Grand Hyatt Jeju

The Grand Hyatt Jeju stands as a prominent luxury destination on Jeju Island, widely recognized for its grandeur, extensive amenities, and towering presence in Jeju City. As a Michelin Key Selected property, it is celebrated for offering a premium experience with a blend of comfort and convenience.

1. Overall Rating & Sentiment

The general consensus for Grand Hyatt Jeju is overwhelmingly positive, with an average rating of 4.5/5 based on over 1900 reviews, and 9.1/10 based on more than 3100 reviews. Guests frequently describe it as a "best luxury stay in Jeju Island" and an "outstanding" property that delivers a perfect blend of comfort, convenience, and exceptional service. Many consider it to be the best luxury hotel in Jeju City, rivaling upscale alternatives even in Seoul.

2. Key Highlights

Guests consistently laud the Grand Hyatt Jeju for several standout features:

• Design & Amenities: The hotel is part of the iconic 38-story twin-tower Jeju Dream Tower, making it the tallest building on the island and the largest Grand Hyatt in Asia Pacific. It offers a modern and beautifully designed environment with extensive facilities, including 14 restaurants and bars, two luxury spas, an indoor pool, a fantastic outdoor infinity pool with city views, a gym, and a casino. The Grand Club lounge is particularly highlighted for its expansive and diverse offerings.
• Spacious Rooms: The rooms are consistently praised for their generous size, modern design, and comfort.
• Exceptional Service: While some minor inconsistencies are noted, many guests report genuinely exceptional and friendly service, with specific staff members often recognized for going above and beyond.
• Convenient Location: Its proximity to Jeju International Airport and central location in Jeju City make it an ideal base for exploring the island.

3. Room Quality

The rooms at Grand Hyatt Jeju are a major highlight, consistently receiving high praise. Base rooms are remarkably spacious, starting at 700 square feet (65 square meters). They feature a modern, functional, clean, and comfortable design, often equipped with a 75-inch TV, a sofa, and a dining table. Guests appreciate the floor-to-ceiling windows that offer stunning city, ocean, or mountain views, and some rooms even have a unique door to let in fresh Jeju air.

The bathrooms are described as "excellent" and "very comfortable and considered," often featuring a separate toilet, a spacious shower with great pressure, and Balmain toiletries. Some suites boast an oversized circular stone bathtub adjacent to the window, perfect for a relaxing soak.

4. Dining Experience

The Grand Hyatt Jeju boasts an impressive array of 14 distinct restaurants and bars, offering a diverse culinary journey.

• Breakfast: Breakfast is often a "grand affair" with a vast number of local and continental dishes, including hot options. It's served in multiple restaurants, with some guests finding Cafe 8 to be quieter and more relaxed than other bustling options, offering a sufficient variety and quality of food, including a noodle bar and oriental dishes. The Grand Kitchen is also noted for its variety. However, some guests have found the breakfast quality at the Grand Club lounge to be surprisingly limited and recommend exploring outside options for a better experience.
• Grand Club Lounge: The Grand Club is frequently cited as one of the best globally, offering expansive and diverse breakfast and dinner time offerings. The evening "snacks and cocktails" are substantial enough to serve as a full dinner.
• Other Dining: Noknamu is a favorite in-house restaurant, and the mango cake from the lobby bakery is highly recommended. Some reviewers suggest that many hotel restaurants, especially those catering to Chinese guests, can be expensive, and more affordable local food can be found outside.

5. Service & Staff

Guest feedback on service is generally positive, with many highlighting the "exceptional service" and "friendly and helpful staff". Individuals like Randy Wong from the Guest Experience team are specifically recognized for their attentiveness, professionalism, and going above and beyond to provide personalized suggestions and assistance. Similarly, Jane at check-in has been praised for excellent customer service.

However, some guests have noted occasional inconsistencies, with a few experiences described as less proactive or "robotic" compared to other high-end Hyatt properties. There have been instances where initial check-in experiences or specific requests (like milk for coffee) led to frustration due to a perceived lack of the usual Grand Hyatt touch or issues with staff performance and attitude.

6. Location & Accessibility

The Grand Hyatt Jeju enjoys a highly advantageous location in Jeju City, often lauded as perfect for its convenience and accessibility.

• Airport Proximity: It's very close to Jeju International Airport, typically a short 10-minute drive, and the hotel provides a free shuttle service to and from the airport.
• Neighborhood & Attractions: Situated in the heart of the Noyeon-ro district, guests have easy access to shopping (including the HAN Collection mall within Dream Tower and duty-free shops), local eateries, and a 7-Eleven store within the building. The central location makes it a great base for exploring the wider island via bus routes, though the public bus network can be challenging for non-locals. Free parking is also available for guests who rent a car.

7. Value & Pricing

Many guests find the Grand Hyatt Jeju to offer excellent value for money, especially considering the high standard and generous size of the rooms and the extensive facilities. While it is a premium experience, guests often feel it is "well worth it" for the luxury and amenities provided. Prices for a stay at Grand Hyatt Jeju can start from approximately US$161. The overall experience, including the numerous on-site dining and leisure options, contributes to its perceived value.

8. Common Complaints

Despite the overwhelmingly positive reviews, some recurring issues or criticisms have been noted:

• Breakfast at Grand Club: While the Grand Club generally receives high praise, some guests have found the breakfast selection there to be limited, especially for World of Hyatt Globalists, leading them to recommend alternative dining or outside options.
• Amenity Policy: Due to South Korea's Resource Saving and Recycling Promotion Act (effective March 2024), single-use amenities like toothbrushes, toothpaste, and razors are not provided free of charge, which some guests find "stingy" for a luxury property.
• Inconsistent Service: While excellent service is common, a few guests have reported less proactive hospitality, particularly during check-in or when making specific requests, where staff might seem less anticipatory or less individualized in their approach. One specific instance involved difficulties getting milk for coffee despite having club access.
• Dining Prices: Some guests suggest that the in-house restaurants, particularly those with Chinese cuisine, can be expensive, recommending exploration of local eateries outside the hotel for better value.
• Minor Room Issues: Isolated complaints include a lack of sufficient trash cans, limited tissues in rooms, or the design of closets making both sides unusable simultaneously due to sliding doors. Also, one reviewer mentioned needing windows to be cleaned for a better view.

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