Onyx Rotana
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Hotel Details
Location
Manama
Bahrain, Middle East
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Expert Review: Onyx Rotana
Onyx Rotana, Manama, Bahrain, a Michelin Key Selected property, stands out as a highly-rated luxury hotel offering a blend of contemporary elegance and exceptional comfort, particularly appealing to both business and leisure travelers, including families.
1. Overall Rating & Sentiment
The general consensus for Onyx Rotana is overwhelmingly positive, with guests frequently describing their stays as "exceptional," "amazing," and "luxurious." The hotel consistently garners high ratings, with an impressive overall score of 9.3 on Agoda, 9.4 on Booking.com, and 9.2 on Travelated, categorized as "Exceptional" or "Superb" across various platforms. The sentiment highlights its commitment to outstanding service and pristine conditions.
2. Key Highlights
Guests consistently praise several aspects of Onyx Rotana. The exceptional service and great treatment from the staff are frequently mentioned. The hotel's cleanliness and modern design contribute significantly to guest satisfaction. Its spacious rooms and high-end finishes are also key highlights. For leisure, the family-friendly facilities, including a kids' club and kids' pool, are a major draw. The infinity pool, offering breathtaking views, is another much-loved amenity. Its strategic location near the financial harbor and major shopping malls is also highly valued.
3. Room Quality
The hotel offers elegantly designed 5-star rooms, suites, and apartments that are consistently described as spacious and comfortable. Many accommodations feature stunning sea or bay views, complemented by private balconies or terraces. Rooms are well-appointed with modern amenities such as air conditioning, private bathrooms, free Wi-Fi, minibars, LED televisions with premium satellite channels, and complimentary bottled water. For extended stays or families, many units come with full kitchens or well-equipped kitchenettes, washing machines, and separate living areas. Guests also appreciate premium bedding, down comforters, a pillow menu, blackout curtains, bathrobes, slippers, and complimentary toiletries.
4. Dining Experience
Onyx Rotana provides diverse culinary options with two restaurants, two coffee shops/cafes, a poolside bar, and in-room dining services. The main restaurant, Garnet, serves Mediterranean cuisine throughout the day, including halal options, and offers a buffet breakfast. Guests have noted the breakfast to be "great". The Onyx Lounge provides a serene setting for light bites and Arabian and continental favorites, while Citrine Lounge offers snacks, patisserie, and high tea in an indoor garden ambiance. The Thera Pool Deck, situated by the infinity pool, is perfect for enjoying mocktails, snacks, and desserts with ocean views. However, one recent guest mentioned that the "breakfast and food in the main restaurant average".
5. Service & Staff
The service at Onyx Rotana consistently receives high praise, with staff frequently described as "excellent," "friendly," "welcoming," "helpful," "professional," and "courteous". Many guests highlight that the staff go "above and beyond" to ensure a pleasant stay. Specific mentions of individuals like Nada, Mr. Zeeshan, Ms. Naw Saine, Ms. Sarita, Ms. Amrin, and Mr. Taher underscore the personalized and attentive hospitality provided.
6. Location & Accessibility
Onyx Rotana boasts a prime waterfront location in the heart of Manama's Seef district and Bahrain Bay, offering easy access to key attractions and business hubs. It is conveniently close to the Bahrain Financial Harbour (1.6 km), Moda Mall (1.7 km), Bahrain World Trade Center (2.4 km), Bahrain City Centre Mall, and Al Aali Shopping Complex. Cultural landmarks such as Qal'at al-Bahrain (a UNESCO World Heritage Site) and the Bahrain National Museum are also a short drive away. The hotel is approximately 15-20 minutes by taxi from Bahrain International Airport (BAH). Public transport access is available, with Sheikh Khalifa Bin Salman Street Station nearby. However, some guests have noted that the location is not very walkable for reaching restaurants or shops, necessitating driving everywhere.
7. Value & Pricing
Guests generally find Onyx Rotana to offer remarkable value for its luxurious amenities and services, reflected in "value for money" scores ranging from 8.3 to 8.8. While pricing can vary, rooms typically start from around $197 to $291 per night, depending on the specific room type, booking platform, and time of year.
8. Common Complaints
While overall reviews are highly positive, some recurring criticisms have been noted. The most frequent complaint concerns soundproofing, with guests reporting that they can hear doors closing or toilets flushing from adjacent rooms at night. Another point of feedback is the hotel's immediate surroundings not being conducive to walking to nearby restaurants or shops, meaning guests often need to drive. Minor issues such as occasional check-in delays have also been mentioned. Additionally, one recent review expressed that the "breakfast and food in the main restaurant average".
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