Andaz Singapore

Andaz Singapore, a Michelin Key Selected property, offers a sophisticated and vibrant stay in the heart of Singapore, blending modern luxury with local charm.

1. Overall Rating & Sentiment

The general consensus for Andaz Singapore is overwhelmingly positive, with guests frequently rating it highly, often around 8/10 or "Excellent". It's celebrated as a wonderful hotel that often exceeds expectations, noted for its design, views, and overall facilities. The hotel is often described as a "luxury lifestyle gem" and a "premium choice" for travelers seeking an unforgettable experience.

2. Key Highlights

Guests consistently laud several aspects of Andaz Singapore:

• Location & Accessibility: Its prime location in the Bugis area, with direct access to Bugis MRT station, is a major highlight, offering convenience for exploring the city.
• Design & Ambiance: The hotel's sleek, apartment-like interior décor by acclaimed designer André Fu, featuring vibrant hues and playful artworks, creates a welcoming and stylish atmosphere. The lobby on the 25th floor feels more like a living room than a check-in area.
• Views: Situated on the top floors of the 39-storey DUO tower, the hotel offers incredible panoramic city and Marina Bay views from its rooms, infinity pool, and rooftop bar.
• Complimentary Minibar: The inclusion of complimentary non-alcoholic drinks and locally sourced snacks in the in-room minibar, replenished daily, is a much-appreciated perk.
• Rooftop Bar (Mr. Stork): The Mr. Stork rooftop bar on level 39, with its 360-degree views and unique teepee huts, is a popular spot for enjoying cocktails and sunsets.
• Infinity Pool: The 26th-floor infinity pool, offering stunning views of Marina Bay, is a highlight for relaxation and escaping the Singapore heat.

3. Room Quality

The rooms at Andaz Singapore are described as beautiful, comfortable, spacious, and clean, with modern design and often spectacular views through floor-to-ceiling windows. They feature vibrant hues of orange and yellow, warm wood tones, and a comfortable sitting area with a daybed and round table. Guests appreciate the ample power outlets and USB charging ports, and electric blinds for lazy mornings. The bathrooms are spacious, often with walk-in rain showers and abundant natural light. Refillable toiletries by French perfumer Christophe Laudamiel, with a custom "Singapore Fusion #19" scent, are a notable touch, as is the special tap for drinking water to reduce plastic waste. While generally well-received, one older review mentioned a subjective dislike for the yellow-beige shade and mock coarse grain wood in some rooms, feeling it didn't quite live up to website photos.

4. Dining Experience

Andaz Singapore offers a diverse culinary experience with several options:

• Alley on 25: Conceived as the hotel's culinary hub on the 25th floor, it recreates a "Singapore street dining in the sky" experience with various concepts like The Green Oven, Icehaus (for cold cuts and local desserts), and Smoke & Pepper. Breakfast is served here and is generally considered great, though some guests noted it could be busy and wished for more variety in offerings over multiple days. The "Weekend Lazy Breakfast Brunch" includes seafood, charcuterie, raclette, and pastries.
• 665°F: This upscale steakhouse on the 38th floor specializes in prime meats (from Japan, the US, and Australia) and sustainable seafood, grilled in a Pira charcoal oven, and offers panoramic city views. It's praised for perfectly executed steakhouse signatures.
• 5 ON 25: A modern upscale restaurant offering refined Cantonese cuisine.
• Bar Square: The hotel's communal bar on level 25, offering Singapore-inspired cocktails.
• In-Room Dining: Complimentary soft drinks and locally sourced snacks are provided in the minibar and replenished daily.

5. Service & Staff

Feedback on service is generally positive, with staff described as friendly, understanding, warm, and helpful. Check-in and check-out are often reported as a breeze. The "hosts" checking guests in with tablets, rather than traditional desks, aim for a more natural interaction. However, some past reviews (from around 2018-2020) mentioned issues with understaffing, leading to slow service at breakfast, long lines at the front desk, and forgotten requests. There were also mentions of stringency regarding complimentary upgrades for loyalty members. More recent reviews, however, tend to highlight good service.

6. Location & Accessibility

Andaz Singapore boasts an excellent and convenient location in the Bugis neighborhood, occupying the top floors of the DUO tower. It's situated between the vibrant cultural districts of Kampong Glam, Little India, and Bras Basah Bugis, making it an ideal base for exploration. Key attractions like Haji Lane, Arab Street, Sultan Mosque, Bugis Street, and various shopping centers are within walking distance. A significant advantage is its direct underground connection to the Bugis MRT station (Downtown and East-West Lines), providing easy access to all corners of the city, including a convenient 20-minute taxi or Grab ride from Changi Airport.

7. Value & Pricing

Andaz Singapore is positioned as a premium choice, with average room rates around $364 USD. Rates can vary, with non-refundable weekend stays in August previously starting from S$310 per night (around $230 USD). Prices are not fixed and can range from approximately $246 to $613 for a standard room, with May being the most expensive month and November the cheapest. It's a Category 6 World of Hyatt property, meaning a free night can cost 21,000-29,000 Hyatt points. Many guests find the experience, especially considering the location, design, and amenities, to be worth the cost. Booking via Hyatt Privé can offer additional benefits like upgrades, hotel credit, and complimentary breakfast.

8. Common Complaints

While generally highly rated, some recurring issues or criticisms have been noted:

• Elevator System: Guests often mention the need to take two sets of elevators to reach their rooms, as the lobby is on the 25th floor. While not a major inconvenience for most, it's a small nuance that some find slightly bothersome.
• Loyalty Program Recognition: Some Hyatt Globalist members have expressed disappointment with the hotel's stringency regarding complimentary suite upgrades, despite available inventory, and with some aspects of benefit recognition.
• Past Service Inconsistencies (Historical): Older reviews, particularly around 2020, highlighted issues such as understaffing, leading to slow breakfast service, long lines at check-in, forgotten requests, and a perceived lack of warmth in service interactions. Cleanliness issues, such as dust or uncleaned areas, were also reported in some isolated instances. However, more recent reviews indicate an improvement in staff attentiveness.
• Breakfast Management (Historical): Some initial feedback regarding breakfast included confusion over ordering from a menu alongside the buffet, or a desire for more variety in offerings over longer stays.

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