Hilton Amsterdam Airport Schiphol
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Hotel Details
Brand
Hilton
Location
Hilton Amsterdam Airport Schiphol · Amsterdam, Netherlands
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Key Highlights
- ✓Service: The staff are frequently described as friendly, professional, polite, and exceptionally helpful, making guests feel valued and well-cared for.
Expert Review: Hilton Amsterdam Airport Schiphol
The Hilton Amsterdam Airport Schiphol stands out as a highly-rated and well-regarded hotel, particularly praised for its exceptional convenience for air travelers and its modern, comfortable amenities. It is recognized as a Michelin Guide hotel selection property.
1. Overall Rating & Sentiment
The general consensus for the Hilton Amsterdam Airport Schiphol is overwhelmingly positive, with guests consistently giving it high ratings, often averaging between 8.7 and 8.8 out of 10. Reviews frequently highlight an outstanding overall experience, emphasizing luxury, comfort, and a prime location, making it an excellent choice for airport stays.
2. Key Highlights
Guests consistently laud the Hilton Amsterdam Airport Schiphol for several key aspects:
- Service: The staff are frequently described as friendly, professional, polite, and exceptionally helpful, making guests feel valued and well-cared for.
- Location: Its direct connection to Amsterdam Airport Schiphol via a covered walkway is a major highlight, offering unparalleled convenience for travelers with early flights or layovers, eliminating the need for shuttle buses or exposure to the elements.
- Design: The hotel's unique and futuristic architectural styling, including an impressive high atrium, sets it apart from typical airport hotels, providing a modern and clean aesthetic.
- Amenities: The hotel boasts top-notch facilities, including a well-equipped spa (with a steam room, sauna, and jacuzzi), a 24-hour fitness center, a sophisticated executive lounge, and various meeting spaces. Practical amenities like connecting rooms, free WiFi, digital key access, and EV charging are also available.
3. Room Quality
The rooms at the Hilton Amsterdam Airport Schiphol are consistently praised for their quality:
- Description and Design: Rooms are clean, spacious, modern, and immaculately maintained, featuring a contemporary style. They often include unique diamond-shaped windows, offering views of either the atrium or the airport tarmac. The décor incorporates abstract designs and artwork inspired by Dutch heritage.
- Comfort: Guests frequently highlight the "amazingly comfortable" beds, often dressed with high-quality Egyptian cotton linen, ensuring a restful sleep. Excellent soundproofing ensures a quiet environment despite the hotel's proximity to the airport. Rooms come equipped with a large work desk, an armchair, a huge television, a well-stocked mini-bar, an espresso maker, and a kettle.
- Bathroom: Bathrooms are generally spacious and modern, featuring large walk-in showers (though some rooms may have a bath available upon request), huge towels, bathrobes, and luxury toiletries like Crabtree & Evelyn.
4. Dining Experience
The hotel offers a commendable dining experience:
- Bowery Restaurant: This stylish, Dutch-themed restaurant serves delicious meals, including a wide range of options for dinner, from poke bowls to Jasper grills and Asian dishes.
- Breakfast: The breakfast buffet is a significant highlight, frequently described as superb and one of the best. It offers a vast selection, including made-to-order omelets, fresh fruits, pastries, and various beverages. It is complimentary for Hilton Honors Gold and Diamond members.
- Axis Lobby and Cocktail Bar: This bar is a popular spot for guests to enjoy great cocktails.
- Executive Lounge: The executive lounge provides a quieter setting for breakfast and offers snacks and beverages throughout the day, with hot snacks served in the evening.
5. Service & Staff
The service at Hilton Amsterdam Airport Schiphol consistently receives high praise. Staff members are described as professional, friendly, polite, helpful, and attentive, often going the extra mile, such as assisting with luggage or even helping with a child's hair. Guests report a proactive service culture, with staff making them feel valued and well-cared for.
6. Location & Accessibility
The hotel's location is arguably its strongest asset for many travelers:
- Airport Connectivity: It is directly connected to Amsterdam Airport Schiphol (AMS) via a covered walkway, making it incredibly convenient. The walk to the terminal and train station typically takes between 5 to 10 minutes, entirely indoors.
- City Access: While an airport hotel, it offers easy access to downtown Amsterdam. A 15-20 minute train ride connects guests to the city center, where they can explore museums, restaurants, markets, and other attractions.
7. Value & Pricing
The Hilton Amsterdam Airport Schiphol is generally considered a solid choice, offering the quality expected at its price point. Some guests find it "a little bit pricey" but acknowledge the value for its convenience and amenities. Rates may be more favorable on weekends, as it is a popular choice for business travelers during the week.
8. Common Complaints
While largely positive, some recurring issues and criticisms have been noted by guests:
- Value and Amenities: A few guests have expressed concerns about the overall value for money and minor deficiencies in certain room amenities, such as a lack of pod coffee machines (only instant coffee) or occasional issues with the quality of bathroom fixtures like plasticky sinks or less-than-ideal water pressure. Free water might not be provided without Hilton Honors Silver status or higher.
- Hidden Charges: Some guests have reported issues with charges not being clearly explained in advance, such as extra fees for breakfast (even if pre-paid) or pet fees.
- Service Lapses: While staff are generally praised, isolated incidents of slow check-in, delayed room service, or impolite staff (e.g., a "very rude female bartender") have been mentioned.
- Dining Options: Some guests found the dining choices somewhat limited outside of Asian cuisine in the main restaurant, and the restaurant prices were considered high.
- Executive Lounge: One reviewer felt the executive lounge functioned more as an eating area than a relaxing or working space and could become crowded during peak breakfast hours.
- Minor Room Issues: Occasional reports of a "weird smell" in a room.
- Access Card Restrictions: For families or groups with rooms on different floors, the access card only granting entry to one's own floor was an inconvenience.
Sources
Points to Consider
- •While largely positive, some recurring issues and criticisms have been noted by guests:
- •Hidden Charges: Some guests have reported issues with charges not being clearly explained in advance, such as extra fees for breakfast (even if pre-paid) or pet fees.
- •Minor Room Issues: Occasional reports of a "weird smell" in a room.
Google Reviews
4,046 reviews
Recent Guest Reviews
Nick Camacho
Hilton Amsterdam Airport Schiphol – Review For a hotel that’s technically “on-site,” the Hilton is definitely the furthest walk — tucked right at the end of the covered tunnel from Schiphol. It’s easy enough, but after a long day of travelling it does feel like the marathon option compared with the others clustered closer. Check-in was smooth enough, but the guy who checked me in seemed to have ...
Response from the owner
Dear Mr. Camacho, <br>Thank you for taking the time to share such a detailed review.<br>We’re delighted to hear that you enjoyed the hotel’s design and found your Executive Room comfortable and quiet....
Mike Madison
We ended up staying at the Hilton due to a cancelled flight at Schiphol airport. We had a great experience, although I would say the pricing here is HIGHLY variable. So, while our experience was fantastic for a couple hundred Euro a night, I'm not sure I'd recommend it at 400-500 Euro a night (which is what it would have cost to stay one additional night). The staff, food, and rooms at the Hilton...
Response from the owner
Dear Mr. Madison, <br>hank you for sharing your experience. I am glad to hear that, despite the flight cancellation, you enjoyed our rooms, breakfast, and the service from our team. We appreciate your...
Oleg Shaposh66nikov
I am writing this review as an appeal to the General Manager in the hope that he will see it. Please tell me how such a wonderful, expensive chain hotel could be turned into a dump? Let's take it step by step. I stayed with my family in a family room from January 10 to 11. Rats and mice were running around in the lobby where the reception and bar are located, living in the upholstery of the sofas ...
Response from the owner
Dear Valued Guest, <br>Thank you for sharing your feedback regarding your recent stay at the Hilton Schiphol. I am truly sorry for the experience you and your family encountered. The issues you descri...
Naohiro Tanaka
Facility looks fabulous, but Shower is weak, room is cold even max out the A/C. Internet is slow with Special promo code. They would not even let me use microwave to heat up my own meal. I am an airline crew. I don’t want to eat every meal at restaurants. They said it is illegal to heat up customers meal. I have never heard of this regulation. Everywhere in the world , hotels would help me hea...
Response from the owner
Dear Naohiro, <br>Thank you for your feedback, and I’m sorry your stay did not meet expectations. The issues with the shower, room temperature, and internet are not the experience we aim to provide, a...
Rashi Sharma
I am extremely disappointed with the service I experienced at the hotel restaurant. What should have been a relaxing and enjoyable meal turned into one of the most uncomfortable dining experiences I’ve ever had. To begin with, I waited almost 30 minutes just for someone to take my order. The restaurant was not overwhelmingly busy, and yet the waiter completely ignored my table. I tried to be pati...
Carl Blundon
Overall my stay at Hilton Amsterdam Airport was top notch. The staff were friendly, room was great and the breakfast has impressive variety. As always, my focus is on the fitness facilities. The gym was well-equipped with dumbbells, flat bench, medicine balls and cable machine. More than enough to get two solid full body sessions in during my stay. Top marks on the cardio side with 4 treadmills...
Response from the owner
Dear Mr. Blundon, <br>Thank you for your excellent review. We’re delighted to hear that you enjoyed your stay, from our friendly team and comfortable rooms to the variety at breakfast. It’s great to k...
