Cerulean Tower Tokyu Hotel

The Cerulean Tower Tokyu Hotel in Tokyo stands as a highly-regarded, Michelin Key Selected property, offering a sophisticated stay in the vibrant Shibuya district. Guests consistently praise its prime location, impressive city views, and a blend of modern amenities with attentive Japanese hospitality.

1. Overall Rating & Sentiment

The general consensus for Cerulean Tower Tokyu Hotel is overwhelmingly positive, with many guests rating it as "Exceptional" or "Wonderful". It is widely considered a top choice for both business and leisure travelers seeking luxury and convenience in Tokyo. The hotel is recognized by the Michelin Guide for its quality.

2. Key Highlights

Guests frequently highlight several aspects of their stay at the Cerulean Tower Tokyu Hotel:

• Spectacular Views: All 408 guestrooms and suites are located between the 19th and 37th floors, providing dazzling and unobstructed panoramic views of the cityscape, Tokyo Tower, Tokyo Skytree, and even Mount Fuji on clear days. The 40th-floor Bar Bellovisto is particularly noted for its glittering city vistas.
• Prime Location: Its proximity to Shibuya Station and the famous Shibuya Crossing is a major draw, offering easy access to dining, shopping, and entertainment, while being situated in a slightly quieter area just a short walk away.
• Extensive Amenities: The hotel boasts a range of facilities including a spa, beauty salon, fitness center, indoor pool, hot tub, and sauna.
• Exceptional Service: Many guests commend the courteous, helpful, and friendly staff.
• Spacious Rooms: Rooms are often described as large and comfortable, especially for Tokyo standards.

3. Room Quality

The rooms at Cerulean Tower Tokyu Hotel are generally described as spacious, clean, and very comfortable. Ranging from 28sqm to almost 50sqm for King Corner rooms, and suites up to over 200sqm, they are considered some of the largest in Tokyo. All rooms are located on or above the 19th floor, ensuring excellent city views.

Rooms feature contemporary design, though some guests find the decor to be "bland and uninspired" for an upscale hotel, with simple maroon carpeting, light-wood furniture, and white beds. However, the large windows, quality amenities, and comfortable king-size beds are frequently praised. Bathrooms are notably spacious and well-equipped with dark marble walls and countertops, bidet toilets, and L'Occitane toiletries. Some corner king rooms even offer extraordinary views directly from the bathtub. Executive Floor rooms often come with a Nespresso machine and a well-stocked minibar.

4. Dining Experience

The hotel offers a diverse range of dining options. The 40th floor hosts a restaurant and the renowned Bar Bellovisto, offering panoramic views of the city. Bar Bellovisto is praised for its refined cocktails, good selection of food, and often features live piano music, making it suitable for both aperitifs and full dinners.

Other dining choices within the hotel include Japanese cuisine, such as sashimi at Sakuragaoka, Chinese, and international options. The first two floors of the tower also house several fine restaurants. For guests on Executive Floors, complimentary breakfast is served in the Executive Lounge, featuring a self-serve buffet with continental items, freshly prepared omelets, salads, and more. Afternoon tea and evening cocktails with hors d'oeuvres are also available in the Executive Lounge. Some guests note that the variety of food in the Executive Lounge breakfast doesn't change much day-to-day, suggesting exploring other options for longer stays.

5. Service & Staff

The service and staff at Cerulean Tower Tokyu Hotel are frequently described as "impeccable," "courteous," "helpful," and "friendly". Many guests appreciate the "very Japanese" approach to hospitality, finding the staff attentive and dedicated. Concierge services are highly rated for providing excellent recommendations and assistance.

However, some recent reviews from January 2026 mention dissatisfaction with staff, specifically citing language barriers and perceived rudeness, including an incident where a staff member allegedly told a guest to be quiet late at night while they were sleeping. Another complaint involved staff being untrusting regarding laundry services for guests with debit cards on file.

6. Location & Accessibility

The hotel boasts an "amazing" and "prime" location in Shibuya, just a short, quiet walk from the bustling Shibuya Station and the iconic Shibuya Crossing. This allows guests to be close to the vibrant commercial and retail heart of Tokyo while enjoying a slightly more tranquil setting at the hotel itself. Its central location provides convenient access to major attractions and the subway system, including the Narita Express. Airport limousine buses also provide direct service to and from the hotel for both Narita and Haneda airports.

7. Value & Pricing

While the Cerulean Tower Tokyu Hotel's pricing is generally higher than the average Tokyo hotel, many guests feel the experience is "worth every penny" due to the luxurious accommodations, impeccable service, and prime location. Typical nightly rates mentioned in recent reviews are around $500, with some promotional rates as low as $279. Booking an Executive Floor room is often recommended for the added value of Executive Lounge access, which includes complimentary breakfast and access to the fitness club.

8. Common Complaints

While generally positive, some recurring criticisms include:

• Fees for Amenities: Access to the fitness center, indoor pool, and hot tub often incurs an extra charge for guests not staying on Executive Floors.
• Room Decor: Despite the spaciousness and views, some guests find the room decor to be somewhat bland or uninspired for a luxury hotel.
• Lack of Dedicated Work Desk: Some rooms, particularly those described as having a "round table" instead of a proper work desk, were a disappointment for guests planning to work from their room.
• Service Inconsistencies: While generally excellent, there have been isolated reports of staff with limited English proficiency and instances of perceived rudeness or distrust, particularly in January 2026 reviews.
• Restaurant Closing Times: Some guests have noted that restaurants within the hotel can close relatively early, and reservations may be needed for popular spots, such as the 40th-floor restaurant for breakfast.

Sources

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4. alifewelltravelled.co.uk
5. michelin.com
6. preferredhotels.com
7. fishand.tips
8. booking.com
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10. youtube.com
11. japanalytic.com
12. kayak.com