Hotel Indigo Bangkok Wireless Road
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Hotel Details
Brand
Hotel Indigo
Hotel Group
IHG
Location
Hotel Indigo Bangkok Wireless Road · Bangkok, Thailand
Key Highlights
- ✓Exceptional Service: The staff's hospitality is a recurring theme, with many guests praising their friendliness, helpfulness, and attentiveness.
Expert Review: Hotel Indigo Bangkok Wireless Road
Hotel Indigo Bangkok Wireless Road, a Michelin Key Selected property, consistently garners high praise for its blend of local charm, modern design, and exceptional service, offering guests a memorable stay in the heart of Bangkok.
1. Overall Rating & Sentiment
The general consensus for Hotel Indigo Bangkok Wireless Road is overwhelmingly positive, with guests frequently rating it as "Wonderful" or "Excellent." Review scores typically range around 9.0 out of 10. Guests appreciate its unique character, the attentive staff, and the luxurious amenities, often describing it as a delightful escape from the city's hustle.
2. Key Highlights
Guests consistently laud several aspects of the Hotel Indigo Bangkok Wireless Road:
- Design & Ambiance: The hotel features stylish and colorful modernist-inspired interiors, proudly showcasing the history of Wireless Road with unique touches like old-school radios and local artwork throughout its floors.
- Rooftop Pool & Bar: The infinity-edge swimming pool and CHAR Rooftop Bar on the 24th and 26th floors, respectively, are frequently highlighted as perfect sanctuaries offering stunning panoramic city skyline views.
- Exceptional Service: The staff's hospitality is a recurring theme, with many guests praising their friendliness, helpfulness, and attentiveness.
- Prime Location: Its convenient location on Wireless Road, close to public transport and major attractions, is a significant draw.
3. Room Quality
The hotel boasts 192 stylish rooms and suites, generally described as large, clean, modern, and comfortable, with thoughtful designs that merge contemporary comforts with vintage aesthetics. Many rooms feature floor-to-ceiling windows, offering city or garden views, and some include balconies. Amenities often include plush bedding, a well-stocked minibar, and coffee/tea-making facilities. Bathrooms are spacious, with some offering bathtubs (including those with city views) and rain showers. Automated blinds are a convenient feature in many rooms.
4. Dining Experience
The Hotel Indigo Bangkok Wireless Road offers a diverse and highly-regarded dining experience:
- Metro On Wireless: Located on the second floor, the breakfast buffet here is frequently praised as "first-rate" and "one of the best," offering a wide selection of both Western and local favorites, including popular items like jam doughnuts. It also serves Thai street food inspired dishes with a modern presentation.
- CHAR Restaurant & Rooftop Bar: Occupying the 25th and 26th floors, CHAR Restaurant is a contemporary grill specializing in premium meat and seafood, available à la carte or as a "Surprise Menu" (omakase-style). CHAR Rooftop Bar offers creative cocktails alongside breathtaking sunset and city views.
- Other Options: Guests can also enjoy Thai high tea at Metro On Wireless, and room service is available with popular options like burgers and fish & chips.
5. Service & Staff
The staff at Hotel Indigo Bangkok Wireless Road consistently receives outstanding reviews. Guests describe them as superb, friendly, energetic, helpful, accommodating, and providing "wonderful service". Many guests mention staff going "above and beyond" to ensure an enjoyable stay, even assisting with local needs like Thai SIM cards.
6. Location & Accessibility
Situated on Wireless Road, known as a prestigious avenue lined with embassies, the hotel boasts a superb and convenient location. It's approximately 400 meters (1312 feet) from the BTS-Ploen Chit station, providing easy access to Bangkok's public transportation network. This allows for quick reach to popular areas like Sukhumvit Road, Siam, Pathumwan, and major shopping destinations such as Central Embassy, Siam Paragon, Gaysorn, and Central World. Suvarnabhumi Airport (BKK) is about 30-40 minutes away by car.
7. Value & Pricing
While considered a five-star boutique hotel with excellent facilities, the Hotel Indigo Bangkok Wireless Road generally offers good value for its quality. Room rates can vary, with an average of around 6552.08 THB (approximately USD 180-190) in recent months, though prices may be higher during peak seasons. It is also noted as a good option for those looking to redeem IHG points.
8. Common Complaints
While overwhelmingly positive, some minor criticisms have been noted by guests:
- Room Maintenance: A few guests have reported small issues such as non-working power sockets, TV reception problems, or some bathroom fixtures showing signs of aging.
- Mattress Comfort: One review mentioned that the mattress might be too soft for some preferences.
- Check-out Process: A specific complaint highlighted a lack of an express check-out option, which was described as "painful".
Sources
Points to Consider
- •While overwhelmingly positive, some minor criticisms have been noted by guests:
- •Room Maintenance: A few guests have reported small issues such as non-working power sockets, TV reception problems, or some bathroom fixtures showing signs of aging.
- •Check-out Process: A specific complaint highlighted a lack of an express check-out option, which was described as "painful".
Google Reviews
3,097 reviews
Recent Guest Reviews
Becca
It was such a great experience staying at the hotel. Spacious rooms and all the amenities one can ask for. Great roof top Bar. Breakfast buffet and service team absolut top. Special thanks to the very kind gentleman (concierge from Lanta) and guest relations. After a special and spontanous request- they made some quick arrangements and surprised me shortly before I checked out. This is definitely ...
Response from the owner
Sawasdee kha Khun Becca,<br><br>Thank you very much for your wonderful feedback.<br><br>We’re delighted to hear that you enjoyed the spacious room, amenities, rooftop bar, and our breakfast experience...
อาทิตย์ ศรีวงษ์ชัย
⭐⭐⭐⭐⭐ Stayed at Hotel Indigo for 2 nights and had a great experience. The hotel has a unique and stylish design with a strong local touch. Check-in was smooth and the staff were friendly and helpful. The room was clean, comfortable, and well-equipped. The bed was very cozy and perfect for a good night’s sleep. I also enjoyed using the swimming pool and fitness center — both were clean and well ma...
Response from the owner
Sawasdee Kha Khun อาทิตย์,<br><br>Thank you very much for sharing your experience with us. We’re delighted to hear that you enjoyed our unique design with a local touch, smooth check-in, and the warm ...
Catia Pereira
This time the service was not as expected. Although I have stayed 5 times at this hotel over the past few years, there was no sign of welcome back in our 5 times, comparing to some reviews you see online from other guests. From the reception, when asking for the deposit did not inform us that the amount has doubled since the previous year, leading to a high deposit. To a request for change room to...
Response from the owner
Dear Catia Pereira,<br><br>Thank you for sharing your feedback and for your continued loyalty to our hotel over the years. We sincerely apologize that your recent stay did not meet your expectations, ...
Aleksandra S
Hotel Indigo exceeded our expectations in every way. It’s located in a very safe area, close to many shopping malls — for example, Siam Paragon, which is definitely worth visiting. Our room with a balcony was wonderful, and in the mornings we could enjoy beautiful sunrises over Bangkok. Breakfast was excellent, with a great variety of options, especially the local Thai dishes, which were the high...
Response from the owner
Sawasdee Kha Aleksandra,<br><br>Thank you very much for your wonderful review and for sharing your experience with us.<br><br>We are delighted to know that Hotel Indigo Bangkok Wireless Road exceeded ...
Puneet Gupta
The hotel was very conveniently located for me. It is close to the area where some of the biggest fashion labels are located. Also in close proximity, you will find many malls, street shopping and night market. The rooms are nicely done. They are large. My room had a lot of natural light and a balcony. There was plenty of water in the room and the bar was well stocked. However, there were a few ...
Response from the owner
Sawasdee Kha Khun Puneet,<br><br>Thank you very much for sharing your experience with us. We’re delighted to hear that you enjoyed our convenient location, spacious rooms, bathroom design, breakfast, ...
Gareth Ho
Excellent hotel located around wireless road. We travelled with a toddler and it was a good location for us grab to nearby malls etc. Huge thanks to Martin from Concierge who helped with an issue with our restaurant reservation. Am and Minnie from front office who were always smiling and friendly. They even gave a small elephant toy to our daughter and entertained her
Response from the owner
Dear Khun Gareth,<br><br>Thank you very much for your kind review.<br><br>We’re delighted to know our location on Wireless Road was convenient for your family, especially when traveling with your todd...
IHG
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