EAST Beijing

EAST Beijing, a Michelin Key Selected property, consistently receives high praise from guests for its modern design, exceptional service, and convenient location.

1. Overall Rating & Sentiment

EAST Beijing garners exceptional customer ratings, with an overall score of 8.7 on Agoda, 9.4 on Trip.com, and 9.1 on Booking.com, reflecting an overwhelmingly positive guest sentiment. Guests frequently commend the hotel for its outstanding value, excellent facilities, impeccable cleanliness, comfort, and the stellar performance of its staff. Many describe their stay as "excellent" and express a strong desire to return.

2. Key Highlights

Guests consistently highlight several aspects of EAST Beijing:

• Facilities: The hotel boasts exceptional facilities, rated 9.0 on Agoda, including a state-of-the-art fitness center, a luxurious spa, a year-round indoor pool, and modern, well-equipped meeting rooms. The playful fitness center, called Beast, includes poolside showers and "fun" buttons that shoot water jets.
• Service: The friendly, helpful, and attentive staff are a recurring highlight, often going "above and beyond" to ensure a pleasant stay.
• Design: The hotel features sophisticated modern design and décor, incorporating contemporary Chinese photographs, paintings, and sculptures throughout its rooms and common areas. The aesthetic is described as sleek and sophisticated without being stodgy, with quirky touches like locally commissioned murals and back-lit headboards.
• Location: Its direct connection to the Indigo Mall and Jiangtai subway station is a major plus, offering easy access to shopping, dining, and transportation.
• Amenities: Many guests are pleasantly surprised by complimentary room upgrades, adding an extra touch of luxury to their experience. The executive lounge offers panoramic city skyline views and attentive staff. The hotel also offers free bike rentals.

3. Room Quality

EAST Beijing offers 365 to 378 beautifully appointed rooms, each designed for comfort. The rooms are spacious and feature modern furnishings, plush bedding, and floor-to-ceiling windows that provide sweeping city skyline or park views. High-tech amenities include flat-screen TVs, minibars, complimentary Wi-Fi, and iPod docking systems. Bathrooms are equipped with walk-in rain showers and Elemis amenities. Guests frequently praise the comfort of the beds and the spaciousness of the shower rooms.

4. Dining Experience

The hotel offers a notable dining experience with two international and seasonal restaurants: Feast, serving international cuisine, and Hagaki, a California-inspired Japanese restaurant. Breakfast receives high acclaim, often described as "lavish" with an excellent selection of both Western and Chinese choices, sometimes noted as "maybe the best we've ever had." The hotel's lunch buffet is also praised for being clean, hygienic, and delicious. For evening enjoyment, Xian is a three-level bar and live jazz club, known for its well-mixed, inventive cocktails. Desserts at Feast, such as pavlova and oolong tea crème brûlée, are singled out as delicious.

5. Service & Staff

The service and staff at EAST Beijing consistently receive exceptional ratings, scoring 9.5 for staff performance on Booking.com. Guests frequently describe the team as friendly, helpful, attentive, and professional. Specific examples of excellent service include staff assisting a guest in retrieving a lost phone and offering flexible late check-out options. The staff's proficiency in English is also noted as excellent.

6. Location & Accessibility

Located in the Jiangtai neighborhood of the Chaoyang District, EAST Beijing offers a prime and convenient location. It is directly connected to the Indigo Mall, providing immediate access to a wide array of shopping, dining, and entertainment options. The hotel is also a mere 5-minute walk from the Jiangtai subway station (Line 14), making it easy to explore Beijing. The vibrant 798 Art Zone is within walking distance or a short 10-minute drive. For travelers, Beijing Capital International Airport is approximately a 15 to 35-minute drive away.

7. Value & Pricing

Guests generally perceive EAST Beijing as offering excellent value for money, with an Agoda rating of 8.5 and a Booking.com rating of 8.8. While the average room price of around $149 is higher than Beijing's average of $106, guests feel that the hotel provides incredible value due to its quality, comfort, and amenities, exceeding expectations for the price paid.

8. Common Complaints

While overall reviews are highly positive, some recurring issues and criticisms have been noted:

• Technology Operation: Some guests found the high-tech features, such as blackout blinds, to be somewhat tricky to operate.
• Lighting: The hotel interiors and bathrooms can be on the darker side, although bedrooms benefit from ample natural light through floor-to-ceiling windows.
• Noise: A few guests reported a noisy heating system, and some experienced noise from doors banging or people walking upstairs during the night and early morning. One review mentioned noise from a nearby construction site.
• Room Features: A standard room was noted by one guest as not having a bathtub and being relatively smaller, with some minor concerns about bathroom hygiene.
• Dining Temperature: One guest found that some hot food items at breakfast were not adequately warm.
• Privacy: The transparent glass shower doors were a concern for privacy when sharing a room with friends or family.
• Pool Temperature: The swimming pool was described as "cold" by one reviewer.

Sources

1. agoda.com
2. trip.com
3. booking.com
4. beijing-hotels-china.com
5. booking.com
6. trip.com
7. hotels-beijing-ch.com
8. travelplusstyle.com
9. booking.com
10. easthotels.com
11. booking.com
12. michelin.com