Hilton Amsterdam Airport Schiphol

The Hilton Amsterdam Airport Schiphol stands out as a highly-rated and well-regarded hotel, particularly praised for its exceptional convenience for air travelers and its modern, comfortable amenities. It is recognized as a Michelin Guide hotel selection property.

1. Overall Rating & Sentiment

The general consensus for the Hilton Amsterdam Airport Schiphol is overwhelmingly positive, with guests consistently giving it high ratings, often averaging between 8.7 and 8.8 out of 10. Reviews frequently highlight an outstanding overall experience, emphasizing luxury, comfort, and a prime location, making it an excellent choice for airport stays.

2. Key Highlights

Guests consistently laud the Hilton Amsterdam Airport Schiphol for several key aspects:

• Service: The staff are frequently described as friendly, professional, polite, and exceptionally helpful, making guests feel valued and well-cared for.
• Location: Its direct connection to Amsterdam Airport Schiphol via a covered walkway is a major highlight, offering unparalleled convenience for travelers with early flights or layovers, eliminating the need for shuttle buses or exposure to the elements.
• Design: The hotel's unique and futuristic architectural styling, including an impressive high atrium, sets it apart from typical airport hotels, providing a modern and clean aesthetic.
• Amenities: The hotel boasts top-notch facilities, including a well-equipped spa (with a steam room, sauna, and jacuzzi), a 24-hour fitness center, a sophisticated executive lounge, and various meeting spaces. Practical amenities like connecting rooms, free WiFi, digital key access, and EV charging are also available.

3. Room Quality

The rooms at the Hilton Amsterdam Airport Schiphol are consistently praised for their quality:

• Description and Design: Rooms are clean, spacious, modern, and immaculately maintained, featuring a contemporary style. They often include unique diamond-shaped windows, offering views of either the atrium or the airport tarmac. The décor incorporates abstract designs and artwork inspired by Dutch heritage.
• Comfort: Guests frequently highlight the "amazingly comfortable" beds, often dressed with high-quality Egyptian cotton linen, ensuring a restful sleep. Excellent soundproofing ensures a quiet environment despite the hotel's proximity to the airport. Rooms come equipped with a large work desk, an armchair, a huge television, a well-stocked mini-bar, an espresso maker, and a kettle.
• Bathroom: Bathrooms are generally spacious and modern, featuring large walk-in showers (though some rooms may have a bath available upon request), huge towels, bathrobes, and luxury toiletries like Crabtree & Evelyn.

4. Dining Experience

The hotel offers a commendable dining experience:

• Bowery Restaurant: This stylish, Dutch-themed restaurant serves delicious meals, including a wide range of options for dinner, from poke bowls to Jasper grills and Asian dishes.
• Breakfast: The breakfast buffet is a significant highlight, frequently described as superb and one of the best. It offers a vast selection, including made-to-order omelets, fresh fruits, pastries, and various beverages. It is complimentary for Hilton Honors Gold and Diamond members.
• Axis Lobby and Cocktail Bar: This bar is a popular spot for guests to enjoy great cocktails.
• Executive Lounge: The executive lounge provides a quieter setting for breakfast and offers snacks and beverages throughout the day, with hot snacks served in the evening.

5. Service & Staff

The service at Hilton Amsterdam Airport Schiphol consistently receives high praise. Staff members are described as professional, friendly, polite, helpful, and attentive, often going the extra mile, such as assisting with luggage or even helping with a child's hair. Guests report a proactive service culture, with staff making them feel valued and well-cared for.

6. Location & Accessibility

The hotel's location is arguably its strongest asset for many travelers:

• Airport Connectivity: It is directly connected to Amsterdam Airport Schiphol (AMS) via a covered walkway, making it incredibly convenient. The walk to the terminal and train station typically takes between 5 to 10 minutes, entirely indoors.
• City Access: While an airport hotel, it offers easy access to downtown Amsterdam. A 15-20 minute train ride connects guests to the city center, where they can explore museums, restaurants, markets, and other attractions.

7. Value & Pricing

The Hilton Amsterdam Airport Schiphol is generally considered a solid choice, offering the quality expected at its price point. Some guests find it "a little bit pricey" but acknowledge the value for its convenience and amenities. Rates may be more favorable on weekends, as it is a popular choice for business travelers during the week.

8. Common Complaints

While largely positive, some recurring issues and criticisms have been noted by guests:

• Value and Amenities: A few guests have expressed concerns about the overall value for money and minor deficiencies in certain room amenities, such as a lack of pod coffee machines (only instant coffee) or occasional issues with the quality of bathroom fixtures like plasticky sinks or less-than-ideal water pressure. Free water might not be provided without Hilton Honors Silver status or higher.
• Hidden Charges: Some guests have reported issues with charges not being clearly explained in advance, such as extra fees for breakfast (even if pre-paid) or pet fees.
• Service Lapses: While staff are generally praised, isolated incidents of slow check-in, delayed room service, or impolite staff (e.g., a "very rude female bartender") have been mentioned.
• Dining Options: Some guests found the dining choices somewhat limited outside of Asian cuisine in the main restaurant, and the restaurant prices were considered high.
• Executive Lounge: One reviewer felt the executive lounge functioned more as an eating area than a relaxing or working space and could become crowded during peak breakfast hours.
• Minor Room Issues: Occasional reports of a "weird smell" in a room.
• Access Card Restrictions: For families or groups with rooms on different floors, the access card only granting entry to one's own floor was an inconvenience.

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