Dorsett City, London
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Hotel Details
Location
Dorsett City, London · London, United Kingdom
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Key Highlights
- ✓Location: Its prime position right atop Aldgate Station provides excellent accessibility to major landmarks and public transport.
Expert Review: Dorsett City, London
Dorsett City, London, a Michelin Key Selected property, offers a stylish and luxurious experience in the heart of London's financial district, blending British charm with Asian hospitality.
1. Overall Rating & Sentiment
The general consensus for Dorsett City, London, is highly positive, with guests frequently impressed by its clean and calm ambiance, helpful staff, and delicious food. It's considered a stylish, luxurious, and brilliantly located base for both city exploration and relaxation. Many describe it as a great value for money, a comfortable base for a weekend trip, and a spotless hotel with terrific staff.
2. Key Highlights
Guests consistently praise several aspects of Dorsett City, London:
- Location: Its prime position right atop Aldgate Station provides excellent accessibility to major landmarks and public transport.
- Design & Ambiance: The hotel features contemporary and grand décor with subtle Chinese influences, incorporating black, gold, and marble elements that create a sophisticated yet oriental look. The lobby is noted for its luxurious and clean "good hotel smell."
- Amenities: Highlights include free Wi-Fi, 24-hour room service, a 24-hour gym, meeting rooms, and a smartphone in each room for guest use. The rooftop bar, Jin Bo Law, offers breathtaking panoramic city views.
- Service: Friendly, polite, and attentive staff are frequently mentioned, contributing to a welcoming and stress-free stay.
3. Room Quality
The rooms at Dorsett City, London, are described as well-kept, stylish, welcoming, contemporary, and cozy. They feature classy and elegant décor with subtle Chinese nods in cushions, throws, and color choices. A significant highlight is the floor-to-ceiling windows, offering amazing city views. Rooms are equipped with flat-screen TVs, a fridge, coffee-making facilities, a wardrobe, and a desk. Bathrooms are often made of marble, and while some rooms may not have a bath, the showers are a welcome respite. While some reviewers note rooms can be compact, especially in inner-city London, they are packed with "super slick and expensive fixtures and fittings."
4. Dining Experience
Dorsett City, London, offers diverse dining options:
- VQ (Vint Quatre): This 24-hour brasserie-style eatery provides a laid-back atmosphere and a wholesome contemporary menu with "great British grub" and comfort food. It's known for its variety of cocktails, beers, and wine, and the ability to get breakfast items like eggs benedict at any time. Breakfast at VQ is a buffet with a wide selection, including Asian cuisine, continental options, and cooked breakfast.
- Shikumen: This Chinese restaurant offers Shanghai-style and East-meets-West cuisine, and is noted for its dim sum.
- Jin Bo Law: The rooftop bar and restaurant serves drinks and offers spectacular views across the city skyline.
5. Service & Staff
Guest feedback consistently highlights the friendly, polite, and attentive nature of the staff. Check-in is often described as easy and stress-free. The staff's helpfulness contributes significantly to a positive guest experience.
6. Location & Accessibility
The hotel boasts an excellent and convenient location on the eastern edge of the City of London, directly next to Aldgate Station. This makes it ideal for both business and leisure travelers. Popular destinations such as the Tower of London, Tower Bridge, Leadenhall Market, and the Sky Garden are within walking distance or a short drive. Shopping opportunities are available at nearby Leadenhall and Borough markets.
7. Value & Pricing
While specific pricing can vary, a stay in a standard double room at Dorsett City has been quoted starting from £220 per night, including breakfast, with Junior Suites starting from £320 per night, including breakfast. The hotel is often considered to offer great value.
8. Common Complaints
While overall sentiment is positive, some minor issues have been noted by guests:
- Room Size: As with many central London hotels, some guests find the rooms to be compact.
- Vanity Area: One review mentioned the vanity area being quite narrow, limiting space for personal items.
- Deposit: One past complaint mentioned a £50 room deposit not being clearly stated at booking and delays in its return.
- Room Issues: Isolated incidents included problems with a bathroom sliding door, non-working TV, and cold rooms where electric heaters were insufficient. Some older reviews for a different Dorsett London property (Shepherd's Bush) mentioned issues with room cleanliness, damp odors, and stained carpets, along with disinterested evening staff, but these refer to a different hotel.
Sources
Points to Consider
- •While overall sentiment is positive, some minor issues have been noted by guests:
- •Deposit: One past complaint mentioned a £50 room deposit not being clearly stated at booking and delays in its return.
Google Reviews
3,693 reviews
Recent Guest Reviews
Vishwa Andani
I had a wonderful experience at the Dorsett Hotel, and I especially want to appreciate the Shrushti. She was extremely welcoming, professional, and helpful throughout my stay. From check-in to answering my questions about the area, she made everything smooth and stress-free. Her friendly attitude truly made a difference and set a positive tone for my visit. Thank you for the excellent hospitality!
Response from the owner
Thank you for your lovely review and for sharing your experience at Dorsett Hotel.<br><br>We’re especially pleased to hear your kind words about Shrushti her welcoming and professional approach truly ...
Billy K
Reached hotel at 8pm to check-in with no queue. Nice hotel lobby. Deluxe room with king sized bed for 1pax, window facing the back - no views necessarily as a traveller. The room interior could do with a bit of refreshing. Beddings etc are spotless. Bathroom relative tiny but no issue for 1pax. Not sure why some reviews complained about the breakfast, it's a good spread of English breakfast items,...
Response from the owner
Thank you for taking the time to share such a detailed review. We’re pleased to hear you enjoyed the smooth check-in, our location, breakfast selection, and the friendliness of the team. Your comments...
Michaël Camerlo
Very disappointing experience at the Dorsett Hotel in Shepherd’s Bush. After arriving from a long-haul red-eye flight with no sleep, I was told: “Usually check-in is at 3pm, but we have your room available already.” I was relieved and said “that’s great!” - only to then be told it would cost £10 per hour (£70 total) to access it before 3pm. Considering the room was ready, this felt extremely oppo...
Response from the owner
We’re very sorry your stay at Dorsett Hotel Shepherd’s Bush fell short of expectations. We sincerely apologize for the issues with early check-in, room condition, and housekeeping, as well as the serv...
Heer Mehta
I loved my experience at the hotel. The customer service was great. A particular employee named Shrushti Mehta stood out the most to me due to her politeness and helpful nature. Overall, if i were to come back to London in the future I will definitely stay at this hotel due to its great customer service.
Response from the owner
Thank you for your kind words about Dorsett Hotel Shepherd’s Bush. We’re delighted you appreciated Shrushti’s politeness and helpfulness we’ll be sure to share your feedback with her.<br><br>We look f...
Josh Kirton
An Exceptional Stay at Dorsett Hotel My stay at the Dorsett Hotel was nothing short of outstanding. From the moment I arrived, I was welcomed with warm, professional hospitality that immediately set the tone for a truly memorable experience. The room was beautifully designed—spotlessly clean, spacious, and incredibly comfortable, with thoughtful details that made it feel both luxurious and relax...
Response from the owner
Thank you for your exceptional review! We’re truly delighted to hear that your stay at Dorsett Hotel was outstanding from start to finish. It’s wonderful to know you enjoyed the comfort and design of ...
Son Heung-min
We had a very comfortable and pleasant stay at the hotel. The service was excellent throughout, and we would especially like to appreciate Shrushti for her professionalism and helpful nature. She was courteous, efficient, and always ready to assist with a smile. Her positive attitude truly enhanced our overall experience.
Response from the owner
Thank you for your wonderful review of Dorsett Hotel Shepherd’s Bush. We’re delighted you had a comfortable stay and especially appreciate your kind words about Shrushti we’ll be sure to share your f...











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