Casa TO is a Selected hotel located in Puerto Escondido, Mexico. It has been recognized by the Michelin Guide for its exceptional hospitality and unique experience.

How many Michelin Keys does Casa TO have?

Casa TO has been awarded Selected by the Michelin Guide, indicating a very special stay.

Where is Casa TO located?

Casa TO is located in Puerto Escondido, Mexico, in the North America region.

What makes a Selected hotel special?

Selected hotels provide very special stays with excellent service and a unique sense of place.

How do I book Casa TO?

You can view more details and booking information for Casa TO through the Michelin Guide website. Each Michelin Keys hotel offers a unique booking experience tailored to their guests.

Casa TO | Selected in Puerto Escondido, Mexico

Name: Casa TO
Address: Puerto Escondido, North America, Mexico
Rating: 4.5

Expert Review: Casa TO

Casa TO, Puerto Escondido: A Michelin Key Selected Oasis of Brutalist Beauty and Oaxacan Hospitality

Casa TO in Puerto Escondido, a Michelin Key Selected property, consistently earns high praise for its striking brutalist architecture, serene ambiance, and exceptional service, offering an intimate and luxurious adults-only retreat on Mexico's Pacific coast.

1. Overall Rating & Sentiment

Casa TO generally receives exceptional reviews, with an aggregate score of 8.8 out of 10 based on numerous guest experiences. The sentiment is overwhelmingly positive, with guests frequently describing it as a "stunning hotel," an "architectural marvel," and a "really special place." Its unique design and peaceful atmosphere contribute to a highly memorable stay.

2. Key Highlights

Guests are particularly captivated by the hotel's bold architectural design by Ludwig Godefroy, which draws inspiration from Oaxacan temples and ancient cisterns, seamlessly blending raw concrete with lush greenery. The central indoor-outdoor swimming pool, framed by circular arches, is often cited as a stunning focal point and a popular spot for relaxation and photography. The personalized and warm service from the attentive staff, along with the exceptional quality of the on-site restaurant, Glou Glou, are also consistently highlighted as key differentiators.

3. Room Quality

The nine suites at Casa TO are designed to be tranquil havens, characterized by their cooling cement walls and geometric aesthetics, softened with vibrant Mexican touches like fresh flowers and handwoven textiles. All air-conditioned rooms feature private bathrooms, along with either a patio or terrace. Guests appreciate amenities such as premium bedding, free WiFi, tea and coffee making facilities, minibars, and organic bath products. Some Terrace Suites even boast alfresco soaking tubs, providing a luxurious touch. However, it's noted that rooms and garden suites involve steps, which may pose challenges for guests with mobility issues.

4. Dining Experience

The culinary offerings at Casa TO's rooftop restaurant, Glou Glou, are a significant highlight. Under the direction of chef Luis Pabón and sommelier Gabriela Moreno, the restaurant serves highly acclaimed Mediterranean cuisine with a focus on seasonal local ingredients and natural wines. Many guests consider Glou Glou to be one of the best restaurants in Puerto Escondido. Breakfast, available in American, vegetarian, and vegan options, is also highly praised for its quality and selection, with offerings like ricotta omelets and French toast with homemade bacon. However, one recurring criticism notes that guests with included breakfast may receive smaller portions than non-hotel guests, leading to a sense of unfairness.

5. Service & Staff

The service and staff at Casa TO are consistently lauded as excellent, super kind, pleasant, friendly, and highly accommodating. Guests frequently mention being welcomed with cool towels and refreshing drinks, and appreciate the convenience of being able to text the receptionist for assistance at any time. The intimate size of the hotel allows for personalized service, with staff quickly learning guest preferences and anticipating needs.

6. Location & Accessibility

Casa TO is situated in La Punta, a calm area of Puerto Escondido, about a 10-minute walk from Zicatela Beach and its array of restaurants, bars, and studios. The hotel is approximately 4.3 miles (7 km) from Puerto Escondido International Airport, with staff able to arrange private transfers. While the immediate neighborhood is suitable for walking, taxis are readily available for exploring further afield. As mentioned in room quality, some areas of the hotel, including access to suites, involve stairs, which guests with mobility issues should consider.

7. Value & Pricing

While specific pricing details vary, Casa TO is positioned as a boutique luxury property. Guests generally find the experience to be worth the cost, with "Value for money" rated 8.2 by some reviewers. The exceptional design, service, and dining contribute to the perception of it being a worthwhile indulgence for those seeking a unique and refined stay.

8. Common Complaints

Despite overwhelmingly positive feedback, some recurring issues have been noted. The most significant complaint centers on breakfast, where guests with included breakfast have reported receiving smaller portions compared to non-hotel guests, which has been described as unfair and misleading. Other criticisms include the pool being "ice cold" and often shaded, making it less inviting for some. A few guests have experienced lukewarm to cold water in showers and outdoor bathtubs from the afternoon onwards, and issues with non-working safes in rooms. Additionally, some bathroom amenities were perceived as watered down, and in one instance, the front staff was described as unfriendly.