InterContinental Perth City Centre
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Hotel Details
Brand
InterContinental
Hotel Group
IHG
Location
InterContinental Perth City Centre · Perth, Australia
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Key Highlights
- ✓Comfort: Rooms are noted for their comfort, including exceptionally comfortable beds and pillows.
Expert Review: InterContinental Perth City Centre
InterContinental Perth City Centre: A Michelin-Key Selected Experience in the Heart of Perth
The InterContinental Perth City Centre stands out as a luxurious 5-star hotel in the vibrant heart of Perth, recognized with "One MICHELIN Key" for a "very special stay." Guests consistently praise its prime location, exceptional service, and sophisticated design, making it a highly recommended choice for both business and leisure travelers.
1. Overall Rating & Sentiment
The general consensus for the InterContinental Perth City Centre is overwhelmingly positive, with an average rating of 8.6 to 9.1 out of 10 across various platforms. Guests frequently use terms like "fabulous," "exceptional," and "wonderful" to describe their stays. The hotel is considered a top choice in Perth, often listed among the best hotels in the city.
2. Key Highlights
Guests consistently laud several aspects of the InterContinental Perth City Centre:
- Service & Staff: The staff are repeatedly described as accommodating, helpful, welcoming, professional, and friendly, often going above and beyond to ensure guest comfort.
- Location: Its central position in the King Street precinct of Perth's CBD is a major draw, offering easy access to shops, restaurants, and attractions like Elizabeth Quay (just 600m away).
- Design & Cleanliness: The hotel boasts a modern, clean, and well-appointed design with a sophisticated monochrome-plus-gold color palette and contemporary Western Australian art. Guests appreciate the spotless environment and the hotel's beautiful aroma.
- Comfort: Rooms are noted for their comfort, including exceptionally comfortable beds and pillows.
3. Room Quality
The rooms and suites at InterContinental Perth City Centre are described as stylish, modern, and thoughtfully designed, maintaining the hotel's distinctive monochrome-plus-gold color palette.
- Comfort and Amenities: Rooms feature plush king-size beds, comfortable seating areas, work desks, and minibars. Electronic controls for blinds and ample power sockets are also highlighted. Toiletries are often from the luxury brand Byredo.
- Bathrooms: Lavish marble bathrooms with rain showers are standard, and suites may include separate bathtubs. While some find the bathrooms extremely clean and modern, a few guests have noted them to be quite small.
- Views: Many rooms offer impressive views of the Perth CBD.
- Size: Some guests have found standard rooms to be on the smaller side (e.g., 27-32 sqm), but still cozy and well-maintained. Premium Corner King Rooms, at 409 square feet, offer more space.
4. Dining Experience
The hotel offers various dining options, including two restaurants, Heno & Rey and Ascua, and a Club InterContinental lounge.
- Restaurant Quality: Dining experiences are generally positive, with guests praising the delicious food, including good quality room service. Heno & Rey is a tapas bar, while Ascua offers a more upscale experience with dry-aged meats and seafood cooked on a wood-fired grill.
- Breakfast: Buffet breakfast is hosted at Ascua and is generally considered good, offering various options, including artisan coffee. However, some guests have noted that the breakfast service can be poor, with long waits or forgotten orders. There have also been instances of confusion regarding complimentary breakfast for guests.
- Club Lounge: The Club InterContinental lounge is appreciated for offering breakfast, afternoon tea, and evening cocktails with canapes. However, some guests found the lounge space to be surprisingly small and potentially understaffed during busy hours.
5. Service & Staff
The service at InterContinental Perth City Centre is consistently highlighted as a major strength. Staff members are frequently described as:
- Accommodating and Helpful: Guests report staff being very accommodating, helpful, welcoming, and professional.
- Attentive: Many appreciate the staff's attentiveness, with specific mentions of staff going out of their way to assist guests and make their stay comfortable.
- Personalized Touches: Guests have reported pleasant surprises, such as champagne for special occasions and personalized welcome letters.
However, some isolated criticisms include concierge staff not always being knowledgeable about local events or routes, and occasional issues with service responsiveness in restaurants or the Club Lounge, possibly due to understaffing during peak times.
6. Location & Accessibility
The hotel's location is a significant advantage:
- Central CBD: Situated within the King Street precinct of Perth's CBD, it offers a prime and very walkable location.
- Proximity to Attractions: It is close to Elizabeth Quay (600m), Perth Station (about a 5-minute walk), and numerous shops and dining spots.
- Transport: The central location makes exploring the city convenient. Parking is available, with both valet and self-parking options, though self-parking may require calling ahead for directions.
7. Value & Pricing
Guests generally consider the InterContinental Perth City Centre to offer good value for a high-quality hotel.
- Price Range: Typical room prices can vary, with some deals starting around $130-$151 for classic or standard rooms. The average room price is approximately $215, though prices can fluctuate, sometimes reaching up to $263, particularly on Tuesdays.
- Value for Money: The Michelin Key recognition further reinforces its perceived value for a special stay.
8. Common Complaints
While overall reviews are positive, some recurring issues or criticisms include:
- Breakfast Service: Inconsistent breakfast service with long waits, forgotten orders, and occasionally cold air conditioning in the breakfast room.
- Club Lounge Staffing: The Club InterContinental lounge can feel understaffed during busy periods, leading to slower service.
- Room Size: Some guests have found standard rooms to be slightly smaller than expected, though still comfortable and well-designed.
- Amenities: Minor issues like the lack of basic amenities (e.g., dental kits) requiring a call to housekeeping, and open bins without covers in rooms have been noted.
- Concierge Knowledge: Isolated instances of concierge staff lacking detailed knowledge about local events.
- Dining Glamour: One guest felt the food at the connected restaurant was "not as glamorous as you expect from an Interconti hotel."
Sources
Points to Consider
- •While overall reviews are positive, some recurring issues or criticisms include:
- •Amenities: Minor issues like the lack of basic amenities (e.g., dental kits) requiring a call to housekeeping, and open bins without covers in rooms have been noted.
- •Concierge Knowledge: Isolated instances of concierge staff lacking detailed knowledge about local events.
Google Reviews
1,080 reviews
Recent Guest Reviews
Elise
A great place to stay at in Perth. The location on Hay Street has great proximity to lots of key areas. The rooms are spacious and very clean (included a snippet of the view from one of the "King Corner" Rooms). The service received from the second you walk in the door is second to none. The staff are all exceptionally polite, well dressed, welcoming and extremely helpful. I park my vehicle at the...
lucy1016181
The check-in was the best service I had in Perth so far. As soon as I walked in, the staff came to grab my luggage and offered me welcome drink water with lemon. The room was clean and the view was good. The hotel was opposite from chemist warehouse and not far from RAC Arena. We had a concert to go at RAC Arena that night. Definitely will come back again.
おくだなつき
I stayed at the InterContinental Perth City Centre to celebrate my birthday, and it was such a lovely experience. The hotel is located right in the heart of Perth CBD, surrounded by many restaurants, cafes, and shops, which made it very convenient to explore the city. Although the parking area is a few minutes’ walk from the hotel, it’s complimentary, which I really appreciated—it’s a rare and wel...
What would Dennis do
A very nice place to stay. Good rooms, very good door service and attentive staff. No information in room on mini Bar prices hence we withheld use. That is unacceptable and very poor. I prefer open knowlege on all. Excess surcharges for weekend and public holidays for food and other services. If a hotel is your core business, do better than that. It is just revenue raising tactics in line with ...
Anna Alechno
Today for the first time in the history of my travels I was charged by the hotel to release the deposit....I stayed in Intercontinental Perth 5-11th Jan 2026. On 5th Jan the hotel blocked the deposit on my credit card during check in, on 11th Jan during the check out the deposit shoul be released (if no accidentals). The blockade usually is removed 3-10 working days, sometimes longer. On 30th of J...
Mel Reyes
Amazing stay at InterContinental Perth! The service was outstanding from start to finish. Huge thanks to Anna and Manali at the front desk, Tom at the concierge, and the valet team for being so professional, warm, and helpful. The location is very convenient, the rooms are functional and comfortable, and the service truly makes the difference. Byredo toiletries are a plus! I love staying at InterC...
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