What is Carbon Hotel?

Carbon Hotel is a Selected hotel located in Genk, Belgium. It has been recognized by the Michelin Guide for its exceptional hospitality and unique experience.

How many Michelin Keys does Carbon Hotel have?

Carbon Hotel has been awarded Selected by the Michelin Guide, indicating a very special stay.

Where is Carbon Hotel located?

Carbon Hotel is located in Genk, Belgium, in the Europe region.

What makes a Selected hotel special?

Selected hotels provide very special stays with excellent service and a unique sense of place.

How do I book Carbon Hotel?

You can view more details and booking information for Carbon Hotel through the Michelin Guide website. Each Michelin Keys hotel offers a unique booking experience tailored to their guests.

Carbon Hotel | Selected in Genk, Belgium

Name: Carbon Hotel
Address: Genk, Europe, Belgium
Rating: 4.5

Carbon Hotel, Genk: A Comprehensive Review of a Michelin Key Selected Property

Carbon Hotel in Genk, Belgium, a Michelin Key Selected property, generally receives high praise for its modern design, excellent service, and prime city-center location. While some minor criticisms exist, the overall guest sentiment is overwhelmingly positive, highlighting a blend of luxury and affordability.

1. Overall Rating & Sentiment

The Carbon Hotel boasts an impressive overall rating of 8.5, reflecting a strong positive consensus among guests. Visitors consistently commend the hotel for its outstanding value and excellent facilities. Ratings are particularly high for cleanliness, location, and staff performance, indicating a delightful guest experience. While a few reviews mention a potentially "dark and gloomy" atmosphere, this sentiment is largely overshadowed by those who describe it as a "feel-good hotel."

2. Key Highlights

Guests frequently highlight several aspects that make Carbon Hotel stand out. Its modern and stylish interiors create an atmosphere of luxury and comfort. The hotel's impressive facilities, including a spa and wellness center (Carbon Sense City Spa) and a trendy restaurant, are also significant drawcards. The friendly and accommodating staff, convenient central location, and the delicious breakfast are consistently praised. The hotel's unique design, paying tribute to Genk's mining past with its prominent use of black carbon, is also noted as a local landmark.

3. Room Quality

The rooms at Carbon Hotel are frequently described as modern, clean, comfortable, and spacious. They are also noted for being well-equipped. A distinctive feature in many rooms is the presence of a rain shower or a bath, with some even having a bath directly within the room, offering a unique and luxurious touch. Guests appreciate the wall-to-ceiling windows that overlook the inner garden and the option to adjust the lighting color to suit their mood. The design employs a minimalist approach to enhance the sense of space and comfort. While some guests found the room setup "unusual," they generally still lauded its quality. However, a few isolated complaints mention uncomfortable beds or minor issues with room amenities.

4. Dining Experience

The on-site restaurant, Gusto, is a culinary highlight. It offers an energetic breakfast, lunch, and dinner. The breakfast receives consistent rave reviews for being delicious, extensive, and varied, with the added bonus of a fresh orange juice machine. Lunch is characterized by innovative, affordable, and fast dishes. For dinner, guests can enjoy delicious dishes paired with a selection of surprising world wines from the hotel's rich wine bar. Overall, the restaurant is considered "fantastic" and "top-class" by many visitors.

5. Service & Staff

The service at Carbon Hotel is a significant strength, with staff frequently described as incredibly friendly, accommodating, kind, helpful, and professional. The hotel prides itself on having a "young and ambitious team" dedicated to providing attention to detail and pampering guests in every aspect of their stay. This commitment to hospitality contributes greatly to the positive guest experiences.

6. Location & Accessibility

Carbon Hotel boasts an excellent central location in Genk. It is situated within a short distance from C-Mine and is remarkably convenient for travelers, being a mere two-minute walk from the train station. The hotel is also ideally positioned near the city's shopping center, various bars, and restaurants, making it a "paradise for shop-a-holics." For those seeking nature, it serves as a good base for hiking or cycling at the domain Kattevennne, one of the gates to the Hoge Kempen National Park. Guests can also rent bicycles to explore the surroundings.

7. Value & Pricing

Guests consistently rate Carbon Hotel highly for its excellent value for money. With an average price per room around $134, it is positioned above the average hotel price in Genk ($96). However, guests find that the hotel offers a remarkable experience, effectively providing "luxury and affordability" at a reasonable price, making it an "unbeatable choice."

8. Common Complaints

While generally positive, some guest feedback points to recurring issues. A few reviews have mentioned concerns regarding cleanliness, service, and room comfort, specifically highlighting uncomfortable beds or problems with certain room amenities. Additionally, some guests have described the overall atmosphere as "dark and gloomy." It is worth noting, however, that many other reviews contradict these points, praising the hotel's cleanliness and exceptional service.