CasaCau

CasaCau in Rome, Italy, a Michelin Key Selected property, consistently receives glowing reviews from guests, praising its unique blend of luxury apartment living with personalized hotel-like services.

1. Overall Rating & Sentiment

CasaCau garners an overwhelmingly positive sentiment, frequently described as a "sanctuary" and a "gem" in the heart of Rome. Guests often rate it highly, with scores such as 9.6 for staff, 9.3 for cleanliness, and a perfect 10.0 for location, highlighting its exceptional quality and guest satisfaction. Many consider it a "perfect retreat" after a day of sightseeing and express a strong desire to return.

2. Key Highlights

Guests consistently laud CasaCau for several standout features:

• Impeccable Service & Personal Touch: The staff, particularly Pino, Flavia, and Kevin, are celebrated for their attentiveness, clear communication, and willingness to provide local insights and assistance.
• Prime Location: Its enviable position just steps away from the Trevi Fountain allows for convenient exploration of major attractions at off-peak hours.
• Thoughtful Design & Art Curation: The apartments are noted for their unique, beautiful design, combining vintage and contemporary furniture with artistic touches.
• Spacious Apartments: Guests appreciate the generous space provided by the apartment concept, offering a luxurious feeling often exceeding that of a standard hotel room.
• Amenities: Features like steam showers, mini-saunas in some units, and well-stocked mini-bars are frequently highlighted as luxurious additions.
• Daily Fresh Bread Delivery: The morning delivery of fresh bread and breakfast goodies is a much-loved and unique amenity.

3. Room Quality

CasaCau offers spacious, individually designed apartments that aim to feel like a "home away from home". Each of the six apartments possesses a distinct personality, featuring a tasteful mix of vintage and contemporary furniture, along with inspiring art curation. Guests report comfortable beds, efficient air-conditioning, and luxurious bathrooms often equipped with steam showers or a private sauna in some studios. The apartments also include neat kitchenettes, complete with a digital stove, kettle, coffee machine, cutlery, and tableware, along with a mini-fridge stocked with essentials. Some apartments boast balconies with city views.

4. Dining Experience

CasaCau operates without an on-site restaurant. However, it offers a highly-rated "breakfast to go" concept. A shopping bag filled with fresh pastries, bread, eggs, and milk is delivered to the apartment door each morning, allowing guests to enjoy breakfast in their own space. The well-equipped kitchenettes in each apartment provide the flexibility for guests to prepare their own meals. The staff are also praised for their knowledge of local markets, bakeries, and authentic Roman restaurants, providing excellent recommendations for dining out. The owners also run Stazione di Posta il Ristorante Cocktail Bar, which guests have highly recommended for its experimental tasting menu.

5. Service & Staff

The service at CasaCau is consistently described as "impeccable" and a significant highlight of the stay. Guests praise the "wonderful" and "thoughtful" staff, often mentioning owner Pino and managers Flavia and Kevin by name. They are noted for their personal touch, clear communication, and attention to detail, from arranging airport pick-ups to offering detailed local recommendations. The team is dedicated to helping guests experience Rome like a local, providing assistance with everything from transport to restaurant bookings and personalized itineraries.

6. Location & Accessibility

CasaCau boasts an "excellent" and "fantastic" location in a 17th-century building on Via in Arcione, a quiet side street, yet enviably central. It is just a 2-3 minute walk from the iconic Trevi Fountain and within a short 10-minute walk of other major attractions like the Spanish Steps, Piazza di Spagna, and the Pantheon. Public transportation is easily accessible, with Barberini Metro Station a 5-minute walk and Spagna Station a 9-minute walk away. Despite being in a busy area, the apartments are notably quiet inside.

A key point regarding accessibility is that CasaCau does not have an elevator, meaning guests need to use stairs to access their apartments. However, the hotel staff arranges for luggage to be carried up, and the owner often assists with this personally. This may pose an issue for guests with limited mobility.

7. Value & Pricing

Guests generally consider CasaCau to offer excellent value, justifying the cost with its luxurious apartments, prime location, and exceptional, personalized service. While specific pricing varies by dates and apartment type, the experience of having a spacious, beautifully designed apartment with hotel amenities is seen as a worthwhile investment. A city tax of EUR 7.00 per person, per night, applies for up to 10 nights for guests over 10 years of age. Private airport transfers can be arranged for approximately €75 each way.

8. Common Complaints

The most frequently mentioned "complaint" or point of consideration is the lack of an elevator. While staff are available to help with luggage, the multiple flights of stairs in the 17th-century building can be challenging for some guests, particularly those with mobility issues or heavy bags. Aside from this, negative feedback is minimal, with one older review mentioning a shower not working properly and feeling like student accommodation at hotel rates, though this appears to be an isolated incident amidst widespread praise for room quality.

Sources

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8. casacau.com
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