Seven Secrets by Hanging Gardens

Seven Secrets by Hanging Gardens, a Michelin Key Selected property in Lombok, Indonesia, consistently garners exceptional reviews, painting a picture of a luxurious and tranquil escape. It is celebrated for its breathtaking design, impeccable service, and serene beachfront location, offering an indulgent experience for discerning travelers.

1. Overall Rating & Sentiment

The general consensus for Seven Secrets by Hanging Gardens is overwhelmingly positive, with guests frequently describing it as "absolute paradise" and "exceptional." Review platforms like Agoda and Booking.com show consistently high ratings, often around 9.7 to 9.8 out of 10, reflecting strong guest satisfaction across various aspects, including cleanliness, comfort, facilities, and staff performance. The sentiment emphasizes a feeling of being genuinely cared for and completely spoiled.

2. Key Highlights

Guests consistently laud the resort for several outstanding features:

• Exceptional Service: The staff's warmth, attentiveness, and personalized approach are frequently highlighted as a standout.
• Stunning Design: The resort boasts contemporary Indonesian architecture blended with natural beauty, featuring tasteful interiors by Roberto Cavalli, including Italian Murano chandeliers and European marble.
• Idyllic Location & Private Beach: Situated on a pristine white sandy beach along the Bali Sea, the resort offers a secluded and tranquil environment with direct access to a private beach, allowing for serene walks and relaxation.
• Luxurious Amenities: An impressive infinity pool with ocean views, a state-of-the-art spa, a fitness center, and private Jacuzzis in every suite are among the amenities guests appreciate most.
• Tranquility and Seclusion: Many guests seek out Seven Secrets for its peaceful and quiet ambiance, providing a perfect place to disconnect and unwind.

3. Room Quality

The resort offers 24 elegantly designed suites, including Garden View, Ocean View, and Royal/Mountain View categories. Rooms are described as spacious, modern, and exceptionally comfortable. Each suite is designed for indoor-outdoor living, featuring floor-to-ceiling glass doors that open onto large private thatched-roof terraces. A highlight in every suite is the private Jacuzzi, complemented by open-air showers and plush daybeds. Guests consistently praise the rooms for their size, comfort, and immaculate cleanliness.

4. Dining Experience

Seven Secrets by Hanging Gardens offers a notable dining experience with two main venues: The Majesty and L'Angelo Bianco.

• L'Angelo Bianco: This all-day dining beachfront restaurant focuses on fresh local produce and innovative culinary techniques, serving international fares and modern twists on local dishes like Laksa Bogor and Octopus Taliwang.
• The Majesty: A chic venue for gourmet excellence and exquisite wines, The Majesty is generally open during high season or for private bookings.

Breakfast is a particular highlight, described as sumptuous, generous, tasty, and refined, with an extensive à la carte menu that includes vegan and vegetarian options. Guests appreciate the generous offering of being able to order two à la carte dishes. The "Anywhere, anytime dining" motto allows guests to enjoy delicious meals and drinks wherever and whenever they desire within the resort, including in-room service or romantic dinners on the beach. Overall, the food is often rated as 5-star quality, delicious, beautifully presented, and prepared with high-quality ingredients.

5. Service & Staff

The service at Seven Secrets by Hanging Gardens is consistently lauded as one of its strongest assets. Guests frequently use terms like "exceptional," "impeccable," "amazing," and "attentive" to describe the staff. Many reviewers highlight how the team goes "above and beyond" to make every guest feel welcome, cared for, and even like royalty. Personalized service, genuine kindness, and constant attention to detail are recurring themes in guest feedback. Butler service is also available to cater to guests' needs.

6. Location & Accessibility

The resort is strategically located on the idyllic northwest coastline of Lombok, specifically within Nipah Bay, providing a secluded and quiet retreat on a pristine white sandy beach along the Bali Sea. This location offers a sense of privacy and tranquility, making it an ideal spot to unwind away from the main tourist circuits.

While offering seclusion, it remains accessible to popular attractions:

• Senggigi Beach: Approximately a 30-minute drive away.
• Malimbu Hill: A renowned spot for stunning sunset views, about a 14-minute walk away.
• Gili Islands: Easy access to Gili Trawangan, Gili Meno, and Gili Air for snorkeling and diving excursions.

Lombok International Airport is approximately 60 km (1.5 hours) from the resort, and airport transfer services are available, often praised for being seamless.

7. Value & Pricing

As a luxurious 5-star resort and a Michelin Key Selected property, Seven Secrets by Hanging Gardens is positioned at the higher end of the pricing spectrum in Lombok. Starting prices for suites typically range from IDR 5,000,000 for a Garden View Suite to IDR 10,000,000 per night for a Royal Suite. While these prices are significantly above the average for Lombok hotels, guests frequently consider it to offer "exceptional value for money" due to the unparalleled experience, luxurious facilities, and outstanding service. Many guests feel that the personalized attention, quality of amenities, and the overall indulgent atmosphere justify the cost.

8. Common Complaints

Despite the overwhelmingly positive feedback, a few minor issues have been occasionally mentioned by guests:

• Environmental Concerns: While staff diligently work to keep the resort's private beach clean, the broader issue of plastic and garbage in the surrounding ocean during strong wave seasons has been noted.
• Noise: One review mentioned loud prayers from nearby speakers at 5 am.
• Insect Control: A guest reported issues with mosquitoes, wasps, and geckos in their room, necessitating constant use of repellents, which impacted comfort.
• Dining Consistency/Pricing: While generally excellent, one review suggested the food could be expensive and not always meet expectations, and another noted a dessert below average. Service might also be less attentive when the hotel is not busy.
• Marine Life: The sea life directly in front of the hotel is sometimes described as less vibrant compared to the Gili Islands, though the resort is actively working on coral regeneration efforts.

Sources

1. booking.com
2. agoda.com
3. booking.com
4. indonesia.travel
5. luxuryescapes.com
6. michelin.com
7. booking.com
8. untamedtravelling.com
9. trip.com
10. channelnewsasia.com
11. sevensecretsresorts.com
12. choicelombokhotels.com
13. expedia.com.au
14. hotels.com