The Alex Hotel

The Alex Hotel in Freiburg im Breisgau, a Michelin Key Selected property, consistently receives high praise for its modern design, prime location, and exceptional service. It's a privately run boutique hotel offering a blend of contemporary comfort and personalized hospitality, making it a popular choice for both business and leisure travelers.

1. Overall Rating & Sentiment

The Alex Hotel generally receives "Very Good" to "Exceptional" ratings from guests, with an average score of 8.5 on Booking.com and 8.6 on Agoda. Reviewers frequently highlight a positive and comfortable stay, praising its clean, modern environment and friendly atmosphere.

2. Key Highlights

Guests consistently commend the hotel's excellent location, situated close to the train station and the historic Old Town, yet maintaining a quiet ambiance. The modern and clean design of the hotel, along with the friendly and helpful staff, are also frequently cited as key highlights. The comfortable beds and good breakfast options further contribute to positive experiences.

3. Room Quality

The Alex Hotel offers 39 non-smoking rooms, thoughtfully designed to be both comfortable and convenient. Rooms feature individually controlled air conditioning, flat-screen TVs with satellite channels, and complimentary Wi-Fi. Guests can expect comfortable box-spring beds with high-quality linen and real wood parquet flooring. Bathrooms are equipped with refreshing rain showers, hairdryers, and exclusive C.O. Bigelow body care products. Available room types include Small Double (15 sqm), Standard Double (16-17 sqm), Superior Double (19-20 sqm), and Twin Rooms (22-23 sqm). Some rooms also include a refrigerator.

4. Dining Experience

A highly-rated buffet breakfast is available daily from 7:00 AM to 11:00 AM for an additional fee (approximately EUR 15 for adults, EUR 6 for children). Guests appreciate the fresh and local options offered. The hotel also features Winery29, a stylish bar perfect for a glass of regional wine, and a lounge area with a cozy fireplace for relaxation. While the hotel does not have a full-service restaurant for lunch or dinner, it cooperates with various local eateries, and staff are happy to provide recommendations.

5. Service & Staff

The staff at The Alex Hotel consistently receive exceptional ratings for their hospitality, with a score of 9.3 for staff performance on Booking.com and 9.8 on Agoda. Guests frequently describe the team as friendly, helpful, attentive, and knowledgeable about the local area. The 24-hour front desk ensures guests' needs are met at any time.

6. Location & Accessibility

The Alex Hotel boasts an excellent, central yet quiet location in Freiburg im Breisgau. It is just a 5-minute walk from the Freiburg Main Station (Hauptbahnhof), making it highly convenient for train travelers. The picturesque Old Town is also easily accessible, an 8 to 10-minute walk away, allowing guests to explore popular attractions like the Bertoldsbrunnen Monument and the Museum of City History. Several bus stops are located nearby, providing easy access to different parts of the city. For those arriving by car, the hotel offers limited on-site parking spaces (for a fee), with reservations recommended, and public parking is available nearby. EuroAirport Basel-Mulhouse-Freiburg is approximately 80 km away, with direct train connections to Freiburg Hauptbahnhof.

7. Value & Pricing

Guests generally rate The Alex Hotel as having good value for money, with scores of 7.8 on Booking.com and 8.9 on Agoda. Room prices can vary depending on dates and room type, but typical rates found range from approximately €85 to €213 per night.

8. Common Complaints

While overall reviews are highly positive, some guests have noted that certain room types, particularly the "Small Double Room," can be quite compact. A few reviews also mentioned the absence of an in-room coffee maker and the separate charge for breakfast, suggesting these might be expected inclusions for the price point. Additionally, while parking is available, it is limited and comes with a fee, which some guests find less convenient.

Sources

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