Marotte

Hôtel Spa Marotte in Amiens, France, a Michelin Key Selected property, consistently earns high praise for its blend of classic elegance and contemporary luxury, offering guests a memorable and refined stay in the heart of the city.

1. Overall Rating & Sentiment

The overall sentiment for Hôtel Spa Marotte is overwhelmingly positive, with guests frequently describing their experiences as "amazing" and highlighting the "lovely facilities" and "beautiful building." It scores highly across various metrics, including an impressive 9.5 for location, 9.0 for cleanliness, 9.0 for service, and 8.5 for room size, according to one review aggregator. Booking.com reviews reflect similar strong scores, with 9.1 for location, 8.8 for cleanliness and comfort, and 8.6 for staff. The hotel is considered a luxurious retreat with exceptional customer ratings.

2. Key Highlights

Guests consistently laud several aspects of Marotte, Amiens:

• Service & Hospitality: The warm, professional, and discreet welcome from the team is frequently noted, with staff described as friendly, helpful, and attentive.
• Location: Its central location is a major draw, allowing easy walking access to Amiens' main points of interest.
• Design & Ambiance: The hotel captivates with its ability to combine classic elegance and contemporary comfort. It exudes a discreet elegance, maintained down to the smallest details, in a hushed atmosphere.
• Spa & Wellness: The spa is a standout feature, occupying a 350 m² space set in the former vault room of the Banque de France. This unique ambiance offers a surprising and relaxing experience, with facilities including a sauna, hammam, salt grotto, sensory shower, polar bath, snow shower, ice machine, jacuzzis, heated massage benches, and a herbal tea room. Access is offered at a preferential rate for hotel guests.
• Quietness: Despite its central location, the quietness of the rooms and the quality of insulation are often appreciated.

3. Room Quality

Hôtel Spa Marotte offers a variety of room experiences across its two distinct buildings: the historic "Old House" and the modern "The Cube."

• "Old House" Rooms: These classic rooms blend vintage lines with contemporary amenities, featuring refined decoration.
• "The Cube" Suites: These are more recent, spacious, and bright, with impressive volumes. Some suites even boast private saunas or spas.
• General Features: Rooms are described as large, comfortable, clean, and soundproof, with tasteful decor. Many feature large, elegantly designed bathrooms, some with freestanding bathtubs. Some rooms also offer a balcony. Deluxe rooms are particularly noted for being bright, spacious, elegant, and refined, often including a work area, seating area, and sometimes a beautifully preserved marble fireplace, with both a walk-in shower and a separate bathtub.

4. Dining Experience

While the hotel's on-site bistronomic restaurant, "La Galerie des Recettes," is currently closed to individual outside customers due to staffing issues (only open for group bookings), a high-quality breakfast is a notable offering.

• Breakfast: A continental breakfast is attentively served daily, featuring fresh products and a balanced menu. Guests can enjoy a wide selection of hot drinks, fresh breads, crisp viennoiseries, homemade fruit jams, French cheeses, fine cooked meats, and freshly squeezed fruit juice. It can be served in the reception room or via room service.
• Other Offerings: The hotel also features a tea lounge with artisanal pastries and a wine and champagne bar, providing a relaxed setting throughout the day. Room service is available for those wishing to dine in their rooms.

5. Service & Staff

The service and staff at Hôtel Spa Marotte consistently receive glowing reviews. Guests frequently highlight the "warm and professional welcome" and the team's discretion. The staff, including the owners, are described as friendly, helpful, knowledgeable, and attentive, ensuring guests feel quickly attended to with care. Services such as valet parking, luggage storage, and a shuttle service (on request, for an additional fee) further enhance the guest experience.

6. Location & Accessibility

The hotel boasts an "excellent location" in the heart of Amiens, within easy walking distance of major cultural landmarks.

• Nearby Attractions: Guests can explore the Amiens Cathedral (a UNESCO World Heritage site), Jules Verne's house-turned-museum, the Musée de Picardie, and the picturesque Saint-Leu district with its canals, bridges, and lively terraces. Numerous shops, galleries, and cafés are also within easy reach.
• Transport: Amiens Train Station is just a short walk away. Private parking is available for an additional fee, and a valet service can be arranged.
• Accessibility: The hotel aims to provide accessible spaces and services, including facilities for disabled guests, a disabled lift, and private parking with spaces for disabled motorists. However, it's also noted in some sources that it is "not accessible to people with wheelchairs" which suggests that while certain accommodations exist, comprehensive accessibility might vary by room type or specific areas. Guests with specific accessibility needs are encouraged to contact the hotel directly.

7. Value & Pricing

While Hôtel Spa Marotte offers a luxurious experience, it is often seen as providing competitive value for its high standard. With an average room price around $235, it is positioned as a higher-end option compared to the average hotel room in Amiens (approximately $103). However, guest reviews still give a respectable "value for money" score of 7.4 out of 10. Prices can fluctuate seasonally, with September often being the cheapest month to stay and April the most expensive.

8. Common Complaints

While reviews are overwhelmingly positive, a few minor points have been raised by guests:

• Restaurant Closure: The current closure of the on-site restaurant for individual dinner reservations is a notable drawback for some, though room service and nearby dining recommendations are offered.
• Room Specifics: One guest mentioned that their room lacked an opening window and air conditioning, which could be a concern during warmer months (though many rooms and suites do offer air conditioning).
• Parking: While private parking is available, some guests have noted the general difficulty of parking in the city center.

Sources

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10. michelin.com
11. booking.com
12. amiens-tourisme.com
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14. jimdoweb.com
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16. hotels-amiens.fr