New Orient Hotel Da Nang
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Hotel Details
Location
New Orient Hotel Da Nang · Da Nang, Vietnam
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Key Highlights
- ✓Exceptional Service: The friendly, professional, and helpful staff receive frequent commendations.
- ✓Great Value: Guests often highlight the exceptional value for money the hotel provides.
Expert Review: New Orient Hotel Da Nang
The New Orient Hotel Da Nang, a Michelin Key Selected property, stands as a beacon of sophistication and comfort in the heart of Da Nang, Vietnam, consistently earning high praise from guests. Its blend of modern design, exceptional service, and a vibrant atmosphere makes it a highly recommended choice for travelers.
1. Overall Rating & Sentiment
The general consensus among guests is overwhelmingly positive, with the hotel boasting an impressive average rating of 9.3 on Agoda and 4.7 out of 5 on MakeMyTrip. On Booking.com, it scores a "Wonderful" 305 reviews with high marks for staff (9.6), comfort (9.5), cleanliness (9.3), and value for money (9.3). Guests frequently describe their stays as "fantastic," "memorable," and "excellent."
2. Key Highlights
Guests consistently laud the New Orient Hotel Da Nang for several standout features:
- Exceptional Service: The friendly, professional, and helpful staff receive frequent commendations.
- Modern Design & Ambiance: The hotel offers a captivating and elegant atmosphere with a seamless fusion of nature and urban sophistication.
- Excellent Facilities: The rooftop bar and swimming pool, along with spa facilities (including a hot tub, sauna, and steam room), a fitness center, and a garden, are highly appreciated. The central pool, often described as a courtyard, is a dominant and appealing feature.
- Convenient Location: Its central position allows for easy access to city attractions.
- Great Value: Guests often highlight the exceptional value for money the hotel provides.
3. Room Quality
The hotel features 99 to 111 elegantly appointed and beautifully designed rooms, renovated as recently as 2021. Rooms are described as spacious, comfortable, and clean, ensuring a good night's sleep. They are tastefully furnished with modern amenities, including air conditioning, free Wi-Fi, a mini-fridge bar, tea and coffee-making facilities, a personal safe, and a work desk. Many rooms offer balconies and private bathrooms, with upmarket options featuring soaking tubs. The design incorporates fresh flowers, teal color accents, and recessed lighting. Soundproofed rooms with soundproof windows contribute to a peaceful stay.
4. Dining Experience
Dining at the New Orient Hotel Da Nang is considered a delightful experience.
- Breakfast: The hotel serves a fantastic buffet breakfast with a great selection, including a variety of delectable dishes from around the world, Asian cuisine, local specialties, warm dishes, and fresh fruits. A continental breakfast is also available. While generally praised, one review did mention breakfast being "disappointed."
- Restaurants & Bars: The hotel offers a range of dining facilities, including Italian restaurant Bistecca, and a poolside bar. Guests have praised the delightful food, with each dish surpassing expectations. There is also the OQ Lounge Pub DnD for drinks and entertainment.
5. Service & Staff
The service and staff at New Orient Hotel Da Nang consistently receive glowing reviews. Guests repeatedly commend the staff for being friendly, professional, helpful, cooperative, and supportive. Specific individuals like Anh, Lua, Lucy, Jennie, Rose, and Felix have been singled out for their exceptional hospitality and attentiveness, assisting with everything from general requests to arranging trips to attractions like Ba Na Hills and Hoi An. The service is often described as outstanding and unlike what guests have experienced in other countries.
6. Location & Accessibility
The hotel boasts a prime and central location in Da Nang, situated just 1 km from the city center and a 10-minute drive from Da Nang International Airport. It offers easy accessibility to iconic landmarks such as the Han River Bridge, Dragon Bridge, and Han Market. The Museum of Da Nang is also within a few blocks, and the hotel is a 6-minute walk from TRE Boutique Massage. Public transport options, including local bus services and the Da Nang Bus Station, are easily accessible, connecting guests to attractions like the Marble Mountains and My Khe Beach.
7. Value & Pricing
New Orient Hotel Da Nang is highly regarded for its exceptional value for money. With an average price of around $55 per night, it provides great value compared to the city's average room rate of $74. The typical room rate in the past month was approximately 1,187,877.2 VND (around $48 USD), which is lower than the city's average of 1,563,631.59 VND (around $64 USD).
8. Common Complaints
While overall feedback is overwhelmingly positive, a few minor points of criticism have been noted:
- Gym Size: One guest mentioned the gym being "a bit small."
- Breakfast Disappointment: An isolated review indicated disappointment with the breakfast, though this is contrary to the general positive feedback on dining.
It's important to note that these seem to be isolated comments, and the vast majority of reviews highlight a highly satisfying guest experience.
Sources
Points to Consider
- •While overall feedback is overwhelmingly positive, a few minor points of criticism have been noted:
Google Reviews
1,537 reviews
Recent Guest Reviews
Fion Ling
Great experience at New Orient Hotel. The check-in and check-out process was seamless. Hotel front desk receptionist Lucie is amazing. She assisted in purchasing tickets to Ba Na Hills and went the extra mile to book other activities upon request. The stay at the hotel was great too! Bed was comfortable, room was really clean and we had no problem with the stay. Breakfast was great - there was a ...
Response from the owner
Dear Fion Ling,<br><br>Thank you for taking the time to share your experience at our hotel. We are delighted to learn that our services met your expectations. We will continue to strive for excellence...
Angie A
We had a wonderful stay at the New Orient Hotel. The staff were genuinely friendly, kind, and incredibly accommodating, making us feel welcomed and cared for throughout our stay. The hotel itself is very elegant, beautifully maintained, and impeccably clean. The level of hospitality truly stood out — any queries or questions we had, whether about local restaurants or places to visit, the staff we...
Response from the owner
Dear Angie A,<br><br>Thank you for taking the time to share your experience at our hotel. We are delighted to learn that our services met your expectations. We will continue to strive for excellence t...
Rennie Lee
I had a good stay here, staff are really friendly and helpful. Booked the Apartment (with 2 bedrooms and 2 separate bathrooms). It’s an interesting layout, kind of like 2 hotel rooms connected by a living area, each with its own door and door card. Perfect for families. Staff were friendly and accommodating. Helped to arrange airport transfer upon our checkout, and also offered to help make booki...
Response from the owner
Dear Rennie Lee,<br><br>Thank you for taking the time to share your experience at our hotel. We are delighted to learn that our services met your expectations. We will continue to strive for excellenc...
L
I’m still here. The rooms are spacious. The hotel is beautiful. It’s in a quieter part of town. No live action here past 10 pm lol this is why I chose this spot my daughter and I need quiet away after a long day. Breakfast does the job. More basic than other hotels. Michelin guide madam lan is a 4 min walk.
Response from the owner
Dear L,<br><br>Thank you for taking the time to share your experience at our hotel. We are delighted to learn that our services met your expectations. We will continue to strive for excellence to main...
Aimee Lam
My boyfriend and I stayed at the New Orient hotel for a week and loved it. The room, facilities, spa, and service were all amazing! The location of the hotel was excellent as we were close to the riverfront, lots of cafes and restaurants, a short walk to Han market. There is also convenience stores right next to the hotel. The room was very clean, comfortable, quiet, and spacious. It had everyth...
Response from the owner
Dear Aimee Lam,<br><br>Thank you for taking the time to share your experience at our hotel. We are delighted to learn that our services met your expectations. We will continue to strive for excellence...
Erika B
Our friends and I stayed here for three days, and our overall experience was excellent. The hotel is beautiful, spotless, and offers outstanding service. Every member of the staff was incredibly kind, attentive, and always willing to help with anything we needed. We are especially grateful for the exceptional service provided by Lucie, who was so friendly and welcoming to all of us and truly made ...
Response from the owner
Dear Erika B,<br><br>Thank you for taking the time to share your experience at our hotel. We are delighted to learn that our services met your expectations. We will continue to strive for excellence t...
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