Hotel Weisses Roessl
One Michelin Key
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Hotel Details
Location
Hotel Weisses Roessl · Kitzbühel, Austria
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Expert Review: Hotel Weisses Roessl
Hotel Weisses Roessl in Kitzbühel, Austria, a distinguished Michelin One-Key property, generally garners highly positive reviews, lauded for its exceptional service, prime location, and sophisticated ambiance. While most guests enjoy a luxurious experience, some specific points of criticism should be noted.
1. Overall Rating & Sentiment
The general consensus for Hotel Weisses Roessl is overwhelmingly positive, with overall ratings frequently ranging between 8.5 and 9.0 across various platforms. Guests often describe their stays using superlatives such as "amazing," "excellent," and "magnificent". The hotel is recognized as a luxury five-star establishment and a member of "The Leading Hotels of the World". However, some guests have expressed strong dissatisfaction, citing issues that significantly impacted their stay.
2. Key Highlights
Guests consistently praise several key aspects of Hotel Weisses Roessl:
- Service & Staff: The service is frequently highlighted as thoughtful, friendly, and attentive, with staff readily assisting guests. Concierge and shuttle services receive particular commendation for their excellence.
- Location: The hotel boasts an "excellent" and "perfect" central location at the entrance to Kitzbühel's medieval old town. It's just a few steps from exclusive boutiques, cozy cafés, restaurants, and is approximately 350 meters from the Hahnenkamm Cable Car. A convenient shuttle service to the Hahnenkammbahn is also provided.
- Design: The hotel successfully blends a traditional exterior with a chic and contemporary interior design, a result of recent renovations by renowned Austrian architects. The aesthetic incorporates elegant timbers, local natural stone, soft fabrics, and carefully selected design elements, creating a stylish and comfortable environment.
- Amenities: Hotel Weisses Roessl offers a range of luxurious amenities, including an indoor swimming pool and a comprehensive Cheval Blanc Spa. The spa features multiple saunas (Parlarium, Bonarium, Laconium, Mist Bath, Herbal Sauna, Rössl Sauna), a scented grotto, experience showers, and a Kneipp walk. A gym, ski lockers, and a ski pass vendor cater to active guests. Other services include valet parking, babysitting, and airport transfers.
3. Room Quality
The hotel features 40 to 45 renovated rooms and suites, spread across a historic main building and a newer residence wing. These accommodations are generally described as "super clean and comfortable", with Junior Suites noted for being "big and comfortable". Rooms range in size from 25 to 85 square meters and combine timeless elegance with modern comfort. Many offer garden or inner courtyard views, and some include balconies or terraces. However, some guests have reported that certain rooms did not match the online pictures, describing them as "dark little holes" facing a concrete wall. Issues with room temperature control and rooms being too hot have also been mentioned.
4. Dining Experience
The dining experience at Hotel Weisses Roessl is a significant highlight for many:
- Breakfast: The breakfast receives widespread acclaim, consistently described as "delicious," "amazing," "fantastic," and "first class". Guests appreciate the extensive selection of fresh fruits, berries, and high-quality hot options served as a rich buffet daily from 7:00 a.m. to 11:00 a.m..
- Restaurants: The hotel hosts the internationally renowned Zuma Restaurant, an outpost of Japanese Izakaya cuisine, located in the lobby and open daily from 6 p.m. during the winter months. Zuma is considered a "hottest meeting place" and offers exquisite cuisine, musical beats, and excellent drinks. The hotel also provides a sushi bar and offers a selection of modern Tyrolean and international cuisine for all-day dining and room service.
5. Service & Staff
The staff at Hotel Weisses Roessl consistently receives high praise for their hospitality. Guests describe them as "very thoughtful," "friendly," "ready to assist," and "excellent". Many reviews specifically commend the concierge and shuttle staff. Multilingual staff are available to cater to an international clientele.
6. Location & Accessibility
The hotel's location is a major draw, situated directly at the entrance to Kitzbühel's 700-year-old historic center. This prime position allows guests to easily walk to exclusive boutiques, vibrant café bars, and cozy restaurants. The Hahnenkamm Cable Car is conveniently located nearby, approximately 350 meters away, and the hotel provides a shuttle service. Other nearby attractions include the Kitzbühel Museum. The Kitzbühel train station is also a short walk away.
7. Value & Pricing
While many guests appreciate their luxurious stay, there are mixed opinions on value. Some reviewers have found the hotel to be "overpriced for quality" and felt it was a "waste of money". However, the hotel's "Value for money" generally receives a respectable rating of 7.9. Standard room rates can begin from around $496 USD.
8. Common Complaints
Despite the generally positive feedback, recurring issues and criticisms include:
- Noise: The Zuma restaurant's music, particularly in the evenings, has been a source of disturbance for some guests. Additionally, rooms being too hot sometimes necessitate opening windows, which can lead to external noise impacting sleep.
- Room Discrepancies: Some guests felt that their assigned rooms, particularly smaller or darker ones, did not accurately reflect the images presented online.
- Room Temperature Control: Difficulties in controlling room temperature, with rooms often being too warm, have been reported.
- Spa Pool Temperature: A few guests have noted that the spa pool temperature felt cold.
- Zuma Dominance: The presence and popularity of Zuma can sometimes lead to the restaurant dominating the hotel's evening atmosphere, making it challenging to find a quiet space for a drink.
- Cleaning Standards: One review indicated that cleaning standards "leave a lot to be desired".
- Pet Policies: There have been instances of confusion and dissatisfaction regarding pet charges and policies, with dogs allowed in selected rooms for a surcharge but not permitted in the Zuma restaurant.
Sources
Points to Consider
- •Despite the generally positive feedback, recurring issues and criticisms include:
Google Reviews
153 reviews
Recent Guest Reviews
James Weaver
This is a great location but I cannot recommend this hotel. It is basically Zuma with a very expensive bed and breakfast attached The rooms are v small, noisy due to Zuma, and in reality this is not a 5 star hotel. Breakfast is laid on -just - and there is no way you can get a booking at Zuma. We ate out on all 5 nights Reception staff are civil but you have to make your way through a phalanx o...
Response from the owner
Dear Mr. Weaver,<br><br>thank you for taking the time to share your feedback. We are truly sorry to read that your stay with us did not meet your expectations.<br><br>We regret that you found the room...
Ben Best
We have been from 18th to 22nd of December in the "Weisses Rössl" in Kitzbühel. Very good inner city location only some footsteps from the shopping mile. But all in all a very very disappointing experience. We have been for the birthday of my wife at the 20th. We booked a room "Seidlalm" with rooms sized "from" 30sqm on. We arrived late and tired at the 18th, the room we got was "different" we re...
Response from the owner
Dear Ben Best,<br><br>Thank you for taking the time to share your detailed feedback. We are very sorry to hear that your stay did not meet your expectations, particularly regarding your room, noise, a...
Pietra Baggio de Sicco
Very nice luxury hotel. Very modern and comfortable. The staff is super kind and caring, highlights for George room service, Ntamir and Daniel from reception. Thank you for your kindness!!! The rooms are beautiful, very clean and the design is nice. Some rooms also have nice views to the mountains. Would say that the room service menu deserves more attention as they don't have many options. Also t...
Response from the owner
Dear Pietra,<br>Thank you so much for your detailed review and kind words.<br>We’re truly pleased that you appreciated the comfort, cleanliness and design of our rooms, and we will certainly pass on y...
Walter Steinhauser, MBA
This 5* LHW is top-class in every respect. Every detail is perfect, the rooms are large, modern, and extremely clean. The breakfast buffet leaves nothing to be desired, and the spa area is very inviting. The service and staff are exceptional. They anticipate your every need, and special requests are immediately accommodated. The level of friendliness is unparalleled. The location in the heart of K...
Response from the owner
Dear Walter,<br>Thank you very much for taking the time to share your feedback.<br>We’re really pleased to hear that you enjoyed your stay with us – especially the spacious rooms, the breakfast, and o...
Ben Elliott
On arrival we were messed around, told we had been upgraded, we didn't want/like the "upgrade" was a downgrade in our opinion. Asked to have the original room we were booked, they didn't have it (presumably gave it someone else) so had to stay in a different room then move halfway through the stay to our originally booked room. They were not up front about any of this, slow and painful to deal wit...
F Lewin
We have spent a lovely Christmas holidays week here. All the staff is so very nice . Totally English speakers so also very nice for foreigners. Very kids friendly ( baby seats , milk warmers for the room, macaronis made for the little one at the room service ) The renovated rooms are stunning , spacious, comfortable and so chic and cosy. Zuma s restaurant is absolutely delicious. Well …thank you a...
About One Michelin Key
One Michelin Key is awarded to hotels that offer a very special stay. These properties are characterized by their unique personality, high quality, and ability to create memorable experiences for guests.
