Abano Grand Hotel

Abano Grand Hotel: A Luxurious Thermal Retreat in Abano Terme

The Abano Grand Hotel in Abano Terme, Italy, a Michelin Key Selected property, consistently earns high praise for its opulent setting, extensive thermal spa facilities, and exceptional service. Guests frequently describe it as a "truly GRAND" hotel, offering a serene and luxurious escape.

1. Overall Rating & Sentiment

The general consensus for Abano Grand Hotel is overwhelmingly positive, with an impressive overall rating of 9.50/10 based on numerous customer ratings. The Michelin Guide's expert review gives it an outstanding 19.7/20 for overall experience, highlighting its traditional strengths as a classic grand hotel. It is often described as a "luxurious oasis" and receives high marks for quality of accommodation (9.6/10), food (9.6/10), and staff work (9.5/10).

2. Key Highlights

Guests consistently laud the hotel's comprehensive spa facilities, which include three indoor and outdoor thermal pools with varying temperatures, open until late in the evening. The high quality of thermal treatments, such as fango therapy, massages, and anti-aging programs, is a significant draw. The hotel boasts a large, quiet park area that contributes to its tranquil atmosphere, and its classic, elegant, and Baroque-inspired design with marble and antique furnishings is frequently admired. The service provided by the multilingual and attentive staff is also a standout feature.

3. Room Quality

The 189 rooms and suites are described as luxurious, spacious, impeccably clean, and classically designed. Many rooms feature balconies with "heavenly" park or city views. Interiors are adorned with marble, parquet floors, and antique furnishings, creating an elegant ambiance. Amenities include minibars, safes, flat-screen TVs with digital channels, and marble bathrooms equipped with separate bathtubs, showers, bathrobes, slippers, and bidets. Complimentary Wi-Fi is available throughout the rooms and hotel. Deluxe rooms and junior suites are particularly noted for their spaciousness, some up to 60 square meters.

4. Dining Experience

Abano Grand Hotel features three on-site restaurants, including a sophisticated fine dining room and a more casual poolside eatery, along with a terrace bar ideal for aperitifs. Breakfast is consistently well-received, described as delicious and offering a wide selection of items like porridge, sausages, eggs, salads, cold cuts, muesli, and fruit. The quality of food in the restaurants is often praised as "beyond praise" and "wonderful". Options for half-board and full-board are available, with a special supplement for the new restaurant for guests on these plans.

5. Service & Staff

The service at Abano Grand Hotel is a major highlight, frequently described as "amazing," "excellent," "professional," "attentive," and "friendly". Guests appreciate the multilingual staff, with specific mentions of helpful Russian-speaking managers and a professional tour desk staff available to book excursions. The medical and spa staff also receive high commendations for their expertise and care, with special thanks to physiotherapists and doctors for well-designed treatment programs.

6. Location & Accessibility

The hotel enjoys a prime location in Abano Terme, situated at the end of the main street in a traffic-free area, offering a quiet and comfortable environment. Its central position allows for easy exploration of the charming town, known for its thermal baths. The hotel is surrounded by large green gardens, contributing to its serene ambiance. For transport, it's approximately a 44-minute drive from Marco Polo Airport (VCE), and airport and train station shuttle services are available for a fee. Bus stops are conveniently located next to the hotel. The property is also wheelchair accessible, with features such as accessible paths to elevators, registration desks, and pools.

7. Value & Pricing

While some guests note that the hotel caters to "wealthy clients" and express concerns about the overall value for money, particularly regarding additional services after a bed-and-breakfast booking, others find it to offer "exceptional value" and "affordable luxury" for a 5-star experience. Room rates can vary, with prices for standard, deluxe, and double rooms on KAYAK recently ranging from approximately $210 to $231 per night. Agoda indicates a typical room rate of around €274.09 (approximately $296 USD) in the past month. Wellness retreats, including accommodation and thermal treatments, can start from around $605 for a 3-night stay with breakfast.

8. Common Complaints

While overwhelmingly positive, some recurring criticisms include:

• Dining Cost & Options: A few guests found dinner to be expensive or "sub par" in the a la carte dining room. There were also mentions of fixed-price menus with limited choices and an enforced dress code at the outdoor restaurant.
• In-Room Amenities: Some reviews pointed out the absence of coffee and tea-making facilities in the rooms.
• Spa Communication: One guest experienced communication issues between the spa doctor, receptionists, and treatment personnel.
• Children Presence: Despite the hotel's declared "adults-only" policy, children were occasionally present, though they reportedly did not cause disturbance.
• Updates Needed: A few guests felt certain areas of the hotel might benefit from updates.
• Pricing of Services: Some felt that the prices for services beyond the initial room booking were quite high.

Sources

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6. spadreams.com
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17. booking.com