Hotel Nacional de Cuba
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Hotel Details
Location
Havana
Cuba, North America
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Expert Review: Hotel Nacional de Cuba
Hotel Nacional de Cuba, a Michelin Key Selected property, stands as an iconic landmark in Havana, offering guests a unique blend of rich history, architectural grandeur, and a glimpse into Cuba's vibrant past. Perched on Taganana Hill in the Vedado district, it provides commanding views of the sea and the city.
1. Overall Rating & Sentiment
The general consensus among guests is that Hotel Nacional de Cuba is a magnificent and historic establishment that offers an unparalleled sense of place, often described as "Cuba's grande dame". While many appreciate its classic charm and historical significance, some acknowledge that the hotel is showing its age and could benefit from renovations to meet modern five-star luxury standards. Despite this, the overwhelming sentiment is positive, with many considering a stay here an essential Cuban experience.
2. Key Highlights
Guests consistently laud the hotel's captivating history, stunning architecture, and expansive ocean-view gardens. The beautiful lobby, adorned with original tiles and chandeliers, and the famous outdoor terrace, perfect for enjoying mojitos and sunsets over the ocean, are frequently mentioned as beloved features. The hotel's legacy, having hosted a myriad of famous personalities from Hollywood stars to world leaders, adds to its allure. Daily guided tours that delve into the hotel's storied past, including tunnels used during the Cuban Missile Crisis, are also a major draw. The presence of wandering peacocks in the gardens further enhances the picturesque setting.
3. Room Quality
Rooms at Hotel Nacional de Cuba are generally described as clean and comfortable, maintaining a traditional style with dark wood furniture. Many rooms offer breathtaking views of the Malecón seafront. Amenities typically include minibars, flat-screen TVs with multiple channels, air-conditioning, safes, and hairdryers. While some rooms still feature plush blue carpets, there's a gradual effort to restore original tile flooring. Suites offer additional comforts like slippers, robes, and separate showers and tubs. However, some guests note that the bathrooms have old fixtures, and occasional plumbing and AC issues are reported. Some rooms can also have a musty smell due to old carpeting and windows that don't open.
4. Dining Experience
The Hotel Nacional de Cuba offers a diverse range of dining options. The elegant Comedor de Aguiar is lauded as one of the city's most exclusive restaurants, serving a selection of national and international gourmet cuisine, complemented by a curated wine list and live piano music. La Barraca, an open-air Creole restaurant located in the courtyard with views of the gardens and sea, provides traditional Cuban dishes cooked on charcoal and often features live music. Signature Cuban dishes like Ropa Vieja, Lechón Asado, and Tostones are prominent on the menu. While the breakfast buffet is generally considered decent, some guests suggest opting for freshly made omelettes. Overall, the food is often rated as excellent by Cuban standards, though it might be considered average compared to international luxury hotels. The hotel also features several bars, including the 24-hour Gallery Bar, the Rosa Nautica in the gardens, and the brand new Rooftop Bar "Capablanca" offering impressive views and a selection of spirits and Cuban rums.
5. Service & Staff
Guest feedback on service and staff is largely positive, with many describing the personnel as friendly, super attentive, and professional. Several guests express satisfaction with the hospitality experienced, wishing other Cuban hotels had similar customer service. However, there are isolated reports of issues, such as security staff not being helpful after a reported theft.
6. Location & Accessibility
The Hotel Nacional de Cuba is strategically located in the heart of Vedado, Havana, on a hill overlooking the Malecón seafront. This elevated position provides spectacular views of the Havana Harbor, the seawall, and the city. While it's not within immediate walking distance of Old Havana, it's a short taxi ride away (approximately 15 minutes by foot) Taxis, including vintage American cars, are readily available outside the hotel for transportation to major tourist spots. The hotel's central location in Vedado means it is surrounded by various attractions, with the bay and Malecón less than 1 kilometer away. Two famous jazz clubs are also within eyesight.
7. Value & Pricing
Rates for Hotel Nacional de Cuba can start from approximately $198 USD. Many guests find the hotel offers excellent value for money, especially given its historical significance and unique charm. The pricing reflects its status as a historic and iconic property, offering an experience that transcends typical luxury hotel stays. Executive Floor rooms and suites come with additional benefits such as expedited check-in/out, complimentary snacks and cocktails, and access to a renovated adults-only Executive Pool.
8. Common Complaints
Recurring criticisms often center on the hotel's aging infrastructure. Guests frequently mention the need for maintenance and renovation in rooms and common areas, with some describing the decor as dated. Specific complaints include old bathroom fixtures, occasional plumbing and AC issues, and sometimes musty rooms due to old carpeting and non-opening windows. While food quality is generally good by Cuban standards, some guests find dinner options limited, especially if they have specific dietary preferences. Wi-Fi failures and instances of theft have also been reported, highlighting concerns about facility upkeep and security.
