The Tsitouras Collection

The Tsitouras Collection, a Michelin Key Selected property in Santorini, Greece, consistently receives glowing reviews for its unique blend of luxury, history, and unparalleled hospitality. Housed in an 18th-century mansion, this boutique hotel offers an intimate and art-filled retreat with breathtaking caldera views.

1. Overall Rating & Sentiment

The overall sentiment for The Tsitouras Collection is overwhelmingly positive, often described as "exceptional," "unforgettable," and "beyond compare." Guests consistently highlight a sense of being treated like family, praising the personalized service and the unique atmosphere. It stands out as a luxurious, polished, and intimate boutique hotel offering a private retreat experience.

2. Key Highlights

Guests are particularly captivated by several key aspects of The Tsitouras Collection:

• Breathtaking Caldera Views: The stunning infinity pool and Maria Callas Terrace offer panoramic views of the caldera, volcanoes, and surrounding islands, especially during sunset.
• Personalized, Thoughtful Service: The attentive and hands-on service, often described as making guests "feel like part of the family," is a recurring highlight.
• Unique Design & Art Collection: The hotel, a converted 18th-century sea captain's mansion, is adorned with museum-quality art, antiques, and personal collections from its founder, Dimitris Tsitouras, providing a distinct and sophisticated aesthetic.
• Exclusive & Intimate Atmosphere: With only five individually designed suites and one villa, the property offers a private, luxurious, and quiet environment.

3. Room Quality

The rooms at The Tsitouras Collection are "absolutely exquisite," each hand-sculpted from the cliffside and individually themed around a different facet of Greek history or culture. Expect sophisticated décor, stellar views, and luxurious comfort.

• Design & Art: Suites like "The House of Nureyev" or "The House of Porcelain" feature impressive antique treasures, original sketches, and unique collections, offering a stark contrast to minimalist contemporary hotels. Architectural features such as domes, vaults, interior windows, and skylights are characteristic of Santorinian design.
• Comfort & Amenities: All accommodations are equipped with flat-screen TVs, DVD players, air conditioning, and refrigerators. Bathrooms are typically in Greek white marble and fully equipped with hairdryers, bathrobes, and slippers. The House of Nureyev is particularly noted for couples, featuring its own private, caldera-view balcony. The TC Private Villa boasts a full kitchen and its own private infinity pool.

4. Dining Experience

While not a full-service restaurant in the traditional sense, The Tsitouras Collection offers a highly personalized dining experience:

• Complimentary À la Carte Breakfast: A free à la carte breakfast is served every morning without time limitations, allowing guests to enjoy it at their leisure.
• Evening Cocktails: Guests are offered a complimentary cocktail in the evening, which they can enjoy by the swimming pool while admiring the spectacular sunset views.
• Private Dining: Private dining arrangements are possible, with guests often enjoying dinners on the terrace, described as "spectacular".

5. Service & Staff

The service and staff at The Tsitouras Collection consistently receive top marks, with "10.0" ratings for staff on booking platforms. Guests frequently praise the team for their exceptional hospitality, attentiveness, and willingness to go above and beyond.

• Personalized Hospitality: Reviewers mention staff members by name (such as George and Eleni) for their kindness, helpfulness, and ability to anticipate needs. Guests feel genuinely welcomed and "truly at home".
• Concierge Services: The skilled concierge team is readily available to make bespoke arrangements for guests, from dinner reservations to activity planning.
• Exceptional & Family-like: Many describe the service as "unparalleled" and "above and beyond even what is expected at 5-star hotels," creating a treasured and intimate experience.

6. Location & Accessibility

The hotel is located in Firostefani, a quiet neighborhood that offers breathtaking views and excellent accessibility.

• Caldera-Edge Location: Perched on a thousand-foot cliff, the hotel provides spectacular views over the caldera, volcanoes, Thirassia, Aspronisi islands, and Akrotiri.
• Proximity to Attractions: It's a short, pleasant walk to the romantic village of Imerovigli and the bustling capital, Fira (approximately 700 yards).
• Transport: The Tsitouras Collection includes round-trip airport or ferry port transportation with all bookings. Free parking is available nearby, and the hotel is easily reachable by bus or taxi from the main road connecting Fira and Oia.

7. Value & Pricing

The Tsitouras Collection is a luxury property, and its pricing reflects the exclusivity, personalized service, and unique experience it offers. While specific rates vary by season and suite, published rates for 2 persons can range from around 495.00 EUR for the House of Sea to 830.00 EUR for the House of Winds or House of Portraits, and 695.00 EUR for the House of Nureyev or House of Porcelain.

These rates typically include taxes, round-trip transportation to and from the airport/port, à la carte breakfast, a complimentary wet bar in the room, and sunset drinks on the terrace. Guests generally consider the experience to be "worth the cost," given the unparalleled service, stunning location, and unique artistic ambiance, making it a valuable choice for discerning travelers seeking a truly special stay in Santorini.

8. Common Complaints

Finding recurring complaints for The Tsitouras Collection is challenging, as guest feedback is overwhelmingly positive. However, minor points to consider, inherent to many caldera properties or luxury boutique hotels, include:

• No On-site Spa or Gym: While the hotel does not have a dedicated spa or fitness center, it offers a full menu of massage, wellness therapies, hair, and nail treatments that can be arranged in-room or on guests' terraces. Personal trainers or gym passes can also be arranged upon request.
• Steps: As a caldera hotel, there are steps, though reports suggest fewer than at many other properties in the area. There is no elevator, which could be a consideration for guests with significant mobility challenges.
• Seasonal Operation: The hotel is open seasonally, typically from early April through October.

Sources

1. santorinidave.com
2. thesmallhotels.com
3. tsitouras.com
4. michelin.com
5. hotique.com
6. michelin.com
7. booking.com
8. tsitouras.com
9. michelin.com