Kilim Boutique Hotel
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Hotel Details
Location
Baku
Azerbaijan
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Expert Review: Kilim Boutique Hotel
Kilim Boutique Hotel in Baku, Azerbaijan, a Michelin Key Selected property, consistently receives high praise from guests for its prime location, charming design, and exceptional service. It's often described as a wonderful and authentic luxury experience.
1. Overall Rating & Sentiment
The overall sentiment for Kilim Boutique Hotel is overwhelmingly positive, with guests frequently rating it as "wonderful" or "excellent." Review scores are consistently high, averaging around 9.2 out of 10 on various platforms. Guests appreciate the hotel's blend of authentic Azerbaijani character with modern comfort, creating a relaxed and rooted atmosphere.
2. Key Highlights
Guests consistently highlight the hotel's excellent location within Baku's Old City as a major draw. The authentic, clean, and minimal design of the newly renovated property is also a frequently lauded feature, offering a luxurious yet traditional feel. The friendly and helpful staff are another significant highlight, often going above and beyond to assist guests. Amenities such as free in-room WiFi and comfortable accommodations are also appreciated.
3. Room Quality
Kilim Boutique Hotel offers clean, comfortable, and tastefully decorated rooms. Many guests describe them as spacious, particularly the Deluxe and Suite options. Rooms are equipped with new furniture, air conditioning, flat-screen TVs with satellite channels, soundproof windows, and tea/coffee making facilities. Private bathrooms come with free toiletries, and some rooms feature balconies overlooking side streets or the neighborhood. Even the smaller economy rooms are noted as comfortable for short stays.
4. Dining Experience
The hotel offers a highly-rated breakfast, scoring 7.5 by guests. It's served as a continental, buffet, vegetarian, and halal option, including local specialties, warm dishes, and fresh pastries. While generally considered good, some guests have noted that the variety could be improved or that options were limited if arriving later. A coffee shop is also available.
5. Service & Staff
The service at Kilim Boutique Hotel is frequently described as exceptional. Staff members are consistently praised for being very friendly, kind, hospitable, welcoming, and helpful. Guests have shared experiences of staff assisting with early check-ins, organizing transfers, and providing helpful recommendations. The multilingual staff adds to the welcoming atmosphere.
6. Location & Accessibility
The hotel boasts an "excellent" and "very centric" location in the heart of Baku's historic Old City, on a quiet street. This allows for easy walking access to major attractions like the Palace of The Shirvanshahs (4-minute walk), Maiden Tower (3-4 minute walk), Nizami Street (5-minute walk), Fountain Square, and Baku Boulevard. It is also conveniently close to numerous local restaurants, museums, and other attractions. The Sahil underground station is a short 5-minute walk away. However, a common consideration is that cars are not allowed inside the Old Town, which can be challenging for guests with heavy luggage. The hotel is located approximately 15-16 miles (26-28 km) from Heydar Aliyev International Airport.
7. Value & Pricing
Kilim Boutique Hotel is generally considered to offer good value for money. Prices for a 1-night stay for two adults can start from approximately US$54-58, excluding taxes and fees. Buffet breakfast is typically offered at an additional surcharge.
8. Common Complaints
While guest feedback is largely positive, some recurring criticisms include:
- Limited Breakfast Variety: A few guests found the breakfast options somewhat restricted, especially if arriving later in the service.
- Communication Issues: Some guests reported difficulties in communicating with the hotel prior to arrival, mentioning unresponsive emails, no WhatsApp contact, and unreturned messages on booking platforms.
- Bathroom Odor: An infrequent but notable complaint was a bad smell in some bathrooms.
- Old City Access: The restriction on cars entering the Old City can be an inconvenience for guests with luggage, requiring them to walk some distance over cobblestones.
Sources
Points to Consider
- •While guest feedback is largely positive, some recurring criticisms include:
- •Bathroom Odor:** An infrequent but notable complaint was a bad smell in some bathrooms.
Accor
IHG
Marriott
