Grand Hyatt Xi'an

The Grand Hyatt Xi'an stands as a highly-regarded, Michelin Key Selected property, offering a luxurious and exceptional experience for its guests. Located in Xi'an's modern High Tech Zone, it is particularly favored by business travelers and those seeking contemporary comforts.

1. Overall Rating & Sentiment

The general consensus for Grand Hyatt Xi'an is overwhelmingly positive, with guests frequently describing it as "exceptional," "remarkable," and a "world-class hotel." It boasts an impressive overall rating of 8.9 out of 10 based on over 4,300 reviews on platforms like Agoda, and 4.7 out of 5 on Wanderlog. Its high scores for cleanliness (9.4) and comfort (9.7) highlight the hotel's commitment to guest satisfaction.

2. Key Highlights

Guests consistently praise the Grand Hyatt Xi'an for several standout features:

• Service & Staff: The hotel staff is frequently commended for their "outstanding performance," being "friendly, helpful, and professional," and creating a "warm and welcoming atmosphere." Many appreciate the staff's ability to assist in English and Mandarin.
• Design & Architecture: The hotel's design is a major draw, described as "stunning," "breathtaking," and "amazing." The lobby is noted for its futuristic and impressive aesthetic, incorporating elements of the Silk Road into a modern design. It is considered "one of Hyatt's most beautiful hotels."
• Amenities: Guests love the extensive facilities, which include a stunning swimming pool, a jacuzzi, a massive and well-equipped 24-hour gym, and a relaxing spa and sauna area. The 23rd-floor business lounge and Grand Club, offering a buffet and happy hour, are also significant highlights. Free Wi-Fi and parking are also available.

3. Room Quality

The rooms at Grand Hyatt Xi'an are consistently reviewed as "excellent" in terms of comfort and quality. They are often described as "big," "clean," "super spacious," and "elegantly appointed," featuring modern decoration and comfortable furnishings. Many rooms offer impressive city views.

Guests appreciate the thoughtful design, both aesthetically and functionally. Specific praises include comfortable beds with medium mattresses and plush pillows (with options for latex pillows upon request) and excellent shower pressure, particularly from the rainfall showerheads. Rooms are well-equipped with amenities such as DVD players, minibars, coffee/tea makers, safes, desks, flat-screen TVs with satellite channels, and complimentary wired and wireless internet. Some suites even feature a separate "powder room" with its own toilet and sink, and bathrooms with dual sinks, a separate tub, and a privacy divider.

4. Dining Experience

The dining experience at Grand Hyatt Xi'an receives overwhelmingly positive feedback, with 100% of verified customer assessments giving optimistic reviews. Guests describe the food as "excellent" and a "gastronomic delight."

• Breakfast: The hotel offers a "sumptuous," "enormous, and extensive" breakfast buffet at The Grand Café, located in the skybridge. It features a wide array of Western and Chinese options, including local delicacies like zeng gao (a steamed glutinous rice, red bean, and date snack), scallion pancakes, and even Korean Fried Chicken. Fresh orange juice is also a highlight.
• Restaurants: The hotel boasts five restaurants and bars.
  • Yue Yuan (Xiuqiao Chinese restaurant): This signature restaurant is celebrated for its traditional Cantonese and Shaanxi dishes, including classic roast duck, offering an "unforgettable dining experience" in elegant surroundings.
  • The Market: Provides a vibrant, interactive, all-day buffet experience with a wide range of international cuisines, such as Japanese, Italian, and Indian, prepared in open kitchens.
  • Allegro: Serves original Italian recipes, complete with a pizza oven, premium wines, classic cocktails, and live international music or a DJ.
  • Other options include Asian BBQ for grilled meats and seafood, and a lobby lounge on the 22nd floor for exquisite desserts and afternoon tea. A sky bar is also available on the 23rd floor.

5. Service & Staff

The service and staff at Grand Hyatt Xi'an are consistently highlighted as exceptional. Guests frequently praise their professionalism, helpfulness, and friendly demeanor. Reviewers have noted the staff's readiness to assist with any request and their ability to communicate effectively in both English and Mandarin. Instances of proactive service, such as offering late checkout or access to the Grand Club during check-in delays, further underscore the hotel's commitment to hospitality. The concierge is also lauded for providing solid advice and assistance in planning visits to attractions like the Terracotta Army.

6. Location & Accessibility

The Grand Hyatt Xi'an is situated in the new "High Tech Zone," southwest of Xi'an's historic center, making it a "towering jewel" in the Central Business District. This location is particularly convenient for business travelers, being directly opposite the Xi'an Greenland PICO International Convention & Exhibition Center and close to the Xi'an Qujiang International Conference Exhibition Center. It is also within walking distance of Muta Temple Park, Yongyang Park, and the Yi Tian Holiday Village Shopping Center, offering easy access to shopping and local dining.

While it is about 45 minutes from Xi'an Xianyang International Airport, and approximately 30 minutes from downtown by tube, the hotel provides a free tour bus service on weekends and public holidays. The closest metro stations, Zhangba 1 Lu and Zhangba 4 Lu, are within 600m to 1km. Despite its distance from historical sites, the location is appreciated by those not primarily focused on traditional sightseeing.

7. Value & Pricing

The Grand Hyatt Xi'an is considered to offer "exceptional value for money" for a five-star hotel. With an average room price of around $143 per night (and deals sometimes starting from $83), it provides a luxurious experience at a more affordable rate compared to the average hotel room price in Xi'an, which stands at $71. Guests have reported paying around £70 a night or 6,500 points off-peak, finding it to be a superior value to many comparable hotels in other regions.

8. Common Complaints

While overwhelmingly positive, some recurring issues or criticisms have been noted:

• Distance from Tourist Attractions: The most common complaint is the hotel's location outside the traditional tourist areas and historic city center. This necessitates reliance on public transportation or taxis for sightseeing.
• Pool Etiquette: A specific complaint mentioned issues with noise and inappropriate attire (parents not wearing swimsuits) from children and their guardians in the pool area during evening hours, impacting the relaxation of other guests.
• Lobby Atmosphere: While visually impressive, some guests found the futuristic lobby to be less welcoming for lingering or meeting due to limited seating.
• Minor issues regarding bed comfort or pillows triggering allergies have been mentioned, though these seem to be isolated incidents given the high overall comfort ratings.

Sources

1. agoda.com
2. wanderlog.com
3. pickledelisquare.com
4. hyatt.com
5. trip.com
6. booking.com
7. flyertalk.com
8. reddit.com
9. travelocity.com
10. hotelscombined.com