Emiliano Sao Paulo
One Michelin Key
Hotel Details
Location
Emiliano Sao Paulo · Sao Paulo, Brazil
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Expert Review: Emiliano Sao Paulo
Emiliano São Paulo: A Beacon of Brazilian Luxury and Design (Michelin Key One-Key Property)
Emiliano São Paulo stands as a testament to understated luxury and impeccable service in the vibrant city of São Paulo, earning its prestigious Michelin Key One-Key recognition. Guests consistently praise its sophisticated design, prime location, and highly attentive staff, making it a top choice for discerning travelers.
Overall Rating & Sentiment
The general consensus for Emiliano São Paulo is overwhelmingly positive, often described as an "absolute delight" and an "oasis of luxury and calm." It consistently receives exceptional ratings, with many guests awarding it 10/10 or a "Fabulous" 8.9/10, highlighting its strong performance in staff, location, and cleanliness.
Key Highlights
Guests consistently rave about several standout features:
- Service: The personalized and incredibly attentive service is a recurring highlight, with staff going "the extra mile" to ensure a memorable stay. The hotel even offers a complimentary 15-minute welcome massage upon arrival.
- Location: Situated in the prestigious Jardins area, the hotel boasts a superb location on Rua Oscar Freire, providing easy access to world-class restaurants, designer boutiques, and trendy cafes. It's ideal for both business and leisure travelers.
- Design: The hotel's modern, stylish, and minimalist design, characterized by a "design-forward Brazilian style," is frequently lauded. The lobby features high ceilings, blonde woods, crisp-white marble floors, a 16-foot vertical garden, and custom-designed furniture, including bespoke armchairs by the Campana Brothers.
- Amenities: Emiliano offers a full-service Santapele Spa with a steam room, hot tubs, Japanese baths, and a fitness studio. The Champagne & Caviar Bar, boasting over 75 varieties of bubbly, is a sophisticated spot for relaxation. For those arriving in ultimate style, a rooftop helipad is also available.
Room Quality
The rooms and suites at Emiliano São Paulo are described as tastefully appointed, spacious, clean, and comfortable, offering a peaceful retreat. They feature neutral tones, polished blonde woods, and soft lighting, complemented by clean lines and Charles Eames furniture. Guests can expect luxurious king-size beds adorned with Egyptian cotton sheets and goose-down pillows, along with a custom pillow selection. The high-tech marble bathrooms are a notable feature, equipped with hydro-massage showers, the hotel's signature natural spa products, and "complicated" toilets with various buttons. Rooms also include modern gadgetry like flat-screen TVs with DVD players and smart panels for controlling lighting, sound, and air conditioning. Suites offer even more space, some double the size of deluxe rooms, and select penthouse-level "Cubo Suites" boast indoor heated plunge pools and 180-degree city views. Some renovated rooms are particularly well-received.
Dining Experience
The hotel's restaurant specializes in Italian cuisine and is a popular spot for business lunches and gatherings. Breakfast is consistently praised as "fantastic," offering a wide array of delicious options and described as "worthy of a wedding banquet." A continental breakfast is available daily for a fee. The weekend brunch is a major draw, featuring a succession of miniature dishes including classic egg options, soups, pastas, meats, and divine desserts. The Emiliano Rooftop also offers an intimate dining experience with organic products and fresh seasonal ingredients, providing great service and atmosphere.
Service & Staff
The service at Emiliano São Paulo is frequently highlighted as exceptional. Guests consistently describe the staff as "amazing," "extremely courteous and solicitous," "attentive," and "friendly and helpful." The hotel is known for its personalized service, attention to detail, and efficiency, with a high staff-to-guest ratio of three staffers per guest. Specific individuals like Pimenta at reception, Jaqueline from housekeeping, and the butler Almeida have been singled out for their outstanding contributions.
Location & Accessibility
Emiliano São Paulo is ideally situated in the upscale Jardins neighborhood (Jardim Paulista), considered one of the city's most exclusive areas. Its location on Rua Oscar Freire places guests within walking distance of top restaurants, high-end shops, and vibrant nightlife. Paulista Avenue and Ibirapuera Park are also within three kilometers. Public transport is accessible, with Oscar Freire Station just an 11-minute walk away. The hotel is approximately a 20-minute drive from Congonhas/São Paulo Airport, with taxi services costing around $40 USD. For ultimate convenience, a rooftop helipad allows for helicopter arrivals.
Value & Pricing
As a luxury property, Emiliano São Paulo comes with a corresponding price tag. While many guests feel the service and experience justify the cost, some have noted that the "value for money could be better," expecting even more luxurious amenities for the price point. Suites are acknowledged to be "a bit pricey." Typical average prices reported range from approximately $500 for a weekend night to $569 for a weeknight, with rates starting around $570.61 for a one-night stay. Complimentary items like branded water and coffee are sometimes missed, as the continental breakfast incurs an additional fee of approximately BRL 216.20 per person.
Common Complaints
While overwhelmingly positive, some recurring criticisms include:
- Value for Money: A few guests felt that despite the high quality, the price could be better justified by even more luxurious amenities.
- Design Aesthetics: The minimalist style in the lobby and restaurant was occasionally described as "a tad stark" by some.
- Technology: Some "technophobes" found the advanced gadgetry in the bathrooms to be "too much."
- Storage: A minor complaint highlighted a lack of drawer storage space in some rooms.
- Absence of a Large Pool: Although the spa offers plunge pools and Japanese baths, the lack of a large, recreational swimming pool is sometimes noted as a disappointment given the hotel's luxury status and price point.
- Internet and TV Service: One guest reported unacceptable internet connection and poor TV service.
- Room Condition (Isolated): While most reviews praise cleanliness and comfort, an isolated review mentioned an "old building, old gym, old carpets and furniture" suggesting a need for renovation, and a specific complaint about a "horrible bathroom" with issues like a clogged sink and splashing toilet. However, other reviews praise renovated rooms, suggesting this might not be a widespread issue.
Sources
Points to Consider
- •While overwhelmingly positive, some recurring criticisms include:
- •Storage: A minor complaint highlighted a lack of drawer storage space in some rooms.
- •Internet and TV Service: One guest reported unacceptable internet connection and poor TV service.
Google Reviews
1,944 reviews
Recent Guest Reviews
Silvialicius
I recently stayed at the Emiliano Hotel, and it was unquestionably one of the worst experiences I’ve ever had. After a grueling 13‑hour flight, I politely requested an early check‑in. Instead of showing any flexibility or empathy, the staff curtly informed me, “Check‑in is at 3 p.m. and not before.” This absolute lack of accommodation for a weary traveler was extremely disappointing. The hotel’s ...
Florida Oil
My name is faiz Salti I stayed at this property and I have to tell you the service. The employees were absolutely impeccable. I had a really great time at this hotel. The rooms are nice modern. The food was amazing everybody from the doorman all the way front service to the housekeeping was absolutely amazing and this is coming from an ambassador member with Marriot. This should be an example of h...
Brandi Fitzwater
Check in was smooth. Everyone was very kind. Room is well equipped. The bed is very hard. The absolute best 90 minute massage I have ever had was at their spa. I also went to their spa for their 60 minute facial. Which cost as much as their 90 minute massage. The facial consists of a face wash and mask and a very drawn out wiping with horrible smelling sprays sprayed onto your face. There was no ...
Dhananjay Datar
wonderful experiences with others. I kindly request that you convey our heartfelt appreciation to your staff, particularly those mentioned above. Their exemplary service deserves recognition and has made our stay truly memorable.
Response from the owner
Dear Dhananjay,<br>We thank you for your comments and we will always be at your complete disposal.<br>We hope to welcome you again soon.<br>Yours sincerely,<br>Emiliano Team.
Tristan Mohabir
I would give the Emiliano 6 stars if I could. From the moment you arrive, you're treated like royalty. The staff is incredibly helpful, accommodating, and friendly (special thank yous to Cecilia, Tomas, and Nicolas!). Everyone we encountered not only did their best to meet our needs, but often anticipated them, and the service went above and beyond. It seemed that they thought of every little tou...
Parker Le Bras-Brown
We enjoyed a wonderful dinner to celebrate our 4 year anniversary with my partner at the garden level restaurant. Absolutely delicious food and drinks, a beautiful ambiance and exceptional service from the staff. I want to give a special thank you to the whole team and in particular to Fran, Samantha, Emile, and the others who made tonight so special for us. The cherry on top was the hand signed ...
About One Michelin Key
One Michelin Key is awarded to hotels that offer a very special stay. These properties are characterized by their unique personality, high quality, and ability to create memorable experiences for guests.
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