Rocksresort
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Hotel Details
Location
Rocksresort · Laax, Switzerland
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Key Highlights
- ✓Guests consistently laud Rocksresort's outstanding features:
Expert Review: Rocksresort
Rocksresort in Laax, Switzerland, a Michelin Key Selected property, is consistently praised for its striking modern design, prime ski-in/ski-out location, and family-friendly atmosphere amidst the stunning Swiss Alps. It has also been repeatedly honored as the "World's Best Green Ski Hotel".
1. Overall Rating & Sentiment
Rocksresort generally receives excellent feedback from guests, with high ratings across major booking platforms. Booking.com scores it 8.8 out of 10 ("Excellent") based on over 450 reviews, while Agoda similarly rates it 8.8 ("Exceptional") from nearly 500 reviews. Guests frequently highlight the exceptional location, cleanliness, comfort, and comprehensive facilities as key strengths, leading to a largely positive sentiment.
2. Key Highlights
Guests consistently laud Rocksresort's outstanding features:
- Location: Its prime position directly at the cable car station in Laax offers unparalleled ski-in/ski-out access to the LAAX ski area, making it ideal for winter sports enthusiasts. The pedestrian-friendly village layout ensures easy access to slopes, restaurants, and shops.
- Design: The resort's distinct "urban and Alpine architectural blend" features geometric, block-like structures made from locally quarried stone and timber, earning it design awards and a reputation for "minimalist mountain chic."
- Amenities: Rocksresort boasts a wide array of amenities, including a variety of on-site restaurants, dedicated ski lockers next to the cable car, and comprehensive activities for families. In summer, it transforms into an outdoor paradise with a pump track, snake run, surf wave, and trampolines. Access to the Signina Hotel's spa and wellness center is also available for a supplement.
- Sustainability: The resort is committed to eco-conscious living, powered by regional hydroelectricity, built with sustainably sourced materials, and even includes a honeybee habitat. It has received "ibex fairstay gold" for its sustainable management.
3. Room Quality
The accommodation at Rocksresort ranges from comfortable double rooms to spacious multi-room apartments, designed with "clean lines, natural materials, and a neutral colour palette." Guests appreciate the floor-to-ceiling windows that offer breathtaking mountain views. Apartments are fully equipped with kitchens, ample storage space, and often include balconies. Some even feature a hammam for added relaxation. The serviced apartments have been officially awarded four stars by HotellerieSuisse, with particular mention of their spaciousness (56 to 120 square meters) and high-quality natural furnishings. While generally comfortable, one guest did note that the pillows were "terrible".
4. Dining Experience
Rocksresort offers a diverse and highly-rated culinary experience with numerous on-site restaurants catering to various tastes. Options include Italian cuisine at Ristorante Camino, Pan-Asian dishes at IKIGAI, a vegetarian/seasonal menu at Riders Restaurant, homemade burgers at Il Pup, traditional Swiss specialties at Casa Veglia and Tegia Larnags, and an exquisite wine selection with antipasti at Grandis Ustria da Vin. Guests have praised the "delicious dishes and impeccable service" and a good buffet breakfast. Many restaurants also offer take-away services, allowing guests to enjoy meals in their apartments. During peak season, children may receive a 'Sirop Pass' for complimentary drinks at resort eateries.
5. Service & Staff
The service and staff at Rocksresort receive generally positive reviews, with a staff rating of 9.1 on Booking.com. Guests describe the team as "nice," "friendly and helpful," and dedicated to ensuring a pleasant stay. While Agoda's staff performance rating is slightly lower at 7.8, overall feedback suggests a commitment to guest satisfaction.
6. Location & Accessibility
Rocksresort's location in Laax Murschetg is a significant draw, offering direct access to the LAAX valley station and its gondolas and ski lifts. The resort functions as a pedestrian-friendly village, with everything conveniently located. For those arriving by car, there's a spacious underground parking garage (for a fee of CHF 20 per day), and the resort offers free use of the local Flims Laax bus. Zurich Airport is the nearest major airport, approximately 1 hour and 45 minutes away by car. The resort actively promotes accessibility, with elevators to Rocksresort and the valley station, and features like the "Senda dil Dragun" treetop path are wheelchair accessible.
7. Value & Pricing
Pricing at Rocksresort can be considered higher, with some guests describing it as "pricy" or "expensive." However, it often provides "exceptional value for money" compared to the average hotel room price in Laax. Agoda reports an average room price of $336 at Rocksresort, significantly lower than Laax's average of $480. KAYAK shows prices ranging from $140 to $556 in recent bookings, depending on the season and room type. Guests should be aware that some initial booking prices might not include cleaning or bedding fees, which are charged separately.
8. Common Complaints
While largely positive, some recurring criticisms include:
- View Obstructions: Some apartments, particularly on lower floors, may have their views blocked by other buildings.
- Noise: One guest reported significant noise from a nightclub directly below their first-floor apartment, leading to a "super disappointing" stay.
- Additional Fees: Guests have expressed frustration over unmentioned charges for services like cleaning, bedding, or towels upon checkout.
- Pillow Quality: At least one guest found the pillows to be "terrible."
- Checkout Time: The 10:00 AM checkout time is considered early by some, especially given the 4:00 PM check-in time.
- Building Odors: One review mentioned a persistent smell of "fries and cooking oil" in the entrance of Building D due to an on-site burger restaurant.
Sources
Points to Consider
- •While largely positive, some recurring criticisms include:
- •Noise: One guest reported significant noise from a nightclub directly below their first-floor apartment, leading to a "super disappointing" stay.
Google Reviews
377 reviews
Recent Guest Reviews
Joerg Feldheim
What we liked Excellent location right next to the slopes — truly ski-in/ski-out Very modern, futuristic design; the resort looks great from the outside and feels well thought out overall Friendly, helpful staff throughout our stay Parking and amenities were convenient and well organized Well-equipped kitchen with plenty of utensils and a good-sized fridge What we didn’t like We booked an apart...
Response from the owner
Dear Joerg, <br><br>Thank you for taking the time to share your detailed and constructive feedback, and for highlighting what you enjoyed about your stay — especially our ski-in/ski-out location, the ...
Melisa OZKAYNAK
As a pro snowboarder I came to Laax and accidentally booked the most amazing apartment. From my past experiences of hotels in Laax I think apartments are the best option and considering rockersort is one of the only apartments in Laax it’s absolutely fantastic. The buildings are close to almost everywhere making it a convenient place to stay.
Ana Jaime
In very simple words: the rooms and the location are amazing. The service and the personnel is really not at the level of the prices you pay. Service is really impersonal, close to impolite. I have stayed several times in here, thinking every time, that perhaps I had a bad experience out of bad luck, but after 6 visits is enough to complain, which by the way, it does not matter much to them if you...
nuttanai anuntarumporn
This was my fifth stay at rocksresort, and returning once again truly confirms why I keep choosing this property whenever I come to Laax. First of all, the location remains unbeatable. Being directly connected to the lifts, rental shops, restaurants, and everything within walking distance creates a seamless ski-in / ski-out lifestyle that is hard to match anywhere in the Alps. Especially when tra...
Andrea Kunz
Great location but the rooms lack any charm. Upscale barns with basic amenities. Good enough for a ski weekend but beyond that...no. stayed in room g top floor. Gold fish bowl ....
Response from the owner
Dear Andrea, <br><br>Thank you very much for your feedback and for highlighting what you enjoyed — especially our location, walkability, service, and family-friendly atmosphere. We hope you made wonde...
Iwo
Good location. You are close to the ski lift. Quality of the materials in the rooms is also very good (lot of true wood and stone). But I don't get a point of doing that high standard room, ment to be rented for EU people and putting like few electrical outlets in 4 people room. Also You have no "hotel wifi" the only one available is some public one that lost signal every 20min. So forget smooth o...
