Altis Belém Hotel & SPA
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Altis Belém Hotel & SPA · Lisbon, Portugal
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Expert Review: Altis Belém Hotel & SPA
Altis Belém Hotel & SPA: A Comprehensive Review of Lisbon's Michelin Key Selected Property
The Altis Belém Hotel & SPA, a Michelin Key Selected property in Lisbon, Portugal, consistently garners high praise for its modern design, exceptional service, and prime riverside location. It stands as a sophisticated luxury design hotel offering a unique blend of comfort and style.
1. Overall Rating & Sentiment
The general consensus for Altis Belém Hotel & SPA is overwhelmingly positive, with guests frequently describing their stays as "wonderful" and "exceptional." Review scores often range from 9.1 to 10 out of 10, highlighting satisfaction across various aspects of the hotel experience. Guests often express a desire to return, praising the overall pleasant experience.
2. Key Highlights
Guests consistently rave about several standout features of the Altis Belém. The exceptional views of the Tagus River, marina, and iconic landmarks like the Belém Tower are a major draw. The hotel's striking modern design and architecture, inspired by the Portuguese Discoveries, is frequently lauded. The attentive and friendly staff, along with the delicious breakfast, are also recurring highlights. The luxurious BSpa by Karin Herzog, featuring an indoor dynamic pool, sauna, Turkish bath, and an extensive range of treatments, provides a tranquil oasis. A rooftop panoramic pool is also a popular amenity during warmer months.
3. Room Quality
The rooms and suites at Altis Belém are described as spacious, modern, and very clean, offering a high level of comfort. Each room features striking artistic details and often incorporates a theme related to Portuguese discoveries. Amenities include LCD-TVs, electric curtains, Nespresso machines, and modern bathrooms. All rooms provide free Wi-Fi and many boast panoramic views of the waterfront or gardens, with some suites featuring balconies and private whirlpools. However, some guests note that the marble bathrooms have glass walls, which may not appeal to those seeking complete privacy.
4. Dining Experience
The Altis Belém offers a distinguished dining experience, notably featuring the Feitoria Restaurant & Wine Bar, an award-winning establishment with one Michelin Star. Chef André Cruz's signature cuisine blends Portuguese gastronomy with international flavors, offering a sensory journey through meticulously selected ingredients and wines. For more casual meals, Cafetaria Mensagem provides a relaxed atmosphere with spectacular riverside terrace views, serving fresh and balanced breakfasts daily, à la carte lunches, and a popular Sunday brunch. The Bar 38º41' offers a trendy setting for drinks and light fare, also with views overlooking the Tagus River. Guests consistently praise the delicious and exceptional breakfast options.
5. Service & Staff
The hotel's service and staff receive consistent acclaim, frequently described as "superb," "attentive," "friendly," and "amazing." Guests appreciate the personal welcome and the staff's readiness to assist with needs, making them feel well-cared for.
6. Location & Accessibility
The Altis Belém Hotel & SPA boasts a unique and desirable location in the historic Belém district, situated directly on the Tagus River. This offers magnificent views of the marina, the 25th of April Bridge, and the Belém Tower. The hotel is within walking distance of many significant attractions, including the Jerónimos Monastery (a 7-minute walk), the Belém Cultural Center, and the MAAT Museum. While it provides a peaceful atmosphere, it is somewhat removed from Lisbon's bustling city center (approximately 3.7 to 8 km away), which may require a 30-minute train ride or other transportation. However, public transportation options, including buses, trains, and trams, are easily accessible from the hotel, connecting guests to the main areas of Lisbon. The hotel also offers a complimentary shuttle service to other Altis properties and the airport.
7. Value & Pricing
The Altis Belém Hotel & SPA is considered a luxury property, and while pricing reflects this, many guests find it to be a good value for the experience offered. Room rates typically average around $268 per night, with the cheapest deals potentially starting from $187 per night, though prices vary based on factors like dates and room type.
8. Common Complaints
While overwhelmingly positive, some minor criticisms have been noted by guests. The design of glass-walled bathrooms, though sleek, can present a lack of privacy for some. A few guests have mentioned issues with air conditioning noise or overly complex and tiny light switches in the rooms, suggesting that design sometimes prioritizes aesthetics over straightforward functionality. Additionally, the Michelin-starred Feitoria Restaurant may be closed on certain days, such as Sundays and Mondays. The gym's opening time (10 am) was also noted as a late start for some who wished to work out earlier.
Sources
Google Reviews
2,095 reviews
Recent Guest Reviews
Angelika Kloc
Bar 38 41 is a great place to eat and drink at. Location is amazing by the sea with great views. Of the weather is good you can sit outside and enjoy the sunshine. Food is amazing and sauce for fries best one we ever had. Service is outstanding. Monica was extremely friendly, helful and smiley. We came back here twice and everytime we were served with a smile. I did not catch others names but ever...
Response from the owner
Dear Ms. Angelika Kloc, thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; the Bar 38º41 staff will definitely be happy to read what you wrote. We put cu...
AM Cheng
Altis Belém Hotel in Lisbon Portugal was exceptional in every regard. The location proved ideal for exploring this beautiful historic city, while the service staff consistently delivered attentive, professional care that exemplified true hospitality. The breakfast service was outstanding, offering a wonderful selection to start each day. What makes this property particularly remarkable is its thou...
Response from the owner
Dear Ms. Amy Cheng, thank you for leaving us such a wonderful review. We are very proud of our location, which is one of our hotel's strengths, allowing our guests to visit one of the most important p...
Etain Byrne Muir
We did the spa & brunch experience here. You go into the brunch first and then get treatments afterwards. The brunch was fabulous, a gorgeous selection of hot food, salads, cheese, meats, breads and their dessert selection was so delicious. We went up a few times and left extremely satisfied. Wine was also really nice. However, the staff were the real standout of the time we spent in the hotel - e...
Response from the owner
Dear Ms. Etain Byrne Muir, Thank you very much for such a great review! We work really hard to offer the best food in the best environment, so we are very happy to see that reflected on your last visi...
Brenan Andre
Pleasant stay. Warm greetings and attentive staff (especially at the cafe), spectacular views, and very accommodating to my needs. The major downside to my stay was the Spa. While managed separately from the hotel- it deserves its own mentioning in this review as it was partly the reason we selected this specific hotel. Both the steam sauna and jacuzzi were out of service, the pool had flies flo...
Response from the owner
Dear Mr. Brenan Andre, Thank you for leaving us your review. Our staff will definitely be happy to read what you wrote. On a happier note we would like to thank you for leaving us your review about ou...
Sandro Dias
Great place to stay wiith family. The staff has made us feel at home from the arrival. From the bar staff to Spa and reception, amazing attention and caring people. It was genuinely one of the most pleasent hotel experinces we have ever had. Thank you very much for such a lovely week!
Response from the owner
Dear Mr. Sandro Dias, we would like to thank you for leaving us such a wonderful review. Our location, which is one of our hotel's strengths, allows our guests to visit one of the most important parts...
My Review
The good things about this hotel is the location and views (if you have a room facing the sea or harbour). The location is about a 20 minute cycle/scoot from the main town and it’s a lovely journey along the sea front. We had an issue with our room when we arrived (it smelt strongly of cigarette smoke). We asked to be moved and Antonio the receptionist made this easy and seamless and upgraded us ...
Response from the owner
Dear Guest, thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and ...
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