InterContinental Perth City Centre

InterContinental Perth City Centre: A Michelin-Key Selected Experience in the Heart of Perth

The InterContinental Perth City Centre stands out as a luxurious 5-star hotel in the vibrant heart of Perth, recognized with "One MICHELIN Key" for a "very special stay." Guests consistently praise its prime location, exceptional service, and sophisticated design, making it a highly recommended choice for both business and leisure travelers.

1. Overall Rating & Sentiment

The general consensus for the InterContinental Perth City Centre is overwhelmingly positive, with an average rating of 8.6 to 9.1 out of 10 across various platforms. Guests frequently use terms like "fabulous," "exceptional," and "wonderful" to describe their stays. The hotel is considered a top choice in Perth, often listed among the best hotels in the city.

2. Key Highlights

Guests consistently laud several aspects of the InterContinental Perth City Centre:

• Service & Staff: The staff are repeatedly described as accommodating, helpful, welcoming, professional, and friendly, often going above and beyond to ensure guest comfort.
• Location: Its central position in the King Street precinct of Perth's CBD is a major draw, offering easy access to shops, restaurants, and attractions like Elizabeth Quay (just 600m away).
• Design & Cleanliness: The hotel boasts a modern, clean, and well-appointed design with a sophisticated monochrome-plus-gold color palette and contemporary Western Australian art. Guests appreciate the spotless environment and the hotel's beautiful aroma.
• Comfort: Rooms are noted for their comfort, including exceptionally comfortable beds and pillows.

3. Room Quality

The rooms and suites at InterContinental Perth City Centre are described as stylish, modern, and thoughtfully designed, maintaining the hotel's distinctive monochrome-plus-gold color palette.

• Comfort and Amenities: Rooms feature plush king-size beds, comfortable seating areas, work desks, and minibars. Electronic controls for blinds and ample power sockets are also highlighted. Toiletries are often from the luxury brand Byredo.
• Bathrooms: Lavish marble bathrooms with rain showers are standard, and suites may include separate bathtubs. While some find the bathrooms extremely clean and modern, a few guests have noted them to be quite small.
• Views: Many rooms offer impressive views of the Perth CBD.
• Size: Some guests have found standard rooms to be on the smaller side (e.g., 27-32 sqm), but still cozy and well-maintained. Premium Corner King Rooms, at 409 square feet, offer more space.

4. Dining Experience

The hotel offers various dining options, including two restaurants, Heno & Rey and Ascua, and a Club InterContinental lounge.

• Restaurant Quality: Dining experiences are generally positive, with guests praising the delicious food, including good quality room service. Heno & Rey is a tapas bar, while Ascua offers a more upscale experience with dry-aged meats and seafood cooked on a wood-fired grill.
• Breakfast: Buffet breakfast is hosted at Ascua and is generally considered good, offering various options, including artisan coffee. However, some guests have noted that the breakfast service can be poor, with long waits or forgotten orders. There have also been instances of confusion regarding complimentary breakfast for guests.
• Club Lounge: The Club InterContinental lounge is appreciated for offering breakfast, afternoon tea, and evening cocktails with canapes. However, some guests found the lounge space to be surprisingly small and potentially understaffed during busy hours.

5. Service & Staff

The service at InterContinental Perth City Centre is consistently highlighted as a major strength. Staff members are frequently described as:

• Accommodating and Helpful: Guests report staff being very accommodating, helpful, welcoming, and professional.
• Attentive: Many appreciate the staff's attentiveness, with specific mentions of staff going out of their way to assist guests and make their stay comfortable.
• Personalized Touches: Guests have reported pleasant surprises, such as champagne for special occasions and personalized welcome letters.

However, some isolated criticisms include concierge staff not always being knowledgeable about local events or routes, and occasional issues with service responsiveness in restaurants or the Club Lounge, possibly due to understaffing during peak times.

6. Location & Accessibility

The hotel's location is a significant advantage:

• Central CBD: Situated within the King Street precinct of Perth's CBD, it offers a prime and very walkable location.
• Proximity to Attractions: It is close to Elizabeth Quay (600m), Perth Station (about a 5-minute walk), and numerous shops and dining spots.
• Transport: The central location makes exploring the city convenient. Parking is available, with both valet and self-parking options, though self-parking may require calling ahead for directions.

7. Value & Pricing

Guests generally consider the InterContinental Perth City Centre to offer good value for a high-quality hotel.

• Price Range: Typical room prices can vary, with some deals starting around $130-$151 for classic or standard rooms. The average room price is approximately $215, though prices can fluctuate, sometimes reaching up to $263, particularly on Tuesdays.
• Value for Money: The Michelin Key recognition further reinforces its perceived value for a special stay.

8. Common Complaints

While overall reviews are positive, some recurring issues or criticisms include:

• Breakfast Service: Inconsistent breakfast service with long waits, forgotten orders, and occasionally cold air conditioning in the breakfast room.
• Club Lounge Staffing: The Club InterContinental lounge can feel understaffed during busy periods, leading to slower service.
• Room Size: Some guests have found standard rooms to be slightly smaller than expected, though still comfortable and well-designed.
• Amenities: Minor issues like the lack of basic amenities (e.g., dental kits) requiring a call to housekeeping, and open bins without covers in rooms have been noted.
• Concierge Knowledge: Isolated instances of concierge staff lacking detailed knowledge about local events.
• Dining Glamour: One guest felt the food at the connected restaurant was "not as glamorous as you expect from an Interconti hotel."

Sources

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