What is Sheraton Cebu Mactan Resort?

Sheraton Cebu Mactan Resort is a Selected hotel located in Mactan, Philippines. It has been recognized by the Michelin Guide for its exceptional hospitality and unique experience.

How many Michelin Keys does Sheraton Cebu Mactan Resort have?

Sheraton Cebu Mactan Resort has been awarded Selected by the Michelin Guide, indicating a very special stay.

Where is Sheraton Cebu Mactan Resort located?

Sheraton Cebu Mactan Resort is located in Mactan, Philippines, in the Asia region.

What makes a Selected hotel special?

Selected hotels provide very special stays with excellent service and a unique sense of place.

How do I book Sheraton Cebu Mactan Resort?

You can view more details and booking information for Sheraton Cebu Mactan Resort through the Michelin Guide website. Each Michelin Keys hotel offers a unique booking experience tailored to their guests.

Sheraton Cebu Mactan Resort | Selected in Mactan

Name: Sheraton Cebu Mactan Resort
Address: Mactan, Asia, Philippines
Rating: 4.5

Sheraton Cebu Mactan Resort, a Michelin Key Selected property, offers a luxurious escape on Mactan Island, known for its thoughtful design, elevated service, and authentic Filipino charm. The resort garners praise for its beautiful aesthetics, exceptional staff, and a wide array of amenities, though some guests note areas for improvement, particularly regarding dining value and beach quality.

1. Overall Rating & Sentiment

The general consensus for Sheraton Cebu Mactan Resort is overwhelmingly positive, with average customer ratings often hovering around 4.3 out of 5 across various platforms. Guests frequently describe their stays as "excellent" and "wonderful," appreciating the resort's ability to provide a relaxing and memorable experience. However, some feedback suggests that while visually impressive and with strong service, it occasionally falls short of fully delivering a "true Sheraton experience" or providing consistent value for the premium price.

2. Key Highlights

Guests consistently love several aspects of the Sheraton Cebu Mactan Resort:

Design & Ambiance: The resort is visually impressive, with well-designed common areas, high ceilings, a mix of stone and rattan, and a calm, inviting atmosphere. Its elevated position offers unobstructed and beautiful views of the Hilutungan Channel and Olango Island.
Service & Staff: The staff receives exceptional praise for being consistently warm, attentive, professional, friendly, and accommodating, often described as a standout feature that sets the property apart.
Amenities: The resort is well-equipped for both relaxation and activity, featuring a large outdoor swimming pool, a private beach area, a six-room spa, a 24-hour gym, a kids' club, and watersports like snorkeling and kayaking.
Michelin Key Selection: The resort itself, along with its restaurant DIP Nikkei, has received Michelin Selected distinction, recognized for offering an exceptional hospitality experience and refined modern Nikkei cuisine.

3. Room Quality

Rooms and suites at Sheraton Cebu Mactan Resort are noted for being among the largest on Mactan Island. They are described as spacious, clean, and well-decorated, featuring modern amenities, air-conditioning, flat-screen TVs, and free WiFi. Many rooms include balconies with either garden or sea views, and soaking tubs for added comfort. Some minor criticisms include basic light switches that can be complicated to use and occasional reports of damp air in rooms.

4. Dining Experience

The resort offers several dining options:

5 Cien (All-Day Dining): This beachfront restaurant serves an elaborate breakfast buffet with a wide variety of freshly prepared selections, including continental classics and Filipino staples. Live cooking stations and local delicacies like taho and sikwate (Filipino chocolate drink) are highlighted.
DIP Nikkei (Japanese-Peruvian Restaurant): A Michelin Selected restaurant, DIP Nikkei is the first authentic Nikkei restaurant in Cebu, offering Japanese precision with Latin American flair. Guests praise its exquisite menu, ocean views, and designer interiors.
Buhi Bar: A beach bar set in a natural cave-like setting, offering Mediterranean bites and crafted cocktails.
Sa Sitio Bakery & Bar: Provides a lively bakery-café experience in the lobby.

While the food is generally considered delicious and varied, some guests have noted that meal prices can be high with small portion sizes, and there have been occasional complaints about limited lunchtime choices and instances where the hotel ran out of basic items or specific food and alcohol options.

5. Service & Staff

The service and staff at Sheraton Cebu Mactan Resort receive consistent accolades, with average ratings for service and staff at 4.5 out of 5 on Marriott. Guests frequently mention the staff's warmth, attentiveness, and professionalism, highlighting their genuine greetings and willingness to go the extra mile. They are often described as "amazing," "friendly," and "accommodating," enhancing the overall guest experience.

6. Location & Accessibility

The resort boasts a prime beachfront location on Mactan Island, approximately 3.1 to 3.9 miles (5 to 6 km) from Mactan-Cebu International Airport (CEB), making it easily accessible with a short 15-30 minute drive. It's an ideal base for exploring Cebu's beaches and cultural sites, including being near the Magellan Monument and Cebu Yacht Club. However, some guests have pointed out that the location is not very close to the city center, and the approach road leading to the resort can be messy. While taxis and ride-sharing services are available from the airport, guests have reported difficulties with impolite drivers or higher charges, though hotel concierges are noted for assisting with transportation.

7. Value & Pricing

Prices for a 1-night stay typically start from around US$203 to US$240. While many guests feel it offers good value with quality service, some reviews indicate that the premium price might not always align with the overall experience, especially when considering dining costs and other minor shortcomings. The check-in time at 3 PM and check-out at 12 NN can make the stay feel rushed, leading some to question the value for the money.

8. Common Complaints

While generally well-received, some recurring issues and criticisms include:

Dining Cost & Availability: High meal prices, small portion sizes, and occasional shortages of food, fruits, or alcohol at restaurants and buffets have been reported.
Beach Quality: The private beach is described by some as being made of crushed coral, which can be uncomfortable to walk on barefoot and not as attractive as desired, with suggestions for importing proper sand. Snorkeling is available, but free equipment for kids may not be provided, and rental fees can be high.
Maintenance & Facilities: Some reviews, particularly from late 2025, mentioned the property showing signs of wear, including mold, dirty walls in restaurants, and cracked tiles, despite the hotel being relatively new. There were also comments about limited poolside seating, requiring early mornings to secure a spot.
Service Inconsistencies: While staff are generally praised, some guests experienced confusion during check-out and felt that additional training was needed for more consistent operations.
Transportation: Difficulty booking Grab cars from the hotel and issues with taxi drivers charging more or not knowing the hotel's location were noted, although the concierge staff are helpful in resolving these.