The Springs Motel

The Springs Motel in New Ashford, United States, a Michelin Key Selected property, is widely praised for its charming retro aesthetic, exceptional service, and tranquil setting. Guests consistently highlight its unique character and comfortable accommodations, making it a highly recommended choice for travelers seeking a distinctive stay in the Berkshires.

1. Overall Rating & Sentiment

The general consensus for The Springs Motel is overwhelmingly positive. It holds strong ratings across various platforms, including a 9.6 for staff and 9.4 for comfort on Booking.com, and a perfect 10.0 for staff performance on Agoda.com. Expedia rates it as "Very good" at 8/10, with guests loving the helpful staff. Agoda.com gives an impressive overall rating of 8.3, with exceptional scores for value (9.0) and facilities (9.0). The motel's selection by the Michelin Key further underscores its quality and appeal. Guests frequently describe it with terms like "A+ stay," "cozy and cute," and "fantastic ambiance."

2. Key Highlights

Guests particularly love the motel's unique design and "vintage touches" or "retro style," which creates a memorable atmosphere. The "cute remake of an old motel" has been nicely renovated and is described as "cool and clean". Key amenities that receive high praise include the seasonal outdoor swimming pool, often described as "great" and "iconic," as well as the inviting outdoor fire pits and lush garden. The property offers relaxing spaces like a terrace, a lounge, and a bar. The personalized and attentive service from the staff is also a significant highlight.

3. Room Quality

The rooms at The Springs Motel are consistently described as comfortable, clean, and featuring thoughtful design elements. Guests appreciate the "incredibly comfortable bed, quality sheets and towels". Accommodations include private bathrooms, air-conditioning, refrigerators, and free toiletries. Many rooms offer mountain or pool views, and some come with balconies. The design incorporates "retro tiled bathrooms with tub and shower," contributing to the motel's distinct charm. Room types range from Double and Deluxe King rooms to King Suites with balconies, and larger options like Retro Chalets, Duplex Apartments, and Apartments, some featuring kitchenettes.

4. Dining Experience

While The Springs Motel does not feature a full-service restaurant for all meals, it offers a "perfect continental breakfast with yogurt and fresh fruit available". For other dining needs, the motel provides barbecue facilities and an outdoor dining area, allowing guests to enjoy meals al fresco. There is also a bar and a lounge area for drinks. Some rooms are equipped with tea and coffee making facilities and fridges for added convenience.

5. Service & Staff

The service and staff at The Springs Motel are consistently highlighted as a major strength, often receiving perfect or near-perfect ratings. Guests frequently commend the staff for being "helpful, talkative," "friendly," and "accommodating". Many reviews specifically mention the owner (Chris) for being "incredibly kind and helpful" and even making fires for guests. The attentive hospitality contributes significantly to the positive guest experience.

6. Location & Accessibility

Located in New Ashford, The Springs Motel offers a serene and quiet retreat while remaining accessible to popular attractions in the Berkshires. It's conveniently situated "close to Williamstown/North Adams but not directly in it". Nearby attractions include Mount Greylock State Reservation (minutes away, 2.9 miles), Jiminy Peak (5 miles), Cranwell Spa & Golf Club (19 miles), Tanglewood Musical Center (19 miles), Norman Rockwell Museum (24 miles), and Bennington Battle Monument (24 miles). Albany International Airport is approximately 39-41 miles away. The motel provides free on-site private parking, making it convenient for guests traveling by car.

7. Value & Pricing

Guests consistently rate The Springs Motel as providing excellent value for money. Comments include "good value for the price" and "Best bang for your Buck". While specific pricing can vary, rooms have been observed starting from around $229. The combination of unique design, comfortable amenities, and high-quality service at a reasonable rate makes it a highly regarded choice for budget-conscious travelers without compromising quality.

8. Common Complaints

While guest feedback is largely positive, a few minor issues have been noted. One review from 2024 mentioned a "musty odor" in the lobby, which the staff attempted to address, and suggested it might be due to the age of the building. The same review also indicated that the bar was advertised but not yet open, and a "mini bar" trailer was in disrepair. Additionally, the seasonal outdoor pool is unheated, which meant it was quite cold during one guest's stay. Some older reviews also noted issues with a back door and deck in certain rooms. However, the new owner has expressed commitment to addressing guest feedback, focusing on improvements, increasing staff presence, and planning renovations for an unoccupied building to expand capacity.

Sources

1. booking.com
2. agoda.com
3. hotels.com
4. michelin.com
5. booking.com
6. google.com.ng
7. massachusetts-top-hotels.com
8. priceline.com
9. springsmotel.co
10. expedia.com
11. youtube.com
12. iberkshires.com