Parnas Hotel Jeju
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Hotel Details
Location
Seogwipo
Korea, Asia
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Key Highlights
- ✓Cleanliness:** An outstanding level of cleanliness is frequently mentioned by guests as a major highlight of their stay.
- ✓Inconsistent Service:** While overall service is excellent, some specific feedback pointed to less friendly or under-trained staff at the front desk/reception.
Expert Review: Parnas Hotel Jeju
Parnas Hotel Jeju, located in Seogwipo, South Korea, is a distinguished property recognized by the Michelin Key selection, offering a luxurious and modern escape on the island's scenic southern coast. It is widely praised for its stunning ocean views, exceptional facilities, and high standards of cleanliness and service.
1. Overall Rating & Sentiment
The general consensus for Parnas Hotel Jeju is overwhelmingly positive, with guests frequently describing it as "beautiful," "luxurious," "exceptional," and "amazing." It consistently receives high ratings across various platforms, including a 9.6 on Agoda for cleanliness and service, and overall scores of 9.3 for facilities and 9.5 for location on Booking.com. The hotel is often highlighted as a "top 1%" property by platforms like Hotels.com.
2. Key Highlights
Guests consistently laud several aspects of Parnas Hotel Jeju:
- Infinity Pool: The hotel boasts Korea's longest estuary infinity pool, stretching towards the horizon and offering gorgeous, uninterrupted ocean views. It is often described as stunning, luxurious, and well-maintained with warm water, even during colder seasons.
- Design & Architecture: The hotel features a sleek, modern design with sophisticated suites crafted by UK-based 1508 London. The lobby area is also noted for its grand and refreshing design.
- Ocean Views: Many rooms and public areas offer breathtaking panoramic ocean and beachfront views, optimizing the hotel's spectacular cliffside location.
- Cleanliness: An outstanding level of cleanliness is frequently mentioned by guests as a major highlight of their stay.
- Extensive Amenities: The hotel provides a range of facilities including a full-service spa, a modern fitness center, free Wi-Fi, free parking, a convenience store, and family-friendly amenities like a kids' playground, kids' library, and a heated infant pool.
3. Room Quality
The rooms at Parnas Hotel Jeju are generally well-received for their comfort and design. They feature elegant furnishings, air conditioning, plush bathrobes, a hairdryer, and a flat-screen TV. Most rooms come with a private balcony or terrace, often providing stunning ocean views. Guests frequently comment on the comfortable beds and the quiet atmosphere of the rooms. A complimentary mini-bar, refilled daily with water and other drinks, is a appreciated touch. The hotel offers a variety of room types, including Deluxe King/Twin, Family Twin, Junior Suites, and Premier rooms, with options for ocean or mountain views. While some guests find the regular rooms "pretty small," others describe them as "big and clean" and "spacious."
4. Dining Experience
Parnas Hotel Jeju offers a diverse culinary experience. The buffet breakfast is frequently praised as "incredible," "great," and "delicious," though it comes with an additional charge if not included in the room rate (70,000 KRW for adults, 35,000 KRW for children). The hotel features several on-site dining options, including an All-Day Dining restaurant (Confetti), a coffee shop, and a poolside bar. Guests appreciate the variety of restaurants and cafes available, with food quality generally receiving positive feedback. Vegetarian options are also available.
5. Service & Staff
The service at Parnas Hotel Jeju is consistently highlighted as a strong point, with staff described as "exceptionally friendly," "amazing," "professional," "kind," and "helpful." The concierge desk, in particular, has received commendation for its terrific assistance. Guests have noted instances of staff going above and beyond, such as helping to retrieve lost items. However, a few isolated comments suggest that front desk service for check-in and check-out could be improved, with some finding reception staff less friendly or under-trained.
6. Location & Accessibility
Parnas Hotel Jeju is strategically located in the Jungmun Tourist Complex on Jeju's southern coast, offering direct access to the beach (a 3-minute walk to Jungmun Saekdal Beach). It's conveniently situated near several popular attractions, including the Teddy Bear Museum (within a 10-minute walk), Ripley's Believe It or Not Museum (11-minute walk), and the Jeju Convention Center (a 5-minute drive).
Accessibility is good, with the hotel being approximately a 50-minute drive from Jeju International Airport, and an airport bus conveniently stops right outside the hotel. Free parking is also available on-site. While some guests note its somewhat "isolated" feel, others appreciate the self-sufficient nature of the hotel. Good nearby brunch spots offer alternative dining options if guests miss breakfast.
7. Value & Pricing
The value for money at Parnas Hotel Jeju receives mixed but generally positive feedback, with ratings around 9.3 on Agoda and 8.4 on Booking.com. While some guests consider it "very valuable for relaxing," the hotel is positioned as a luxury property, and its pricing reflects this. The typical room rate in the past month was around 481,167 KRW, significantly higher than the city's average. Standard view rooms can start from approximately 326,700 KRW. Some guests feel the hotel is expensive, especially if a sea view or breakfast is not included in the price. In-room dining is also noted as being expensive.
8. Common Complaints
Despite the high praise, some recurring criticisms and issues have been noted:
- Room Size: A few guests found the regular rooms to be "pretty small" for a 5-star property.
- Inconsistent Service: While overall service is excellent, some specific feedback pointed to less friendly or under-trained staff at the front desk/reception.
- Isolated Hygiene Issues: Although overall cleanliness is a highlight, a small number of guests reported significant hygiene concerns, such as dirty glass doors, grime in crevices, tea-stained mugs, or even a contact lens left in a sink.
- Lack of 24-hour Room Service/Snacks: One guest expressed dissatisfaction with the absence of 24-hour room service and readily available snacks in the room.
- Language Barrier: Some Chinese guests noted a lack of Chinese-speaking staff, which made them feel less welcome.
- Rusted Balcony Rails: One review specifically mentioned rusted balcony rails from every room across the hotel as being below standards.
- Deposit: A 400,000 KRW deposit collection was considered "a bit strange" by one guest.
- Air Conditioning Issues: One guest experienced ineffective air conditioning, leading to a hot room even in winter.
- Outdoor Pool Closure: There was one reported instance of the outdoor pool being temporarily closed for maintenance due to an unspecified floating object.
Sources
Points to Consider
- •Despite the high praise, some recurring criticisms and issues have been noted:
- •Air Conditioning Issues:** One guest experienced ineffective air conditioning, leading to a hot room even in winter.
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