Malmaison Newcastle

Malmaison Newcastle: A Stylish Riverside Retreat with Michelin Key Recognition

Malmaison Newcastle, a Michelin Key Selected property, consistently earns high praise from guests for its prime location, exceptional service, and chic design, making it a highly recommended choice for stays in Newcastle upon Tyne. With overall ratings frequently landing in the "Excellent" range (8.8 to 9.1), many visitors express a strong desire to return.

Key Highlights

Guests particularly love Malmaison Newcastle for its outstanding location, offering stunning views of the iconic Millennium Bridge and the River Tyne. The hotel's exceptional service, coupled with its stylish design, spacious rooms, and commitment to cleanliness, are also frequently highlighted as standout features. The presence of a fitness center and spa facilities further enhances the guest experience.

Room Quality

The rooms at Malmaison Newcastle are described as spacious, beautifully designed, and maintained to a high standard, often featuring a modern, minimalistic aesthetic with a palette of greys and blacks. Guests consistently praise the "super comfortable" beds, ensuring a restful night's sleep. Many rooms offer superb views over the Tyne River. Thoughtful amenities such as air conditioning, robes, slippers, kettles, and tea kits are provided. Some guests note that the duvets can be quite thick, suggesting the use of air conditioning for optimal comfort.

Dining Experience

The hotel's on-site establishment, Chez Mal Brasserie, serves British cuisine for breakfast, lunch, and dinner. Breakfast, in particular, receives excellent reviews, offering a comprehensive selection that includes a full cooked breakfast, cereals (including gluten-free options), pastries, fresh fruit salad, granola, and thick, creamy yogurt. Cooked-to-order items like poached eggs, bacon, salmon with scrambled eggs, and eggs benedict are available, alongside "freshly squeezed" orange juice.

Service & Staff

The service and staff at Malmaison Newcastle are a consistent highlight, with performance ratings often reaching 8.8 to 9.2. Guests frequently describe the team as friendly, helpful, attentive, pleasant, and "super efficient," noting that they consistently go "above and beyond" to ensure guest satisfaction.

Location & Accessibility

Malmaison Newcastle boasts an "unbeatable" and "excellent" location in the vibrant Quayside area, right in the heart of Newcastle upon Tyne. Situated directly opposite the Millennium Bridge on the banks of the River Tyne, it provides easy walking access to popular attractions, lively nightlife, diverse dining options, and shopping districts. Nearby historical sites like Castle Garth Keep also add to its appeal. Public parking is available nearby for approximately £10 per day.

Value & Pricing

The hotel generally receives positive feedback for its value for money, with ratings around 8.2 to 8.3. While the average room price of around $168 is slightly higher than the city's average of $130, guests perceive it as an "affordable yet indulgent stay" that offers an excellent balance of quality and affordability.

Common Complaints

While overwhelmingly positive, some minor criticisms have been noted by guests. One review mentioned an awkwardly shaped bathroom where the toilet felt restricted due to being pushed into a corner by a bulky sink. Another guest found the bathroom mirror lighting to be inadequate for tasks like shaving. There was also an isolated comment regarding potential understaffing at breakfast, which occasionally led to queues for tables.

Sources

1. agoda.com
2. booking.com
3. booking.com
4. michelin.com
5. expedia.co.uk
6. youtube.com
7. booking.com