Kempinski Hotel Das Tirol

Kempinski Hotel Das Tirol in Jochberg, Austria, a Michelin Key Selected property, consistently earns high praise from guests for its luxurious alpine experience and exceptional service.

1. Overall Rating & Sentiment

The general consensus for Kempinski Hotel Das Tirol is overwhelmingly positive, with guests frequently describing it as an "excellent luxury hotel" and a "superb retreat." It holds a 5-star superior rating, and review scores often highlight its comfort, cleanliness, and staff performance. Many guests express a strong desire to return, emphasizing the wonderful environment and overall perfect experience.

2. Key Highlights

Guests consistently love the seamless blend of alpine grandeur, top-tier facilities, and warm hospitality.

• Service & Staff: The staff is frequently praised for being amazing, friendly, professional, attentive, and helpful.
• Location: Its "outstanding" ski-in/ski-out access directly to the slopes of Jochberg and connections to the Kitzbühel ski area is a major draw for winter sports enthusiasts. In summer, it offers direct access to over 200 km of hiking trails.
• Design: The hotel features an "amazing property good design," blending modern architecture with Tyrolean flair, characterized by contemporary alpine decor, wood and stone details, and spacious elegance.
• Amenities: The award-winning 3,600 m² spa area, spread over three floors with indoor and outdoor pools, saunas, and treatments, is a significant highlight, with guests loving the ability to swim with a mountain backdrop. Other appreciated amenities include multiple restaurants, a kids' club, a sports shop with ski rental, and a cigar lounge.

3. Room Quality

The rooms at Kempinski Hotel Das Tirol are described as "spacious and elegant," furnished in a modern Alpine style. Guests commend their comfort and design, noting plush beds, cozy interiors with wooden walls, and oak furniture. Many rooms offer balconies or terraces with breathtaking alpine views. Standard room amenities include air-conditioning, a minibar, tea/coffee maker, satellite TV, CD and DVD players, and elegant bathrooms, with some featuring glass bathrooms, heated stone floors, standalone baths, or steam rooms. Free WiFi access is available throughout the hotel.

4. Dining Experience

The hotel offers a high-quality culinary experience through its two main restaurants and impressive breakfast.

• Breakfast: The breakfast buffet at the Steinberg restaurant is consistently highlighted as "outstanding," "amazing," "incredible," and "sumptuous," offering an impressive variety of options, including fresh juices, local produce, and traditional hot dishes. It is served until late (7 AM to 12 PM), accommodating different schedules.
• Restaurants:
  • Steinberg restaurant: Serves à la carte dinner, focusing on young Tyrolean cuisine and classic mountain dishes with a modern twist, utilizing high-quality, regionally sourced ingredients.
  • Sra Bua restaurant: Offers a Pan-Asian dining experience with a 3-course menu inspired by tastes from around the world.
• Other options: Guests can also enjoy cocktails at the Rubin Bar and a selection of cigars in the cigar lounge.

5. Service & Staff

Guest feedback on hospitality is overwhelmingly positive. The staff is consistently described as "amazing and friendly," "professional," "attentive," "helpful," and "incredibly friendly." Guests appreciate their responsiveness and dedication to ensuring a comfortable stay, with some specific mentions of excellent service in the restaurants and at the reception.

6. Location & Accessibility

Kempinski Hotel Das Tirol is ideally situated in Jochberg, nestled amidst the breathtaking Kitzbühel Alps.

• Proximity to Kitzbühel: It is conveniently located just 7-9 km south of Kitzbühel, a vibrant medieval town, accessible via a 10-minute complimentary shuttle ride or a short bus ride. Taxis are also available but can be expensive.
• Ski-in/Ski-out: A significant advantage, especially in winter, is the direct access to the ski slopes and lifts of the KitzSki area.
• Surroundings: The hotel offers stunning panoramic scenery and is a perfect base for exploring the Kitzbühel ski area or a network of hiking trails in summer. A car is recommended for exploring beyond the immediate vicinity, although limousine service is available.

7. Value & Pricing

Kempinski Hotel Das Tirol is considered a luxury 5-star superior property, and its pricing reflects this. While specific Michelin Key pricing isn't detailed, the hotel generally offers an "outstanding blend of quality and value," with prices starting from approximately $221 to $416 per night for two adults. High season (e.g., February) sees prices rise significantly, while low season (e.g., August) can offer considerable savings. Despite the premium cost, many guests feel it's worth it due to the exceptional facilities, service, and location.

8. Common Complaints

While generally positive, some recurring issues or criticisms have been noted:

• Billing Errors: One guest reported a significant billing error at checkout, leading to an overcharge, although the hotel apologized and committed to internal review.
• Electric Car Charging: There have been disappointments regarding the electric car charging facilities and their handling.
• Kids' Club Staff: A specific complaint mentioned poor quality and focus of the staff in the kids' zone, with staff reportedly distracted by their phones and not engaging adequately with children.
• Food Quality (Minor): One review mentioned that the food was "not good enough for a five-star hotel," although this is an outlier compared to the general praise for dining.

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