What is AC Hotel Orlando Downtown?

AC Hotel Orlando Downtown is a Selected hotel located in Orlando, United States. It has been recognized by the Michelin Guide for its exceptional hospitality and unique experience.

How many Michelin Keys does AC Hotel Orlando Downtown have?

AC Hotel Orlando Downtown has been awarded Selected by the Michelin Guide, indicating a very special stay.

Where is AC Hotel Orlando Downtown located?

AC Hotel Orlando Downtown is located in Orlando, United States, in the North America region.

What makes a Selected hotel special?

Selected hotels provide very special stays with excellent service and a unique sense of place.

How do I book AC Hotel Orlando Downtown?

You can view more details and booking information for AC Hotel Orlando Downtown through the Michelin Guide website. Each Michelin Keys hotel offers a unique booking experience tailored to their guests.

AC Hotel Orlando Downtown | Selected in Orlando

Name: AC Hotel Orlando Downtown
Address: Orlando, North America, United States
Rating: 4.5

Expert Review: AC Hotel Orlando Downtown

The AC Hotel Orlando Downtown, a Michelin Key Selected property, offers a modern and sophisticated experience in the heart of Orlando's vibrant downtown. Guests frequently highlight its prime location, sleek design, and attentive service, though some recurring issues like noise and value for money are noted.

1. Overall Rating & Sentiment

The overall sentiment for AC Hotel Orlando Downtown is generally positive, with guests appreciating its modern ambiance and welcoming atmosphere. Review platforms show ratings around 4.0 out of 5 on Marriott, 8.7 out of 10 on Kayak, and 8.7 out of 10 on Booking.com. The MICHELIN Guide gives it a guest score of 15.8 out of 20, indicating a good to very good experience. While many praise its exceptional service, cleanliness, and location, a common thread of criticism pertains to noise levels and perceived value for money.

2. Key Highlights

Guests consistently love the hotel's excellent location in downtown Orlando, placing them within walking distance of major attractions and entertainment. The modern, European-inspired design is a significant draw, offering a stylish and uncluttered environment. A standout feature is the AC Sky Bar, located on the rooftop, which offers craft cocktails, Spanish-inspired small plates, and astonishing 360-degree panoramic views of the city, especially beautiful at sunset. The property also features a fitness center and free Wi-Fi throughout.

3. Room Quality

The 180 guest rooms are described as modern, sleek, and European-inspired, designed to maximize openness and minimize clutter. Guests often commend the cleanliness of the rooms and the comfort of the beds. Rooms are air-conditioned and typically include flat-screen TVs with cable channels, coffee/tea makers, refrigerators, and private bathrooms equipped with rainfall showerheads and complimentary toiletries. Some guests, however, have mentioned limited storage space, which can be a challenge for longer stays.

4. Dining Experience

The hotel features the AC Kitchen restaurant, which offers an Iberian and Mediterranean menu, highlighting the brand's Spanish heritage. A buffet and à la carte breakfast options are available. The AC Sky Bar not only serves craft cocktails but also provides a selection of small shareable Spanish dishes (tapas) and some larger entrees. Additionally, Foxtail Coffee is available on-site. Dining reviews are somewhat mixed; while some guests found the food at the restaurant and Sky Bar to be good, others had negative experiences, citing poor food quality or incorrect drink preparations. Buffet breakfast is available for a surcharge.

5. Service & Staff

Service and staff generally receive high praise, with many guests commending the exceptional service, helpfulness, and friendliness of the team. The front desk and valet staff are particularly often highlighted for positive interactions. However, there are isolated reports of inconsistent service, with some staff members described as abrupt or unprofessional. Instances of issues with valet service, including damage to vehicles or long wait times, have also been reported.

6. Location & Accessibility

The AC Hotel Orlando Downtown boasts an "Excellent Location", situated in the heart of downtown Orlando. It occupies floors 18-25 of the Truist Bank building, offering a true high-rise experience. The hotel is within walking distance of key attractions such as Church Street Station (a 1-minute walk) and the Kia Center (a 5-minute walk). It's also conveniently close to numerous downtown restaurants and bars. For events at Camping World Stadium, Kia Center, or InterCo, a free shuttle is available near the hotel. Orlando International Airport is approximately 12.6 miles away. Public parking is available on-site for a daily fee (around USD 30).

7. Value & Pricing

The hotel's pricing often places it above the average hotel rate in Orlando, with rooms typically ranging from $141 to over $300 per night. While many guests feel the modern design, prime location, and amenities justify the cost, a significant number of reviews indicate that some guests felt the hotel was overpriced for the value received. Marriott's own average customer rating for "Value for the Money" is 3.9 out of 5.

8. Common Complaints

The most frequent and significant complaint revolves around noise levels, particularly from traffic on I-4, which is located directly outside the hotel. Guests have reported difficulty sleeping due to the constant roar of traffic, suggesting that windows or the building itself may lack sufficient soundproofing. Other recurring issues include occasional problems with Wi-Fi connectivity and slow elevators, especially after events. Some guests have experienced inconsistent dining quality and issues with amenities like coffee supplies or towel replenishment. There are also instances of guests feeling the hotel is overpriced for the value offered.