Trou aux Biches Beachcomber Golf Resort & Spa

Trou aux Biches Beachcomber Golf Resort & Spa, a Michelin Key Selected property, is widely regarded as a luxurious and romantic escape nestled on one of Mauritius' most stunning beaches. The resort is celebrated for its lush tropical gardens, extensive facilities, and attentive service, though some minor areas for improvement have been noted by guests.

1. Overall Rating & Sentiment

The general sentiment for Trou aux Biches Beachcomber is overwhelmingly positive, with many guests describing their stays as "exceptional" and "absolutely perfect". It is often praised for being a well-maintained resort that offers a true luxury experience. The property is renowned as one of the most romantic hotels on the island, boasting beautiful beaches and spectacular sunsets.

2. Key Highlights

Guests consistently highlight several standout features of the resort:

• Service: The staff is frequently described as "super friendly," "hospitable," and "attentive," often going above and beyond expectations. The personalized check-in process is also a notable positive.
• Location: The resort is situated on an idyllic stretch of white sandy beach with calm, turquoise waters, making it ideal for swimming and relaxation. Its proximity to Grand Baie offers easy access to shops and restaurants.
• Design: The property's aesthetic is celebrated for its stunning grounds, featuring emerald ponds, meticulously manicured lawns, and a "village-resort feel" with charming thatched villas amidst palm groves.
• Amenities: Trou aux Biches boasts an impressive array of amenities, including six diverse restaurants, numerous swimming pools (some semi-private for suites, others private for villas), and an extensive spa with 20 cabins offering various treatments. The complimentary kids and teens clubs are a major draw for families. Guests also enjoy a wide range of free water sports, such as water-skiing, sailing, glass-bottom boat tours, and snorkeling, along with floodlit tennis courts and a gym. Golf enthusiasts appreciate preferential access to the nearby Mont Choisy Golf Course. The resort is also noted for its eco-friendly initiatives.

3. Room Quality

The accommodations at Trou aux Biches are exclusively suites and villas, generally described as sleek, contemporary, modern, and clean. Guests appreciate the spaciousness and comfortable beds. Rooms typically include super king-sized beds, large deep baths, waffle robes, mini-bars, flat-screen TVs, and furnished balconies or terraces. A distinctive feature in many accommodations is the outdoor shower. Some beachfront suites come with private plunge pools, while the larger two and three-bedroom villas offer private pools, outdoor living areas, barbecue grills, and fully equipped kitchens, catering well to families. However, some recent reviews have mentioned that certain rooms appear "a bit dated" with heavy brown furniture and lack modern conveniences like USB charging points.

4. Dining Experience

The resort offers a rich culinary journey with six restaurants providing Italian, Thai, Indian, local Mauritian seafood, and international buffet options. L'Oasis, the main buffet restaurant, offers a variety of international and local dishes, and is a popular spot for breakfast with ocean views. Mahiya, the Indian restaurant, receives high praise, particularly for its cheese naan. La Caravelle is lauded for its upscale Mauritian cuisine using fresh, local ingredients, ideal for a romantic dinner. While the breakfast buffet is generally well-received, some guests have found it to be crowded, noisy, and with limited variety, at times feeling like a "mass kitchen operation". Certain à la carte restaurants have been noted as overpriced, and securing reservations can sometimes be challenging. An evening dress code of "casual smart" is typically in effect, prohibiting shorts and sportswear.

5. Service & Staff

The service at Trou aux Biches is a consistent highlight, with staff members frequently described as "super friendly," "hospitable," and "eager to please". Many guests report that staff go "extra beyond the all inclusive" and contribute significantly to an "absolutely perfect" stay. The personalized check-in is also a positive aspect of the guest experience. Despite the generally high praise, some guests have reported less satisfactory experiences, citing instances of rude reception staff, long queues, and unhelpfulness. There have also been comments regarding slightly slower service at the pool bar.

6. Location & Accessibility

Trou aux Biches Beachcomber Golf Resort & Spa enjoys a prime location on the northwest coast of Mauritius, celebrated for its exquisite white sandy beach and tranquil, turquoise lagoon. The resort is conveniently situated near Grand Baie, a lively area offering a selection of shops and restaurants. Additionally, pharmacies, cafes, and markets are within walking distance of the hotel, adding to its appeal for those wishing to explore the local area. The resort is approximately a 1 hour and 15 minute drive from Sir Seewoosagur Ramgoolam International Airport (MRU). Given the sprawling nature of the property, golf buggies are available for transport, though guests have occasionally experienced wait times, which can be a concern for elderly visitors.

7. Value & Pricing

As a Michelin Key Selected property and a recognized luxury resort, Trou aux Biches Beachcomber is positioned at a higher price point. The all-suite and villa accommodations reflect this upscale offering. The resort frequently provides special offers, such as 30% off accommodation for long stays and honeymoons. While various meal plans like Bed & Breakfast, Half Board, and an Escape Package are available, some guests have found the prices at the on-site restaurants to be "extremely expensive". A notable family-friendly aspect is that children between the ages of 6 and 17 may stay free of charge in certain circumstances.

8. Common Complaints

While largely positive, recurring criticisms include:

• Room Condition: Some rooms have been described as dated, with heavy brown furniture and a lack of modern amenities like USB charging points.
• Connectivity & Comfort: Guests have reported slow Wi-Fi and occasional electricity cuts. Noise from gardening and blowers can also disrupt relaxation.
• Hotel Systems: The towel card system is often cited as an inconvenience not befitting a 5-star resort.
• Dining Issues: The buffet areas can feel crowded and noisy, sometimes resembling "mass kitchen operations" with limited variety, and popular seafood dishes may run out quickly without being refilled.
• Pest Control: Mosquitoes can be an issue, necessitating the use of insect repellent.
• Service Inconsistencies: While staff are generally praised, some guests have experienced rude reception staff, long queues, and slow service at the pool bar.
• Accessibility within Resort: The large size of the property means reliance on golf buggies, which can sometimes lead to frustrating waits, particularly for guests with mobility challenges.
• Spa Access: Some guests expressed disappointment that the use of spa facilities is not free without booking a treatment.
• Renovations: It's important to note that the hotel will undergo restoration and reconstruction works from May 15 to October 15, 2026, due to coastal erosion, which may cause some inconvenience.

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