The Springs Motel
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Hotel Details
Location
The Springs Motel · New Ashford, United States
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Expert Review: The Springs Motel
The Springs Motel in New Ashford, United States, a Michelin Key Selected property, is widely praised for its charming retro aesthetic, exceptional service, and tranquil setting. Guests consistently highlight its unique character and comfortable accommodations, making it a highly recommended choice for travelers seeking a distinctive stay in the Berkshires.
1. Overall Rating & Sentiment
The general consensus for The Springs Motel is overwhelmingly positive. It holds strong ratings across various platforms, including a 9.6 for staff and 9.4 for comfort on Booking.com, and a perfect 10.0 for staff performance on Agoda.com. Expedia rates it as "Very good" at 8/10, with guests loving the helpful staff. Agoda.com gives an impressive overall rating of 8.3, with exceptional scores for value (9.0) and facilities (9.0). The motel's selection by the Michelin Key further underscores its quality and appeal. Guests frequently describe it with terms like "A+ stay," "cozy and cute," and "fantastic ambiance."
2. Key Highlights
Guests particularly love the motel's unique design and "vintage touches" or "retro style," which creates a memorable atmosphere. The "cute remake of an old motel" has been nicely renovated and is described as "cool and clean". Key amenities that receive high praise include the seasonal outdoor swimming pool, often described as "great" and "iconic," as well as the inviting outdoor fire pits and lush garden. The property offers relaxing spaces like a terrace, a lounge, and a bar. The personalized and attentive service from the staff is also a significant highlight.
3. Room Quality
The rooms at The Springs Motel are consistently described as comfortable, clean, and featuring thoughtful design elements. Guests appreciate the "incredibly comfortable bed, quality sheets and towels". Accommodations include private bathrooms, air-conditioning, refrigerators, and free toiletries. Many rooms offer mountain or pool views, and some come with balconies. The design incorporates "retro tiled bathrooms with tub and shower," contributing to the motel's distinct charm. Room types range from Double and Deluxe King rooms to King Suites with balconies, and larger options like Retro Chalets, Duplex Apartments, and Apartments, some featuring kitchenettes.
4. Dining Experience
While The Springs Motel does not feature a full-service restaurant for all meals, it offers a "perfect continental breakfast with yogurt and fresh fruit available". For other dining needs, the motel provides barbecue facilities and an outdoor dining area, allowing guests to enjoy meals al fresco. There is also a bar and a lounge area for drinks. Some rooms are equipped with tea and coffee making facilities and fridges for added convenience.
5. Service & Staff
The service and staff at The Springs Motel are consistently highlighted as a major strength, often receiving perfect or near-perfect ratings. Guests frequently commend the staff for being "helpful, talkative," "friendly," and "accommodating". Many reviews specifically mention the owner (Chris) for being "incredibly kind and helpful" and even making fires for guests. The attentive hospitality contributes significantly to the positive guest experience.
6. Location & Accessibility
Located in New Ashford, The Springs Motel offers a serene and quiet retreat while remaining accessible to popular attractions in the Berkshires. It's conveniently situated "close to Williamstown/North Adams but not directly in it". Nearby attractions include Mount Greylock State Reservation (minutes away, 2.9 miles), Jiminy Peak (5 miles), Cranwell Spa & Golf Club (19 miles), Tanglewood Musical Center (19 miles), Norman Rockwell Museum (24 miles), and Bennington Battle Monument (24 miles). Albany International Airport is approximately 39-41 miles away. The motel provides free on-site private parking, making it convenient for guests traveling by car.
7. Value & Pricing
Guests consistently rate The Springs Motel as providing excellent value for money. Comments include "good value for the price" and "Best bang for your Buck". While specific pricing can vary, rooms have been observed starting from around $229. The combination of unique design, comfortable amenities, and high-quality service at a reasonable rate makes it a highly regarded choice for budget-conscious travelers without compromising quality.
8. Common Complaints
While guest feedback is largely positive, a few minor issues have been noted. One review from 2024 mentioned a "musty odor" in the lobby, which the staff attempted to address, and suggested it might be due to the age of the building. The same review also indicated that the bar was advertised but not yet open, and a "mini bar" trailer was in disrepair. Additionally, the seasonal outdoor pool is unheated, which meant it was quite cold during one guest's stay. Some older reviews also noted issues with a back door and deck in certain rooms. However, the new owner has expressed commitment to addressing guest feedback, focusing on improvements, increasing staff presence, and planning renovations for an unoccupied building to expand capacity.
Sources
Google Reviews
165 reviews
Recent Guest Reviews
Meenu Bhanot
We stayed one night at this motel during a weekend trip to the Berkshires, and overall it was a mixed experience. First, the customer service was excellent. The front desk AI assistant, Alfred, was incredibly responsive and helpful throughout our stay. Every question we had was answered quickly, and it definitely made check-in and communication seamless. We also appreciated the little Valentine’...
River Armstrong
Truly top tier customer service! Brian was very helpful during our the insane cold snap and storm this weekend. He and his team ensured we were kept warm and walkways safe. Even in the winter this place retains its charm. Location is great! Between Pittsfield and North Adams for perfect access to both locations. Can’t wait to come back in the summer to enjoy even more of the amenities!
Response from the owner
Thank you so much for the truly kind words and for braving that crazy cold snap with us! It has been a very cold stretch we are definitely getting a real winter this year. We are really glad our team...
Jeri Solomon
Last weekend I did a roadtrip with a friend out to the Berkshires to celebrate another friends birthday. Many of the bday party guest were staying at the Springs. When we arrived there were a few dozen guests having a pot luck dinner on the lawn before the party (at a separate location) Contactless check-in to the room was easy. The room is well appointed and the bed was very comfortable. I love t...
Response from the owner
Thank you so much for choosing us for your Berkshires road trip and birthday celebration, and for sharing such a thoughtful review! We really believe The Springs is made for groups, as you could see w...
Vince
Stayed there 1/30/26 to go snowmobiling and it was great. Access to trail 90 is right in the back of their property with truck/trailer parking. Brian the owner is a great host, very accommodating. Cool lobby with a nice fireplace to hang out. No restaurant on site but the old forge is only 8 minutes away.
Ellie Kay
We stayed at The Springs 9/19 - 9/21. It was a family reunion, so there was a large group of relatives there. Some had cabins, some had motel rooms. All were beautifully renovated, clean, and roomy. The beds were very comfortable! The staff were extremely accommodating. Chris P, in particular, went out of his way to make sure we were all enjoying our visit. The outside area is set up nicely for g...
Response from the owner
Thank you so much for choosing The Springs for your family reunion and for sharing such a kind review! We’re thrilled to hear you enjoyed the cabins, rooms, and outdoor spaces for group time together,...
Patty Mead
Fantastic time at the hotel. Perfect for family gatherings. We stayed in Cabin 2 and loved it. Fun, retro charm, comfy beds, and beautiful porch with great view of the mountains. We were able to have a warm campfire too. The Berkshires is so great and this is close enough to all the great places and things to do--especially the ski areas. We'll definitely be back!
Response from the owner
Thank you so much for this wonderful review and for choosing The Springs for your family gathering! We’re thrilled to hear you loved Cabin 2, the comfy beds, the retro charm, and that you were able to...
