Hacienda Temozon

Hacienda Temozon, a Michelin Key Selected property in Temozon Sur, Mexico, is widely celebrated for its historical charm, serene ambiance, and exceptional service, offering a unique luxury experience in the heart of the Yucatan Peninsula.

1. Overall Rating & Sentiment

Hacienda Temozon consistently receives high praise from guests, with an average rating often falling in the "Excellent" or "Wonderful" range (e.g., 9.4 out of 10 based on 81 reviews, and 9.7 Excellent from 131 verified reviews on some platforms). The general sentiment is overwhelmingly positive, with guests frequently describing their stay as "majestic," "awesome," "superb," and "unforgettable". It's lauded as a tranquil and relaxing environment, a true hidden gem for those seeking an escape.

2. Key Highlights

Guests consistently highlight several aspects of Hacienda Temozon that make it stand out:

• Exceptional Service: The staff's attentiveness, friendliness, and dedication to guest satisfaction are frequently mentioned as a top highlight.
• Historical Property & Design: The authentic 19th-century hacienda, with its coral walls, white moldings, and traditional Mayan architecture, offers a visually stunning and immersive experience. The meticulously kept grounds, beautiful gardens, and 17th-century chapel contribute to its unique character.
• Unique Amenities: The hotel boasts a gorgeous swimming pool, a spa uniquely located in a cenote, and a private cenote on the property accessible by a donkey-drawn carriage ride, offering a magical and tranquil experience. Activities like cooking classes and guided historical tours are also appreciated.
• Tranquil Ambiance: The remote countryside setting provides a peaceful and secluded atmosphere, ideal for relaxation and connecting with nature.

3. Room Quality

The rooms at Hacienda Temozon are consistently described as enormous and spacious, reflecting the grandeur of a bygone era. They feature air conditioning, high ceilings (some as high as 18-23 feet), and are adorned with traditional 19th-century decor, including iron beds, hardwood antique furniture, and ornate tiled floors. A signature Mayan touch is the presence of an indoor hammock in every room. Many suites also include creature comforts such as private plunge pools or miniature pools and terraces or gardens. Bathrooms are spacious and well-equipped, with some offering bathtubs in addition to showers, and locally made toiletries are provided. Rooms are named after their original functions, such as the pharmacy or school, adding to the historical immersion.

4. Dining Experience

The on-site restaurant at Hacienda Temozon offers a delightful culinary journey, serving a fusion of traditional Mexican and international cuisine. Guests praise the food as delicious, with breakfast often highlighted as very nice. Meals can be enjoyed in various settings, including a rattan-fitted terrace overlooking the pool and gardens, or through room service. Popular items include ceviche, tacos, and morning plantain and egg options.

5. Service & Staff

The service and staff at Hacienda Temozon receive almost universal acclaim. Guests frequently describe the staff as "exceptional," "super friendly," "attentive," "polite," "diligent," and "helpful". Many reviewers emphasize that the staff goes above and beyond to make guests feel at home, providing personalized service and assisting with special requests and local recommendations.

6. Location & Accessibility

Hacienda Temozon is situated in Temozon Sur, in the heart of the Mayan country of the Yucatan Peninsula. Its location is praised for its tranquility and rustic, eco-friendly integration with the natural landscape. The hotel is approximately a 35-minute drive from Mérida International Airport (MID). It serves as an excellent base for exploring Mayan ruins, being just twenty miles from the pyramids of Uxmal and a few miles from other lesser-known Mayan sites. However, guests should be aware that the remote location means there's a lack of alternative dining options nearby, and it's about an hour's drive to Merida.

7. Value & Pricing

Hacienda Temozon is considered a luxurious experience. Average room prices can range from approximately $306 to $357 per night, depending on the room type and season. February and September are generally the cheapest months to stay. While it represents a significant investment, many guests feel it offers exceptional value for the unique blend of luxury, history, and serene hospitality provided.

8. Common Complaints

While overwhelmingly positive, some recurring issues and criticisms have been noted:

• Food Quality: Some guests have mentioned that while generally good, the food quality could be improved in certain aspects.
• Amenities Needing Attention: A few guests reported issues with air conditioning and hot water in their rooms, suggesting these amenities may occasionally need attention.
• Spa Pricing and Availability: Spa treatments were noted by some guests as being overpriced, and there were instances of waiting for therapists or needing to alter scheduled treatments due to therapist availability.
• Noise from Maintenance: One guest reported being woken up by power washing outside their room in the middle of the night, suggesting occasional noise disturbances from maintenance activities.
• Remote Location Drawbacks: While a highlight for tranquility, the remote location means limited dining options outside the hotel and a drive to reach cities like Merida, which might not suit all travelers.

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