W Hoboken
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Hotel Details
Location
225 River St, Hoboken, NJ 07030, USA
United States, North America
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Expert Review: W Hoboken
The W Hoboken, a distinguished Michelin Key Selected property, consistently earns high marks for its prime waterfront location, stunning Manhattan skyline views, and a blend of stylish design with attentive service. It serves as a luxurious urban oasis, offering guests a sophisticated experience with easy access to both Hoboken's vibrant scene and New York City.
1. Overall Rating & Sentiment
The general consensus for W Hoboken is overwhelmingly positive, with average ratings typically ranging from 8.3 to 9.0 out of 10 across various booking platforms. On Marriott's own platform, the overall average rating is 4.1 out of 5 stars. Guests frequently describe their stays as "exceptional" and "luxurious," appreciating the hotel's ability to blend high-end amenities with a comfortable atmosphere. The Michelin Key selection further underscores its recognition for providing "outstanding stays" based on criteria like architectural design, service quality, and overall character.
2. Key Highlights
Guests consistently laud the W Hoboken for several standout features:
- Location & Views: Its waterfront position offers "breathtaking views of the Manhattan skyline and Hudson River" from many rooms and public areas.
- Design & Ambiance: The hotel boasts a sleek, contemporary, and stylish setting, with a recent reimagining of spaces inspired by Hoboken's heritage. The "Living Room" (lobby lounge) is often highlighted for its inviting atmosphere.
- Service Excellence: The staff is frequently praised for being professional, friendly, helpful, and attentive.
- Amenities: A state-of-the-art fitness center, a full-service spa, and diverse dining options are key attractions.
3. Room Quality
The W Hoboken features 223 guestrooms, including 23 suites, many of which offer impressive views of the NYC skyline. Rooms are designed with pleasing shades of taupe and cobalt and are equipped with signature W beds featuring pillow-top mattresses, 350-thread-count sheets, and goose down comforters. In-room amenities include 50-inch TVs, coffee machines, Bluetooth clock radios, USB ports, bathrobes, and designer bath amenities (Davines brand). Select rooms and suites also include balconies. While generally comfortable and functional with separate showers and tubs in some bathrooms, a few guests have noted that the furnishings and common areas are showing some age and could benefit from refreshes.
4. Dining Experience
The hotel's main on-site restaurant, Halifax, offers regional American cuisine for breakfast, lunch, and dinner daily. Halifax is well-regarded for its elegant menu, food quality, and its stylish dining room that provides sweeping views of the Manhattan skyline. Popular dishes include Smoked Amish Chicken, Pan-Seared Salmon, Lamb Cavatelli, and Lobster Saffron Rigatoni. The hotel also features The Living Room, a casual cocktail bar just off the lobby, which offers light snacks. Guests can also enjoy 24-hour personalized room service.
5. Service & Staff
The service at W Hoboken is consistently a highlight for many guests. Reviews frequently describe the staff as "top notch," "professional," "attentive," and "accommodating". Guests have shared experiences of staff being "warm and friendly" and "dedicated to providing top-notch service," often going "above and beyond" to fulfill requests. However, there have been isolated reports of front desk staff appearing apathetic and lacking the expected warmth and acknowledgment, particularly for loyalty members.
6. Location & Accessibility
The W Hoboken boasts an "ideal" and "prime location" on the waterfront in Hoboken, New Jersey. It offers unparalleled "breathtaking views of the Manhattan skyline" across the Hudson River. The hotel is conveniently located "steps from the PATH Rail Station" and the NY Waterway Ferry, providing "easy access to Manhattan in a matter of minutes". The immediate neighborhood offers a vibrant scene with numerous dining, shopping, and entertainment options, including Sinatra Park. Valet parking is available, though some guests have noted it can be slow or inconsistent. The hotel is about a 35-minute drive from Newark Liberty International Airport, depending on traffic.
7. Value & Pricing
Room prices at W Hoboken can vary, with recent average nightly rates ranging from around $242 to $463. While some guests find the pricing to be on the higher side, many consider it a "fair for the value" given the luxurious experience, modern amenities, and coveted location. Agoda specifically highlights W Hoboken as offering "exceptional value for money" compared to the average hotel price in Hoboken. Rates can be more favorable in certain months, with January often being the cheapest.
8. Common Complaints
Despite the generally positive feedback, some recurring issues have been noted by guests:
- Noise Levels: Complaints occasionally arise regarding noise from events, especially weddings, and general hallway noise, which can impact sleep quality.
- Room Condition: While rooms are well-designed, some guests have mentioned that the furnishings and overall aesthetic of the rooms and common areas are "showing their age" and could benefit from updates.
- Valet Parking: The valet parking service, while available, has been criticized by some guests for being slow or inefficient.
- Service Inconsistencies: Although overall service is highly rated, isolated instances of less-than-stellar front desk service have been reported.
- W Hotel Sign Brightness: In a notable instance, the bright red "W" sign on the hotel's exterior facing Manhattan drew a complaint from a celebrity for being "blazingly bright," though the hotel subsequently addressed this by dimming the lights.
Sources
Points to Consider
- •Despite the generally positive feedback, some recurring issues have been noted by guests:
- •Noise Levels:** Complaints occasionally arise regarding noise from events, especially weddings, and general hallway noise, which can impact sleep quality.
