," "attentive," and "professional".
• Beautiful Grounds & Design: The property is described as "gorgeous," with thoughtful design blending contemporary comfort with traditional Mexican coastal elements, lush tropical gardens, and stunning pools that never feel crowded.
• Amenities: Modern and well-maintained facilities, including an infinity pool, a dedicated children's pool, and a recently renovated gym with high-quality equipment, are often mentioned. The presence of a spa offering Maya tradition-inspired treatments is also a draw.

3. Room Quality

The rooms at InterContinental Presidente Cozumel are generally found to be spacious, modern, and clean. Many rooms offer stunning ocean views from private balconies or terraces. Standard amenities include air conditioning, flat-screen TV, minibar, coffee maker, and reliable complimentary Wi-Fi. Some guests appreciate the thoughtful open-plan design and separate marble shower and toilet rooms. While generally well-kept, a few older rooms might exhibit slightly dated furniture and a "musky/dusty smell".

4. Dining Experience

The resort offers several dining options, including Le Cap Beach Club, a main Mexican restaurant (where breakfast is served), Alfredo di Roma, and Caribeno.

• Breakfast: The daily buffet breakfast at the main Mexican restaurant is described as "very complete and delicious" with a wide variety of Western and Mexican foods, including an egg and taco station.
• Lunch & Dinner: Le Cap is particularly praised for excellent lunch and dinner options, with ceviches and grilled fish receiving high marks.
• Overall Quality: While food quality is generally considered good, some guests note that restaurant prices can be on the higher side. There are occasional comments about slow service and average food at the larger breakfast restaurant.

5. Service & Staff

The service at InterContinental Presidente Cozumel is consistently highlighted as a standout feature. Guests frequently commend the staff for being "exceptionally friendly," "super helpful and welcoming," "attentive," and "professional" across all departments, from the front desk to housekeeping and restaurant staff. Many reviewers emphasize feeling well taken care of and appreciate the staff's promptness in resolving any issues.

6. Location & Accessibility

The resort enjoys a prime beachfront location on a somewhat secluded stretch south of Cozumel's city proper. It is conveniently located approximately 10 minutes from downtown Cozumel and about 15 minutes from Cozumel International Airport (CZM). This strategic position offers a perfect balance of tranquility while still providing easy access to popular tourist sites like Punta Sur, the Mayan Ruins, and El Cielo. Taxis are readily available for transport to and from town, typically costing around $10-$20.

7. Value & Pricing

While considered a luxury property, many guests feel the InterContinental Presidente Cozumel offers good value for the quality of the experience, especially given its status as a Michelin Key Selected property. Standard room rates can range from approximately $190 to $650 USD per night, while suites can range from $950 to $6,500 USD. Some find the food and spa services to be quite pricey, which is a consideration for overall value.

8. Common Complaints

While reviews are overwhelmingly positive, some recurring criticisms include:

• Dining Service & Price: Slow service at the main breakfast restaurant and the high cost of food and beverages at the resort's restaurants are occasionally mentioned.
• Spa Pricing: The spa is frequently described as "very very overpriced" by guests.
• Room Soundproofing: Some rooms, particularly those with connecting doors, may have insufficient soundproofing, leading to noise from neighboring rooms.
• Older Room Elements: While generally modern, some furniture in older rooms can contribute to a "musky/dusty smell".
• Scuba Gear Inconvenience: For dedicated divers, the process of cleaning and storing scuba gear can be inconvenient, as gear is carted off-site by employees, limiting immediate access.
• Transfers: While not universal, some guests have reported issues with the management of transfers to and from the hotel.

Sources

1. ihg.com
2. michelin.com
3. booking.com
4. expedia.com
5. booking.com
6. travelocity.com
7. presidenteiccozumel.com
8. presidenteiccozumel.com
9. reddit.com
10. youtube.com
11. tablethotels.com
12. booking.com
13. travelweekly.com
14. reddit.com
15. presidenteiccozumel.com
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17. momondo.com