Best Western Premier Hotel Rebstock

The Best Western Premier Hotel Rebstock in Würzburg, Germany, a Michelin Key Selected property, generally receives very positive feedback from guests, balancing its historic Rococo façade with modern comforts and exceptional service.

1. Overall Rating & Sentiment

The Best Western Premier Hotel Rebstock consistently receives "very good" to "exceptional" ratings, with overall scores typically ranging from 8.4 to 8.5 out of 10 based on numerous guest reviews. The prevailing sentiment is highly positive, with guests frequently describing their stays as "fantastic," "perfect," and highlighting the hotel's charm and welcoming atmosphere.

2. Key Highlights

Guests consistently praise several aspects of the hotel:

• Service & Staff: The staff is frequently highlighted as exceptionally good, outstanding, friendly, helpful, and attentive, often going above and beyond.
• Location: Its central position in Würzburg, close to the city center and main attractions, is a major draw.
• Dining: The excellent and high-quality breakfast buffet is a recurring highlight, as is the award-winning gourmet restaurant.
• Room Quality: Many guests appreciate the clean, comfortable, and often modern rooms.

3. Room Quality

The hotel offers 125 individually decorated rooms and suites, including a newer section called "Hof Engelgarten" with 54 extravagant, ultramodern rooms. Rooms are generally described as clean, comfortable, and modern, with some being notably spacious. Standard amenities often include satellite TV, a work desk, blackout curtains, minibar, coffee/tea maker, hairdryer, and free Wi-Fi. Guests frequently mention comfortable beds and great showers. While many rooms are modern and renovated, some guests note that older rooms, particularly in the main house, might appear a bit "old fashion" or "worn" and may not always match website photos, though they are consistently reported as clean.

4. Dining Experience

The dining experience is a significant strength of the Best Western Premier Hotel Rebstock.

• Breakfast: The buffet breakfast is widely praised as excellent, rich, superb, and high-quality, often described as one of the best guests have experienced. It includes a good selection of German options. While very good, breakfast often incurs an additional charge.
• Restaurants: The hotel features two in-house restaurants. KUNO 1408 is an award-winning, fine-dining establishment known for its Michelin-selected, French-inspired Franconian gourmet cuisine, with chefs Patrick Grieshaber and Robin Hofmann at the helm. The SALON offers a fine bistro cuisine in a living room atmosphere and a small bar with local gin and whiskey specialties. Room service is also available during limited hours.

5. Service & Staff

The service and staff at the Best Western Premier Hotel Rebstock receive overwhelmingly positive reviews. Guests consistently describe them as exceptionally good, outstanding, extremely friendly, helpful, polite, and attentive. There are specific mentions of staff "treating guests like royalty" and being "ready to help you" with every need. The hotel prides itself on being customer service-oriented with a warm, caring atmosphere of a family business.

6. Location & Accessibility

The hotel boasts an excellent, central location in Würzburg, making it ideal for exploring the city on foot. It is situated close to the pedestrian zone and numerous points of interest, including the Alte Mainbrücke (approximately 5 minutes walk), The Residenz Würzburg Residence, Sankt Kilian Cathedral (a quarter mile away), Market Square, and Neumünster Collegiate church. Public transportation is easily accessible, with a Straßenbahn (tram) stop nearby (Neubaustraße exit), and Würzburg Central train station is about a 20-minute walk or a short tram ride away. The hotel also offers convenient public parking in an underground garage, accessible via a car lift, which provides direct access to the hotel.

7. Value & Pricing

While the Best Western Premier Hotel Rebstock is considered a luxurious stay, its pricing can vary. With an average room rate cited around $234, it is sometimes presented as offering exceptional value for money compared to the city's average of $144. However, some guests have felt that older rooms, if not renovated, might not represent the best value. Breakfast is typically an additional cost.

8. Common Complaints

While generally highly rated, some recurring criticisms include:

• Lifts: Guests in the annex building have noted slow and small lifts.
• Room Noise: Noisy doors when shutting have been mentioned.
• Room Condition: Some guests reported that certain older rooms, particularly in the main building, appeared a bit dated or "worn" and might not align with photos on the website.
• Bathroom Cleanliness: Isolated incidents of shower areas not being properly cleaned, including clogged drains with hair, have been reported.
• Pillows: Some guests found the pillows uncomfortable.
• Parking Garage: The underground parking, while convenient, is accessed by a car elevator which can be slow or inconvenient if one is in a rush.

Sources

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7. xn--hotelwrzburg-ilb.net
8. wuerzburghotelspage.com
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11. travelweekly.com
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13. rebstock.com
14. kayak.com.au