Hotel Reiters Supreme

Hotel Reiters Supreme: A Comprehensive Review of the Michelin Key Selected Property

Hotel Reiters Supreme in Bad Tatzmannsdorf, Austria, is an Adults Only, 5-star Michelin Key Selected property renowned for its expansive wellness offerings and picturesque setting in the southern Burgenland. While guests frequently laud its serene environment and dedicated staff, a recurring theme in feedback points to a need for facility updates to match its luxury pricing and star rating.

1. Overall Rating & Sentiment

The general sentiment for Hotel Reiters Supreme is largely positive, with guests often describing their stays as "exceptional" or "wonderful." However, despite its many strong points, reviews frequently mention a disparity between the hotel's luxurious aspirations and some of its dated facilities, leading to mixed opinions on overall value for money. Overall ratings often hover around 9.1 out of 10 on various platforms.

2. Key Highlights

Guests consistently praise the hotel's stunning location amidst wooded rolling hills and its extensive range of amenities designed for relaxation and activity. Key highlights include:

• Expansive Wellness Area: The Yin Yang Thermal Spa is a standout feature, boasting an 8,000 m² area with numerous freshwater, saltwater, and thermal water pools, various saunas, steam baths, and a bistro. A wide selection of massage and beauty treatments is also available.
• Golf Course: The resort offers a 27-hole golf course, with guests receiving discounts.
• Lipizzaner Stud Farm: Unique to the hotel, guests can enjoy riding lessons and carriage rides with Lipizzaner horses.
• Activities: A variety of activities are offered, including yoga, hiking, cycling (with bike and e-bike hire), and tennis.
• Adults-Only Concept: The adults-only environment is appreciated by guests seeking a tranquil retreat.

3. Room Quality

The 180 rooms at Hotel Reiters Supreme are described as spacious, elegant, and light-flooded, often featuring private balconies with views of the surrounding countryside. They come equipped with modern amenities such as flat-screen cable TVs and minibars. Bathrooms are generally supplied with bathrobes, slippers, and toiletries, including both a bathtub and shower. However, a significant number of guests report that rooms and especially bathrooms appear "outdated" or "old," suggesting they do not align with the expectations of a 5-star hotel, with some feeling that online photographs are "super edited."

4. Dining Experience

The dining experience at Hotel Reiters Supreme is a major highlight and receives high praise from guests.

• Breakfast: The sumptuous breakfast buffet is consistently rated as excellent, offering a rich variety of fresh, high-quality delicacies.
• Dinner: For half-board guests, a 5-course dinner or show kitchen buffet is provided. The main courses, which include meat, fish, and vegetarian options, are prepared freshly. The culinary offerings are complemented by a buffet of homemade bread, cold appetizers, soups, intermediate courses, sophisticated desserts, and an exquisite cheese selection.
• Restaurants: The à la carte restaurant has been awarded 3 toques by Gault Millau, serving Austrian cuisine and regional specialties. There are four restaurants in total, serving the same menu, with breakfast offered in two. Niki's bistro offers à la carte options for lunch.

5. Service & Staff

The service and staff at Reiters Supreme are widely regarded as a strong point of the hotel. Guests consistently commend the team for being excellent, friendly, attentive, and professional. Many appreciate the warm and welcoming atmosphere created by the staff. The hotel owner, Mr. Reiter, is also noted for personally greeting guests during dinner, which adds a unique touch to the hospitality.

6. Location & Accessibility

Hotel Reiters Supreme is nestled in the heart of the picturesque Austrian countryside, specifically in Bad Tatzmannsdorf. The resort is set on a vast 125-hectare (300-acre) property of wooded rolling hills, providing a peaceful and rejuvenating escape. This charming spa town is known for its idyllic landscapes and soothing thermal springs. The hotel offers free private parking on site, with a parking garage available for an additional cost.

7. Value & Pricing

The value and pricing at Hotel Reiters Supreme present a mixed picture. While the extensive amenities, excellent dining, and service contribute to a luxury experience, several guests express concerns about the value for money, especially in light of the perceived outdated aspects of the hotel's facilities. Average prices for a weekend night can range from approximately $464 to $622, with room rates starting around $444. Some guests feel the hotel is "overpriced" given certain conditions.

8. Common Complaints

The most frequently cited criticisms and complaints include:

• Outdated Facilities: This is the most prevalent complaint, with guests noting that parts of the hotel, including some rooms, bathrooms, corridors, and the overall facade, appear "old" and could benefit from renovation to align with modern 5-star standards. Some reviews suggest that the hotel's online photographs might be misleading due to heavy editing.
• Value for Money: Linked to the outdated facilities, many guests feel that the price point is too high for the current condition of some areas of the hotel.
• Spa Conditions: Specific complaints have included water temperatures in the spa being too cold, air temperatures in the spa area being too cool, and overly bright lighting.
• Minor Issues: Other less frequent but notable complaints include an initial lack of coffee machines in rooms (with an extra charge for capsules if provided upon request), occasional reports of smoke smell, and questions about dogs being allowed in the dining areas. The lobby bar's ambiance was also described as dated by one reviewer.

Sources

1. booking.com
2. kayak.com
3. booking.com
4. michelin.com
5. booking.com
6. booking.com
7. supremehotel.at
8. agoda.com
9. holidaycheck.at
10. holidaycheck.de
11. supremehotel.at
12. booking.com