Andaz Delhi - A Concept by Hyatt

Andaz Delhi - A Concept by Hyatt, located in Aerocity, India, is a Michelin Key Selected property that generally receives high praise from guests for its unique blend of contemporary luxury and local cultural touches.

1. Overall Rating & Sentiment

Andaz Delhi enjoys a strong overall positive sentiment, reflected in its high ratings. It holds an impressive 4.6 out of 5 from 298 reviews on Goibibo and a 4.35 out of 5 from 1711 guests on MakeMyTrip. Many travelers consider it a favorite due to its comfort and hospitality, with 70% of guests rating their stay as excellent.

2. Key Highlights

Guests consistently laud the hotel for its friendly staff, spacious rooms, well-maintained property, and exceptional food. The complimentary minibar and free, fast, and consistent Wi-Fi are also frequently mentioned as significant perks. The hotel's design, which incorporates local details and art pieces inspired by Delhi's vibrant culture, is a key draw.

3. Room Quality

The rooms at Andaz Delhi are often described as spacious, stylish, and meticulously designed. They feature modern wood accents and furniture, with small, locally inspired details that become more apparent upon closer inspection. A notable feature is the inclusion of one of 401 unique art pieces inspired by Delhi's culture in each room. Many rooms offer captivating runway views, and the soundproofing is effective, ensuring a quiet stay despite the proximity to the airport. The mini-bar in all rooms is fully stocked and complimentary. Bathrooms are typically large, featuring walk-in showers, double vanities, and tubs, along with sumptuous toiletries. However, some older reviews mention beds being very firm, and occasional issues with cleanliness, such as stains, dirty sofas, used slippers, and inconsistent water pressure or temperature, have been reported.

4. Dining Experience

The dining experience at Andaz Delhi, particularly at its main restaurant, AnnaMaya, is a major highlight. AnnaMaya is celebrated for its exceptional and lavish breakfast spread, offering a diverse range of Western, Indian, and Asian specialties. Guests praise the high quality of artisanal produce, much of which is sourced from within India, and describe the food as hearty and cooked to perfection. Options at breakfast include a cereal bar, various Indian delicacies like Chhole Bhature and dosas, and even ice cream. The Hong Kong Club, known for its dramatic Chinese decor and Cantonese menu, and Juniper Bar, a gin bar, also contribute to the hotel's impressive dining and nightlife options.

5. Service & Staff

The staff at Andaz Delhi are generally commended for their attentiveness, courteousness, helpfulness, friendliness, and proactive approach. Many guests appreciate the personalized service and the staff's willingness to accommodate requests. However, some older feedback suggests that service was not always overtly friendly or welcoming, with one reviewer noting an awkwardness regarding staff uniforms (jeans). There was also a complaint about staff actively soliciting positive reviews from guests.

6. Location & Accessibility

Andaz Delhi is strategically located in Aerocity, just a 7-minute drive from Indira Gandhi International Airport (IGI Airport). Its location provides seamless connectivity to key business hubs like Gurgaon, Dwarka, and Yashobhoomi, with travel time reduced by approximately 15 minutes due to the newly opened Dwarka Expressway tunnel. Aerocity itself is a "bubble" near the airport, offering a good selection of restaurants and a mall within walking distance, making it a convenient base for travelers. While primarily an airport hotel, its proximity to the city means it can serve as a suitable base for exploring Delhi's historical and cultural sites, which are less than an hour's drive away.

7. Value & Pricing

The hotel scores 4.2 out of 5 for "Value For Money" on Goibibo, indicating that most guests find it to be a worthwhile expense. While room rates can be on the higher side, a discounted breakfast rate of 900 INR/person was considered "absolutely worth every cent" by one reviewer. However, one guest noted that the premium for Andaz might not always be justified compared to more budget-friendly options in Aerocity, particularly if cleanliness issues are encountered.

8. Common Complaints

While generally positive, some recurring criticisms include:

• Room Maintenance: Older reviews mention occasional issues with room cleanliness, such as stains on carpets and sofas, or used slippers.
• Bed Firmness: Some guests have found the beds to be exceptionally firm.
• Air Conditioning: One instance of the Treated Fresh Air (TFA) system not operating upon arrival and needing activation was noted. An older review also mentioned a thermostat not working in a room.
• Service Nuances: Some older feedback indicated that service wasn't always overtly friendly or welcoming, and there was an "awkwardness" regarding staff uniforms. There have also been instances of staff actively soliciting positive online reviews.
• Noise: Despite good soundproofing for external noise, some guests have reported thin walls allowing sound from neighboring rooms.

Sources

1. goibibo.com
2. makemytrip.com
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8. michelin.com
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12. youtube.com
13. lbb.in
14. flyertalk.com