SOULSISTERS' Hotel

SOULSISTERS' Hotel in Kaprun, Austria, a Michelin Key-selected property, consistently receives high praise from guests for its unique blend of modern design, exceptional service, and extensive wellness facilities.

1. Overall Rating & Sentiment

The general consensus for SOULSISTERS' Hotel is overwhelmingly positive, with guests frequently describing it as "excellent," "amazing," "perfect," and a "dream." It holds a "Fabulous" rating of 9.0 on Booking.com, with high scores across categories such as cleanliness (9.4), staff (9.2), comfort (9.3), and facilities (9.3). Many guests highly recommend the hotel and express a strong desire to return.

2. Key Highlights

Guests consistently laud several aspects of SOULSISTERS' Hotel:

• Design & Concept: The hotel's modern and stylish design, contrasting with the typical chalet-core aesthetic, is a significant draw. The "design-forward niche" is particularly evident in the public spaces and rooms.
• Spa & Wellness: The 1000m² Hideaway Spa area, featuring indoor and outdoor pools, an adults-only area with a herbal bath, sauna, and jacuzzi, a textile sauna, a panoramic fitness studio, and a yoga room, is a major highlight. In summer, a natural swimming pond is also available. Guests appreciate the relaxation and rejuvenation opportunities.
• Service & Staff: The staff is frequently described as exceptionally friendly, helpful, cheerful, and professional, contributing significantly to a warm and welcoming atmosphere.
• Food Quality: The breakfast buffet and dinner offerings consistently receive excellent feedback for their variety and deliciousness.
• Pet-Friendly: The hotel is noted as being dog-friendly.

3. Room Quality

The rooms and suites at SOULSISTERS' Hotel are described as very spacious, clean, and well-designed, offering a comfortable and relaxing retreat. Key features include:

• Modern & Stylish Design: Rooms exhibit a modern and stylish aesthetic with elements like backlit mirrors, plush textiles, and glam fixtures.
• Balconies & Views: Most rooms come with balconies offering beautiful views, often of the surrounding mountains or Kaprun Castle.
• Comfort: Guests frequently mention comfortable beds (including box spring beds) and spacious layouts.
• Amenities: Rooms typically include a flat-screen TV, private bathroom with walk-in shower and separate WC, tea/coffee maker, electric kettle, designer mini-bar, and free Wi-Fi. Lifestyle suites can also feature separate lounge/bedroom areas and a cozy effect fire.

4. Dining Experience

The dining experience at SOULSISTERS' Hotel is a strong point, with guests consistently praising the quality and variety of food.

• Breakfast Buffet: A balanced and delicious breakfast buffet is included for all guests, offering a wide variety of options, fresh juices, and the possibility to order fresh eggs cooked to preference.
• Half-Board Dinner: For guests on half-board, a 5-course dinner menu is served, and once a week, a "food experience buffet" is offered. The cuisine combines regional ingredients with a modern twist, featuring highlights from national and international high-class cuisine, including vegan and vegetarian options.
• Gourmet Restaurant WHY NOT: An exclusive gourmet dinner menu is available at the "WHY NOT" restaurant on weekends for an extra charge.
• Soulkitchen: The hotel's Soulkitchen restaurant serves creative interpretations of national and international gourmet cuisine for lunch and dinner, focusing on healthy food with unique flavors, including vegan molecular cuisine.

5. Service & Staff

The service and staff at SOULSISTERS' Hotel receive overwhelmingly positive feedback. Guests consistently highlight their friendliness, helpfulness, and professional demeanor. They are described as cheerful, smiling, and eager to assist, creating a warm and welcoming atmosphere that contributes significantly to a memorable stay.

6. Location & Accessibility

SOULSISTERS' Hotel enjoys a quiet location approximately 300 to 984 feet (90 to 300 meters) from the center of Kaprun.

• Convenience: It is situated next to a stop for the free ski bus, offering convenient access to surrounding ski areas in winter.
• Attractions: Kaprun Castle is about 0.33 km away. The hotel is also well-located for exploring the extensive hiking and biking trail network in summer.
• Zell am See-Kaprun Card: From mid-May to mid-October, the Zell am See-Kaprun Card is included, providing numerous free benefits and discounts throughout the region.
• Parking: Both free outdoor parking and a paid underground parking garage (€8 per day) are available.

7. Value & Pricing

Guests generally consider SOULSISTERS' Hotel to offer good value for money, especially given its luxurious feel and comprehensive facilities. While specific pricing varies by season and room type, rates found indicate prices starting from around $202 - $233 per night. Many guests feel the hotel provides a "real feeling of luxury" that is worth the cost.

8. Common Complaints

While overall feedback is highly positive, some recurring issues or criticisms have been noted by guests:

• Room Temperature: Some guests mentioned that rooms could be too warm at night, particularly during hot summer days, and that there might not be air conditioning.
• Wellness Area: While generally praised, some guests found the indoor pool to be too hot and, in some instances, the water in both pools to be quite cold. There were also comments about the adults-only area being textile-free, and limited lounging options in the sauna area compared to the indoor pool area. One review mentioned that the outdoor pool could get crowded with day guests during high season.
• Dining Nuances: While dinner is generally highly rated, one guest noted that the advertised "five-course dinner" sometimes felt more like a salad bar, soup, and three courses, rather than a fine dining five-course experience. Some individual dishes in the half-board dinner received mixed reviews, with a few deemed "trying too hard and failing." Beverages at dinner were also mentioned as being expensive by one reviewer.
• Noise: A few guests reported rooms being somewhat noisy, with sounds from the elevator, doors, and other guests.
• In-room Amenities: One guest found the in-room tea and coffee facilities to be too basic for the hotel's overall quality.
• Parking: Some reviews indicated that parking spaces could be tight and potentially insufficient.

Sources

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