Residence Hilda
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Hotel Details
Location
Residence Hilda · Florence, Italy
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Key Highlights
- ✓Exceptional Location: Its prime position allows easy access to major attractions while being on a quiet side street.
- ✓Comfortable Bedding: Guests benefit from Egyptian cotton sheets, premium bedding, hypoallergenic pillows and mattresses, and down comforters. Blackout drapes ensure perfect slumber.
- ✓Hospitality: Staff are consistently described as friendly, courteous, helpful, and exceptionally responsive.
- ✓Residence Hilda boasts an "excellent central location," making it ideal for exploring Florence on foot.
Expert Review: Residence Hilda
Residence Hilda in Florence, Italy, a Michelin Key Selected property, consistently earns high praise from guests for its unique blend of apartment-style living with the services of a high-quality hotel. It is celebrated for its exceptional location, spacious and well-appointed suites, and attentive staff, making it a highly recommended choice for both tourists and business travelers seeking comfort and independence in the heart of Florence.
1. Overall Rating & Sentiment
Residence Hilda consistently receives exceptional ratings, with scores often ranging from 9.5 to 9.8 out of 10 on various booking platforms. The overwhelming sentiment is positive, with guests frequently describing their stays as "wonderful," "extraordinary," and expressing a strong desire to return. Its selection by the Michelin Guide further underscores its status as a high-quality stay.
2. Key Highlights
Guests consistently laud Residence Hilda for several standout features:
- Exceptional Location: Its prime position allows easy access to major attractions while being on a quiet side street.
- Spacious and Well-Equipped Apartments: The property offers modern, airy apartments with fully equipped kitchens, providing the independence and privacy of a home combined with hotel comforts.
- Impeccable Service: The staff receives widespread acclaim for being friendly, helpful, and responsive, going above and beyond to assist guests.
- Cleanliness and Design: The suites are noted for their spotlessly clean, cool, and classy interiors with contemporary designer furnishings.
- Quiet Retreat: Despite its central location, guests appreciate the tranquil and quiet atmosphere.
- Unique Offering: The combination of self-catering facilities with daily maid service (including dishwashing) and concierge support is a significant advantage. The initiative to donate to a local animal rescue for guests opting out of daily cleaning is also a highlight.
3. Room Quality
Residence Hilda offers a range of suites, including Junior, Deluxe, Executive, and Top Floor Grand Suites, all designed for comfort and space. The apartments are described as handsome, modern, and beautifully decorated, featuring a calming cream palette. Key features include:
- Spacious Layout: Each suite typically includes a large bedroom, a lounge area, a fully equipped kitchen, and a private bathroom. Larger suites can accommodate an additional bed for children.
- Comfortable Bedding: Guests benefit from Egyptian cotton sheets, premium bedding, hypoallergenic pillows and mattresses, and down comforters. Blackout drapes ensure perfect slumber.
- Modern Amenities: Rooms are equipped with air conditioning/individual heating, satellite TV, super-fast fiber Wi-Fi, a safe, and a courtesy kit.
- Fully Equipped Kitchens: The kitchens come with a toaster, cookware, refrigerator, and allow for cooking or preparing tea/coffee.
- Luxurious Bathrooms: Bathrooms are spacious and well-fitted, featuring either a bathtub or shower, with fine Italian porcelain and black marble surfaces. One guest specifically praised an "excellent bathtub."
- Quiet Environment: Double-glazed windows effectively keep out street noise, contributing to a peaceful stay.
4. Dining Experience
Residence Hilda operates more as a serviced apartment complex than a traditional hotel with an on-site restaurant. There is no dedicated restaurant or breakfast room. However, it offers flexible dining solutions:
- Breakfast Options: Guests can enjoy a highly-rated breakfast (score 8) with Continental, Italian, or American options, either delivered to their apartment or at the famous "Robiglio" confectionery next door. A small breakfast set is provided in each kitchen.
- Self-Catering: The fully equipped kitchens are a major advantage, allowing guests to prepare their own meals. A grocery delivery service and even cooking lessons can be arranged.
- Meal Delivery: For those who prefer not to cook, complete meals from some of Florence's best restaurants can be ordered and delivered directly to the apartment.
5. Service & Staff
The service and staff at Residence Hilda receive overwhelmingly positive feedback, often cited as a key reason for guest satisfaction.
- Hospitality: Staff are consistently described as friendly, courteous, helpful, and exceptionally responsive.
- Concierge Services: A popular and appreciated concierge is available to assist with information, reservations for restaurants and museums, excursions, and any other requests before, during, or after a stay.
- Availability: While the reception has limited hours (e.g., closed between 11 pm and 7 am, or 7 am to 7 pm), staff are always available on call or via WhatsApp chat for emergencies or assistance.
- Daily Maid Service: The suites benefit from daily maid service, including the kitchen, with dishes even being done for guests.
6. Location & Accessibility
Residence Hilda boasts an "excellent central location," making it ideal for exploring Florence on foot.
- Proximity to Attractions: It's just a 3 to 5-minute walk from the Duomo and Cathedral of Santa Maria del Fiore, 1 minute from the Accademia Gallery (Michelangelo's David), and easily walkable to the Uffizi Gallery, San Marco, and other major sites.
- Neighborhood: Located on a quiet side street just north of the Duomo, it offers a peaceful retreat while being close to shops, cafes, restaurants, and supermarkets.
- Public Transport: The San Marco University Tram Stop is a 4-minute walk away, and Florence's Santa Maria Novella Train Station is about a 14-minute walk.
- Parking: While located within Florence's Limited Traffic Zone (ZTL), guests are allowed access. Self-parking and valet parking are available (for a fee), with a private garage facility that handles license plate registration. Public parking is also available nearby.
- Accessibility: The building has an elevator serving all floors, which is a notable feature in historic Florentine buildings.
7. Value & Pricing
Guests generally consider Residence Hilda to offer good value, especially given its prime location and comprehensive services. Comments suggest it is "very economical for what it offered" and, while "pricey, to be fair, so are the equivalents." Typical nightly prices start from approximately US$171-$200, excluding taxes and fees. The inclusion of fully equipped kitchens and daily maid service adds significant value for travelers looking for more independence without sacrificing comfort.
8. Common Complaints
While overwhelmingly positive, a few isolated criticisms have surfaced:
- Limited Reception Hours: The reception is closed between certain hours (e.g., 11 pm to 7 am or 7 am to 7 pm), requiring guests to inform the hotel in advance for late arrivals. However, staff are always available on call or via WhatsApp for assistance.
- Isolated Negative Experience: One review mentioned issues with noisy old air-conditioning, a "depressing white wall" view, a missed shower gel replacement, and perceived arrogant management regarding after-hours arrival. This seems to be an outlier given the vast number of positive reviews.
- No Communal Areas: Beyond the reception, there are no public spaces, which might be a consideration for travelers seeking more social interaction within their accommodation.
- Pillow Preference: One guest expressed a desire for softer pillows.
Sources
Points to Consider
- •While overwhelmingly positive, a few isolated criticisms have surfaced:
Google Reviews
239 reviews
Recent Guest Reviews
T J
Wonderful hotel. Excellent, friendly and helpful staff - even after I failed to read the access/key entry instructions. Great location! Near food, restaurants, small market, atmosphere. Very clean room with nicely upgraded bathroom. I recommend and will definitely stay again!
Response from the owner
Dear Tiffany, it was a pleasure to have you and your mom with us and I cannot be thankful enough for such a great review! Hope to have you back! Take care, Valentina
John Singleton
Great place to stay in Firenze, excellent location, spacious, clean comfortable apartment with self contained kitchen. Minutes walk to Duomo and just around the corner from the Academia. Friendly and responsive staff made our stay a pleasure.
Response from the owner
Thank you John!! :-)
Zeng Allum
Just to reply your comment on our stay! The room was comfortable, but the overall experience was disappointing. The staff were generally indifferent, and most concerning was that housekeeping removed our personal items without permission. My elderly mother didn’t notice a small sign in the bathroom—written in very tiny print—stating that drying clothes in the room was not allowed. In the intense ...
Response from the owner
Dear Madame, in your other two rooms, where only a few clothes for the baby were washed and put on the conditioner to be dried, we do left them. We removed yours because you washed not only lingerie, ...
莉珊邱
The room was comfortable, but the overall experience was disappointing. The staff were generally indifferent, and most concerning was that housekeeping removed our personal items without permission. My elderly mother didn’t notice a small sign in the bathroom—written in very tiny print—stating that drying clothes in the room was not allowed. In the intense 36°C heat of Florence, we washed and wru...
Response from the owner
Dear Guest, pretending to wash and dry your clothes (not only bras and slips, but also trousers and t-shirts) on a parquet floor using wood hangers to hang them out is absolutely unbehaved. An A4 (!) ...
owls0589
I always forget to do reviews. Where do i start with this? We stayed in February. Me, my wife, and daughter. Its spotless, has all the facilities you could need. Comfortable, quiet, lovely, friendly staff. But to be honest, all this ignore the location. The only possibly better location may be heaven itself. I'm not so bothered about travelling nowadays, maybe its since covid. I've been to Floren...
Response from the owner
Where do I start to thank you for such a review?! So glad you enjoyed your stay with us at the Hilda and our city. And thank you for for making us think about how lucky we are to have the Duomo in fro...
Murray Friedman
What a beautiful way to park yourself in Florence. We spent 4 nights there. It was a great location within reasonable walking distance to nearly everything we wanted to see. Hauling a large suitcase to/from the train station wasn't easy so we took a taxi when leaving (and the wonderful women at the front desk arranged the taxi for us). Lots of room to spread out, great kitchen and table area, so w...
Response from the owner
Dear Mr. Friedman, thank you so much for your SUPER review! Hope to have you back with us very soon. Very warm regards, Valentina
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