Birdland The Hotel
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Hotel Details
Location
Birdland The Hotel · Sempach, Switzerland
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Key Highlights
- ✓Birdland The Hotel, now operating as Hotel AVA, in Sempach, Switzerland, is a Michelin Key Selected property known for its modern design, comfortable accommodations, and excellent service.
Expert Review: Birdland The Hotel
Birdland The Hotel, now operating as Hotel AVA, in Sempach, Switzerland, is a Michelin Key Selected property known for its modern design, comfortable accommodations, and excellent service.
1. Overall Rating & Sentiment
The general consensus for Hotel AVA (formerly Birdland The Hotel) is largely positive, with guests frequently praising its cleanliness, friendly staff, and convenient location. On platforms like Booking.com, it scores an impressive 8.4 ("Very Good") based on over 300 reviews, with particularly high marks for staff (9.3), cleanliness (9.2), and comfort (9.1). While some older reviews mention it being a good stopover on routes, more recent feedback highlights it as a pleasant and comfortable stay, particularly suitable for business travelers.
2. Key Highlights
Guests consistently highlight several aspects of Hotel AVA:
- Service & Staff: The staff is frequently described as brilliant, friendly, accommodating, and very welcoming, making guests feel at home.
- Design: The hotel boasts a "Great Design overall," with many noting that despite being around 10 years old, everything looks new. The elegant "Birdie Bar" is also a notable feature.
- Location: Its proximity to Sempach Train Station is a significant advantage, offering easy access to Lucerne (15 minutes by car/train) and making it ideal for travelers reliant on public transport. It is also conveniently located near Lake Sempach and Sempach town center.
- Amenities: The hotel offers a fitness center, free WiFi, and private parking. Uniquely, the rooms are dedicated to endangered bird species, complete with sound accompaniments, and the shuttle service is an original London taxi. For golf enthusiasts, there's an indoor simulator and putting green.
3. Room Quality
The rooms at Hotel AVA are generally described as modern, spacious, quiet, and well-furnished, often featuring a balcony. They are dedicated to endangered bird species and feature lovely wooden floors, bright, natural colors, and a touch of classic gold. Many guests appreciate the high-quality Bico Royal Residence mattresses, ensuring superior sleeping comfort. Rooms also include a flat-screen satellite TV, Nespresso coffee machine, and complimentary mineral water. Bathrooms are functional and often include rainfall showerheads. Some suites offer mountain views. However, some older reviews mentioned poor quality or worn rooms, and issues with flickering lights.
4. Dining Experience
The breakfast experience at Hotel AVA receives strong positive feedback. It is often described as excellent, delicious, varied, and plentiful, with fresh Swiss ingredients. Guests particularly enjoy the buffet and the option of having breakfast in the garden. The elegant Birdie Bar is available for relaxation.
5. Service & Staff
Hospitality is a major strong point for Hotel AVA. Guests consistently praise the staff for being friendly, welcoming, accommodating, and very helpful. Many describe the personnel as "exquisite" and appreciate their attentive nature, making for a pleasant and comfortable stay.
6. Location & Accessibility
Hotel AVA's location is highly rated for its convenience. It is situated directly opposite Sempach Train Station, making it exceptionally practical for public transport users. The hotel is about 400 meters from Lake Sempach and 1 km from Sempach town center. Lucerne is easily accessible, approximately 15 minutes away by car or train. Zurich Airport is about 47 km away. The hotel also offers increased accessibility with features such as roll-in showers and wheelchair-accessible units.
7. Value & Pricing
Hotel AVA is generally considered to offer a "good ratio value/price". While specific pricing varies, rooms were observed to range from approximately $227 to $264 per night, depending on the room type and inclusions. Some guests, however, felt that the comfort provided was low compared to the price paid, especially if rooms were perceived as worn.
8. Common Complaints
While generally well-regarded, some recurring issues and criticisms have been noted:
- Room Condition/Maintenance: A few guests reported poor quality or worn rooms, flickering lights, and even a broken gym machine. One review mentioned mold in a bathroom shower.
- Noise: Despite soundproof windows, some guests noted noise from the nearby train station, especially if rooms were not away from the tracks.
- Privacy: One reviewer expressed that privacy was missing.
- Air Conditioning: Some guests mentioned the lack of air conditioning, which could be an issue during warmer months.
- Parking: While parking is available, some guests found it inconvenient or had concerns about charges.
- Breakfast Simplicity: Although generally praised, some described the breakfast as "very basic," though still featuring great fresh Swiss ingredients.
Sources
Points to Consider
- •While generally well-regarded, some recurring issues and criticisms have been noted:
- •Room Condition/Maintenance: A few guests reported poor quality or worn rooms, flickering lights, and even a broken gym machine. One review mentioned mold in a bathroom shower.
- •Air Conditioning: Some guests mentioned the lack of air conditioning, which could be an issue during warmer months.
- •Parking: While parking is available, some guests found it inconvenient or had concerns about charges.
Google Reviews
308 reviews
Recent Guest Reviews
Pullkit Goenka
We recently stayed at Hotel AVA in Sempach Station, and overall it was a disappointing experience. The location is extremely remote — very far from the city and other nearby towns, and there is no supermarket, café, or basic amenities nearby, which makes daily convenience a real challenge. The rooms lack even basic facilities — no kettle, no utensils, no in-room appliances. Cooking or preparing e...
Tiffany Truong
Hotel was so clean and modern. I loved the shower in the bathroom, it made me want to have a few showers a day. Receptionist was so welcoming, hilarious and provided excellent customer service. I was impressed the cleanup staff even folded my PJ on my bed for me. Location is in front of the train station but I’m impressed how quiet it is, only 25 mins away to Luzern by train. Thank you so much for...
ΒΑΣΙΛΕΙΟΣ ΦΙΛΙΠΠΟΥ
Best hotel i have ever join in Swiss and the best reception guys. George is best not only because is from Greece,(for me is an extra point)but because he knows how must be a receptionist-barman etc,with the clients! Clean and fresh rooms also,with the balconies that you can take your drink,undisturbed! Wish you all the best.Next time, first choice!
Nessen Woolaghan
We stayed at this hotel for two nights and was very impressed by George, who was extremely polite, friendly, and welcoming. The hotel itself is spotless, with spacious and modern rooms. Breakfast was excellent, and the two ladies working in the breakfast area were very accommodating and eager to assist. The location is also ideal, being very close to the train station—just grab a ticket and you’re...
Keith
We arrived with a tour group, but the lobby manager refused to let us rest in the lobby and made us wait in line on the back staircase. His attitude was extremely poor, so I would rate the service a zero. The manager repeatedly reminded our tour guide not to take the bottles from the rooms. We wondered what treasures they might be, only to find upon entering the room that they were plain water bot...
dylan warner
Absolutely phenomenal, the hospitality, the atmosphere, the energy is above the rest. You walk in and are welcomed beyond home, it makes you feel invited and wanted. Exceptional rooms and fantastic company. I would recommend tenfold
