Swissôtel Kursaal Bern
Selected
Check Availability & Prices
Find the best rates for Swissôtel Kursaal Bern.
Check Availability on Booking.comView the official listing on the MICHELIN Guide.
Hotel Details
Location
Swissôtel Kursaal Bern · Bern, Switzerland
Map results are provided by Google and may not reflect the complete list of Michelin Key hotels. Refer to the full listing above for the official selection.
Explore More Hotels
Key Highlights
- ✓Service & Staff: Described as excellent, friendly, helpful, polite, and professional, often going above and beyond to enhance guest stays.
- ✓Location: Its central position provides stunning views of the medieval Old Town and the Alps, with easy access to major attractions and public transport.
Expert Review: Swissôtel Kursaal Bern
Swissôtel Kursaal Bern: A Michelin Key Selected Blend of Modern Luxury and Swiss Hospitality
Swissôtel Kursaal Bern, a Michelin Key Selected property, consistently earns high praise for its modern amenities, excellent service, and prime location in the heart of Switzerland's capital. Guests frequently highlight the hotel's stylish design, comfortable rooms, and convenient access to Bern's historic Old Town.
1. Overall Rating & Sentiment
The general consensus for Swissôtel Kursaal Bern is overwhelmingly positive, with an impressive overall rating of 9.0 on Agoda, and "Excellent" or "Wonderful" ratings on Booking.com (ranging from 8.7 to 9.0). Accor, the hotel's parent company, shows a strong "ALL Rating" of 4.7/5 based on numerous reviews. Guests frequently describe their stays as "memorable," "luxurious," and "highly recommended," indicating a strong positive sentiment.
2. Key Highlights
Guests consistently praise several aspects of the hotel:
- Service & Staff: Described as excellent, friendly, helpful, polite, and professional, often going above and beyond to enhance guest stays.
- Location: Its central position provides stunning views of the medieval Old Town and the Alps, with easy access to major attractions and public transport.
- Design & Facilities: The hotel boasts modern, well-kept, and efficient facilities, including chic and contemporary interiors, glass elevators, a vibrant bar, a serene garden lounge with a koi pond, a 24-hour gym, and an in-house casino (free admission for guests).
- Amenities: Complimentary mini-bar drinks, Nespresso machines, and free public transport tickets for Bern are highly appreciated.
3. Room Quality
Swissôtel Kursaal Bern offers 163 to 171 thoughtfully designed rooms across various categories, all renovated in 2020. Rooms are characterized by modern, intelligent design, utilizing natural and sustainable materials, high-quality furnishings, and subtle color palettes. Guests often find them spacious, comfortable, clean, and quiet, with features such as comfortable box spring beds, pillow menus, large working desks, satellite LCD TVs, and walk-in rain showers in the bathrooms. Some Premier and Swiss Advantage rooms also offer small balconies with views of the urban surroundings, hotel garden, Old Town, or even the Alps. The Vitality Suites introduce an innovative wellness concept with custom-made fitness walls and yoga areas.
4. Dining Experience
The hotel provides a diverse culinary experience with two restaurants and various other options. The Giardino Restaurant & Bar offers fine Mediterranean cuisine made with local ingredients, while Restaurant Yù specializes in Asian gourmet specialties, featuring a popular Asian Dream Buffet with over 30 dishes. Breakfast is a highlight for many, with a varied buffet offering continental choices, regional delicacies, and in-house honey. A stylish lounge bar with koi fish pond views and a coffee shop are also available for drinks and relaxation, and room service is provided.
5. Service & Staff
The service at Swissôtel Kursaal Bern consistently receives high marks, with staff being described as exceptional, highly helpful, friendly, polite, courteous, and professional. Guests have reported staff going "above and beyond" for special occasions like anniversaries, including room upgrades and complimentary treats. The multilingual staff, speaking at least nine languages including English and Spanish, ensures a welcoming experience for international guests.
6. Location & Accessibility
The hotel boasts an excellent, central location in Bern, offering convenient access to the city's main attractions. It's just a short walk or a single tram stop away from the UNESCO World Heritage-listed Old Town, which features cobblestone streets, the Zytglogge clock tower, Münster cathedral, and the Federal Palace. A tram stop directly in front of the hotel (Tram no. 9) connects guests to the main train station in about 5 minutes, and all hotel guests receive a complimentary public transport pass for Bern. For those arriving by air, Bern Airport is a 20-minute drive, and Zurich Airport is approximately 1 hour and 15 minutes away by direct train to Bern's main station. The hotel also offers an onsite underground car park with electric vehicle charging stations.
7. Value & Pricing
Swissôtel Kursaal Bern is considered to offer good value for money, with an 8.3 rating for value. While room prices can vary, they typically average around $212 per night, with deals sometimes starting from $160 to $172. Guests appreciate the opulent amenities and impeccable service provided at these price points.
8. Common Complaints
While largely positive, some recurring criticisms include:
- Room Ventilation/Air Conditioning: A few guests have reported poor ventilation or insufficient air conditioning, leading to warm or "echoey" rooms, sometimes requiring a fan request.
- Housekeeping Standards: One review mentioned housekeeping being "tardy" and not meeting a 4.5-star standard.
- Room Views/Natural Light: Some rooms, particularly those on internal corridors, may lack natural light.
- Parking Fees: The daily parking fee of CHF 30 is sometimes noted as being higher compared to similar hotels in other Swiss cities.
Sources
Points to Consider
- •While largely positive, some recurring criticisms include:
- •Room Ventilation/Air Conditioning: A few guests have reported poor ventilation or insufficient air conditioning, leading to warm or "echoey" rooms, sometimes requiring a fan request.
Google Reviews
1,546 reviews
Recent Guest Reviews
Johnny Sunjoto
Hotel well located 5 minutes and 1 tram stop away from old town, tram stop just in front of the hotel. Room size are big enough for my family of 3 with a very comfortable sofa bed. Breakfast quite good and good selection. Restaurant serve delicious western food. Overall we had a pleasant stay at swissotel.
Response from the owner
Dear Johnny Sunjoto,<br><br>Thank you for sharing your positive experience at Swissôtel Kursaal Bern. We are delighted to hear that you enjoyed our convenient location, spacious accommodations, and th...
Riet Schatteman
The receptionist was warm and friendly, and checked us in with swift efficiency. They offered to handle our luggage for us which was lovely. The room was super clean and well-equipped, with a stylish, modern bathroom with rain shower. We had an amazing view of the city, including the parliament (Bundeshaus) and cathedral (Münster). There are multiple restaurants, we had a lovely lunch. I recommend...
Response from the owner
Dear Mr. Schatteman,<br><br>Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are delighted to hear that our receptionist made a positive impression...
Anisha Mohanty
Great location (tram stop right across the hotel) and amazing service. All members of staff were all smiles whenever we saw them - friendly, warm and always willing to help. Breakfast buffet spread is really nice and includes many vegan (and vegetarian!) options as well. Pia checked us in at the reception and her warmth was a breath of fresh air after a long and tiring day - she also helped us wit...
Response from the owner
Dear Mrs Mohanty,<br><br>Thank you for taking the time to share your experiences.<br>We are delighted that you enjoyed your stay with us, and that you found our team to be friendly and attentive. We w...
Alizah Pomery
The hotel was in a great location, very lovely staff and overall a fantastic place to the stay. The room was very comfortable and nicely presented, the restaurant food was excellent although expensive (we expected it to be compared to AUD). I would highly recommend this hotel and would definitely stay again.
Response from the owner
Dear Alizah Pomery,<br><br>Thank you for your positive feedback regarding your recent stay at our hotel.<br>We are delighted that you enjoyed your stay with us.<br>Your recommendation means a lot to u...
lion_doge
We had a pleasant stay here. The front desk was warm and friendly, the room was clean and well equipped. Mini bar was free. The gym was impressive for a hotel gym. Location is perfect due to the bridge to the old town. Hotel is accessible by tram 9A and a short walk thereafter. Do make use of the pillow menu.
Response from the owner
Dear Guest,<br><br>Thank you for taking the time to share your positive experience with us.<br>We are delighted that you enjoyed your stay with us.<br>We look forward to welcoming you back to our hote...
Eman Al-Ghussain
Dont stay anywhere else. If i could give this place a 6 for location i would. Breakfast was fantastic, staff were super friendly and helpful. There is a tram stop just outside the hotel and everything is within walking distance of you. I recommend you splash out on a city room because the views are insanely beautiful, but also it can get a little warm and its nice to open the window a little for ...
Response from the owner
Dear Mr. Al-Ghussain,<br><br>Thank you for your kind words and for taking the time to share your experience with us. We are delighted to hear that you enjoyed our fantastic breakfast and found our sta...
Accor
