Hotel Weisses Roessl

Hotel Weisses Roessl in Kitzbühel, Austria, a distinguished Michelin One-Key property, generally garners highly positive reviews, lauded for its exceptional service, prime location, and sophisticated ambiance. While most guests enjoy a luxurious experience, some specific points of criticism should be noted.

1. Overall Rating & Sentiment

The general consensus for Hotel Weisses Roessl is overwhelmingly positive, with overall ratings frequently ranging between 8.5 and 9.0 across various platforms. Guests often describe their stays using superlatives such as "amazing," "excellent," and "magnificent". The hotel is recognized as a luxury five-star establishment and a member of "The Leading Hotels of the World". However, some guests have expressed strong dissatisfaction, citing issues that significantly impacted their stay.

2. Key Highlights

Guests consistently praise several key aspects of Hotel Weisses Roessl:

• Service & Staff: The service is frequently highlighted as thoughtful, friendly, and attentive, with staff readily assisting guests. Concierge and shuttle services receive particular commendation for their excellence.
• Location: The hotel boasts an "excellent" and "perfect" central location at the entrance to Kitzbühel's medieval old town. It's just a few steps from exclusive boutiques, cozy cafés, restaurants, and is approximately 350 meters from the Hahnenkamm Cable Car. A convenient shuttle service to the Hahnenkammbahn is also provided.
• Design: The hotel successfully blends a traditional exterior with a chic and contemporary interior design, a result of recent renovations by renowned Austrian architects. The aesthetic incorporates elegant timbers, local natural stone, soft fabrics, and carefully selected design elements, creating a stylish and comfortable environment.
• Amenities: Hotel Weisses Roessl offers a range of luxurious amenities, including an indoor swimming pool and a comprehensive Cheval Blanc Spa. The spa features multiple saunas (Parlarium, Bonarium, Laconium, Mist Bath, Herbal Sauna, Rössl Sauna), a scented grotto, experience showers, and a Kneipp walk. A gym, ski lockers, and a ski pass vendor cater to active guests. Other services include valet parking, babysitting, and airport transfers.

3. Room Quality

The hotel features 40 to 45 renovated rooms and suites, spread across a historic main building and a newer residence wing. These accommodations are generally described as "super clean and comfortable", with Junior Suites noted for being "big and comfortable". Rooms range in size from 25 to 85 square meters and combine timeless elegance with modern comfort. Many offer garden or inner courtyard views, and some include balconies or terraces. However, some guests have reported that certain rooms did not match the online pictures, describing them as "dark little holes" facing a concrete wall. Issues with room temperature control and rooms being too hot have also been mentioned.

4. Dining Experience

The dining experience at Hotel Weisses Roessl is a significant highlight for many:

• Breakfast: The breakfast receives widespread acclaim, consistently described as "delicious," "amazing," "fantastic," and "first class". Guests appreciate the extensive selection of fresh fruits, berries, and high-quality hot options served as a rich buffet daily from 7:00 a.m. to 11:00 a.m..
• Restaurants: The hotel hosts the internationally renowned Zuma Restaurant, an outpost of Japanese Izakaya cuisine, located in the lobby and open daily from 6 p.m. during the winter months. Zuma is considered a "hottest meeting place" and offers exquisite cuisine, musical beats, and excellent drinks. The hotel also provides a sushi bar and offers a selection of modern Tyrolean and international cuisine for all-day dining and room service.

5. Service & Staff

The staff at Hotel Weisses Roessl consistently receives high praise for their hospitality. Guests describe them as "very thoughtful," "friendly," "ready to assist," and "excellent". Many reviews specifically commend the concierge and shuttle staff. Multilingual staff are available to cater to an international clientele.

6. Location & Accessibility

The hotel's location is a major draw, situated directly at the entrance to Kitzbühel's 700-year-old historic center. This prime position allows guests to easily walk to exclusive boutiques, vibrant café bars, and cozy restaurants. The Hahnenkamm Cable Car is conveniently located nearby, approximately 350 meters away, and the hotel provides a shuttle service. Other nearby attractions include the Kitzbühel Museum. The Kitzbühel train station is also a short walk away.

7. Value & Pricing

While many guests appreciate their luxurious stay, there are mixed opinions on value. Some reviewers have found the hotel to be "overpriced for quality" and felt it was a "waste of money". However, the hotel's "Value for money" generally receives a respectable rating of 7.9. Standard room rates can begin from around $496 USD.

8. Common Complaints

Despite the generally positive feedback, recurring issues and criticisms include:

• Noise: The Zuma restaurant's music, particularly in the evenings, has been a source of disturbance for some guests. Additionally, rooms being too hot sometimes necessitate opening windows, which can lead to external noise impacting sleep.
• Room Discrepancies: Some guests felt that their assigned rooms, particularly smaller or darker ones, did not accurately reflect the images presented online.
• Room Temperature Control: Difficulties in controlling room temperature, with rooms often being too warm, have been reported.
• Spa Pool Temperature: A few guests have noted that the spa pool temperature felt cold.
• Zuma Dominance: The presence and popularity of Zuma can sometimes lead to the restaurant dominating the hotel's evening atmosphere, making it challenging to find a quiet space for a drink.
• Cleaning Standards: One review indicated that cleaning standards "leave a lot to be desired".
• Pet Policies: There have been instances of confusion and dissatisfaction regarding pet charges and policies, with dogs allowed in selected rooms for a surcharge but not permitted in the Zuma restaurant.

Sources

1. agoda.com
2. booking.com
3. booking.com
4. kitzbuhelhoteldeals.com
5. oxfordski.com
6. roesslkitz.at
7. lhw.com
8. booking.com
9. roesslkitz.at
10. roesslkitz.at
11. luxury-hotels.com
12. expedia.com
13. travelweekly.com
14. hotels.com
15. michelin.com
16. expedia.com