Grand Hyatt Jakarta

The Grand Hyatt Jakarta, a Michelin Key Selected property, stands as a beacon of luxury and convenience in Indonesia's bustling capital. Guests consistently praise its prime location, exceptional service, and extensive amenities, making it a top choice for both business and leisure travelers.

Overall Rating & Sentiment

The general consensus among guests is overwhelmingly positive, with many describing their stay as "fantastic" and highlighting the hotel as the "pinnacle of luxury, convenience, and attentive service" in Jakarta. Reviewers frequently express high satisfaction, contributing to an overall sentiment of a truly great stay.

Key Highlights

Guests consistently laud several aspects of the Grand Hyatt Jakarta:

• Service & Staff: The staff is frequently described as warm, attentive, friendly, and professional, providing "excellent hospitality" and often going above and beyond to enhance guest experiences.
• Location: Its strategic and central location is a major draw, offering direct connectivity to the high-end Plaza Indonesia shopping mall and being just a short walk from Bundaran HI and Grand Indonesia.
• Amenities: The hotel boasts an "outstanding" and spacious gym with modern equipment and natural light, often compared favorably to commercial gyms. The impressive lagoon-style outdoor swimming pool, surrounded by lush gardens, is frequently cited as a favorite feature. Additional amenities include a spa with heated and chilled whirlpools, dry and wet saunas, and outdoor tennis courts. The Grand Club Lounge is also noted for its good evening spread, attentive staff, and pleasant afternoon tea service.
• Design: The hotel makes an "impressive entrance" and features modern elegance, often incorporating traditional Indonesian accents, contributing to a classy and beautiful interior.

Room Quality

Rooms at the Grand Hyatt Jakarta are consistently described as spacious, clean, comfortable, and well-appointed. Many offer "breathtaking views of the city" or serene outlooks of the pool and gardens. Guests often appreciate the modern design, sometimes with classic Indonesian touches. Bathrooms are typically large and luxurious, featuring soaking tubs and separate walk-in showers. The hotel has undergone renovations since 2020, ensuring refreshed accommodations.

Dining Experience

The Grand Hyatt Jakarta is celebrated for its diverse and exquisite culinary offerings:

• Grand Café: The breakfast at Grand Café is frequently highlighted as "outstanding" and "solid," providing a vast array and variety of foods. It offers a comprehensive buffet experience with local Indonesian dishes, Indian cuisine, and Western options, often featuring live cooking stations and friendly chefs in an elegant, homey Indonesian atmosphere.
• Other Restaurants: The hotel houses five on-site restaurants, including Club Italiano for Italian flair and Taste Paradise for refined Cantonese cuisine. All food and beverage outlets adhere to high standards, being ISO 22000 certified.
• Grand Club Lounge: The lounge provides a good evening spread, with some guests receiving generous meal replacements during renovation periods.

Service & Staff

The service at Grand Hyatt Jakarta is a recurring point of praise. Guests consistently commend the staff for being "warm, attentive, and friendly" and providing "excellent hospitality." Many mention that the staff are professional and go out of their way to ensure a comfortable and welcoming stay. A 24-hour concierge team is also available to assist with reservations, transportation, and other requests.

Location & Accessibility

The hotel's location is considered one of its strongest assets. Situated in the heart of Jakarta's main business and entertainment district, it offers "excellent location" and is directly connected to the upscale Plaza Indonesia shopping mall. It's also a short walk to the iconic Bundaran HI roundabout and near Grand Indonesia. This central position provides convenient access to government offices, museums, and cultural attractions. Soekarno-Hatta International Airport (CGK) is approximately a 40-minute drive away. Valet parking is also available for guests.

Value & Pricing

While offering a luxury experience, the Grand Hyatt Jakarta is generally regarded as providing good value, particularly given its prime location and extensive facilities. Typical nightly rates can start from approximately $133, with an average weeknight price around $201 and weekend nights at $207. January is often noted as the cheapest month to stay, while May tends to be the most expensive.

Common Complaints

While overwhelmingly positive, a few minor criticisms have been noted by guests over time:

• An older review mentioned a TV "blaring" inside the sauna, which was considered a distracting element.
• One guest reported an "unfriendly staff" member in the Fountain Lounge during afternoon tea, though this was highlighted as unusual for Indonesia, and they were able to move to the Grand Café.
• One review mentioned slow pool dining service and noted a "rotary noise" during midnight and early morning, although the source (construction or traffic) was unclear.

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