Citadines Connect Sydney Airport
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Hotel Details
Location
Citadines Connect Sydney Airport · Sydney, Australia
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Key Highlights
- ✓Bar: The Penthouse also features a beautiful bar with an enormous range of cocktails. Happy Hour is available with discounted cocktails.
Expert Review: Citadines Connect Sydney Airport
Citadines Connect Sydney Airport, a Michelin Key Selected property, offers a distinctive and highly-rated airport hotel experience, blending modern urban design with a nostalgic 1960s aviation theme.
1. Overall Rating & Sentiment
The general consensus for Citadines Connect Sydney Airport is overwhelmingly positive, with an impressive overall rating of 8.9 on platforms like Agoda, 8.6 on Trip.com, 8.8 on Hotels.com and Expedia, and 8.3 on Booking.com based on over 10,000 reviews. Guests frequently praise it as a "very good" to "excellent" choice, particularly for travelers seeking convenient and stylish accommodation near Sydney Airport.
2. Key Highlights
Guests consistently highlight several standout features:
- Design & Ambiance: The hotel's "super funky" 1960s aviation-inspired decor, featuring bright colors, bold patterns, and clean-lined modern furniture, creates a memorable and vibrant atmosphere, a refreshing change from typical airport hotels. Neon signs guide guests, and every detail is meticulously thought out.
- Location & Accessibility: Its close proximity to Sydney Domestic Airport is a major draw, being a 2-minute drive or a 5-20 minute walk to Terminals 2 and 3.
- Rooftop Bar (The Penthouse): The Penthouse, located on level eight, offers 360-degree views of Sydney and spectacular views of planes flying in and out of the airport, making it a perfect spot for cocktails.
- Cleanliness & Comfort: The hotel is consistently described as spotlessly clean, with comfortable beds and quiet rooms despite its airport location.
- Pet-Friendly: The hotel is noted for welcoming pets, even offering "doggo cocktails" in the Penthouse.
3. Room Quality
Citadines Connect Sydney Airport offers 150 rooms categorized from Economy to First Class, ensuring options for various budgets.
- Comfort & Features: Rooms are described as spacious and well-designed, featuring very comfortable king-sized beds and pillows. Amenities include 55-inch televisions (some with Ambilight technology), waterfall rain showers, lush bathroom amenities, and blackout curtains.
- Design: The rooms extend the hotel's funky, modern design with pastel color palettes and copper accents, offering a touch of vintage nostalgia.
- Views & Space: Some rooms offer views of arriving and departing aircraft or the Sydney skyline, and some even include spacious balconies. There is also ample storage space for guests staying for a few days.
4. Dining Experience
The hotel provides convenient dining options tailored for travelers:
- Penthouse Grab & Go: This 24-hour food shop offers a selection of self-serve gourmet meals, including hot and cold locally-sourced dishes, and is available for breakfast, lunch, and dinner.
- Bar: The Penthouse also features a beautiful bar with an enormous range of cocktails. Happy Hour is available with discounted cocktails.
- Breakfast: The buffet breakfast comes highly recommended.
- Coffee: Guests have praised the coffee as "absolutely delicious."
- Pricing: While the food selection is convenient, it can be "a little pricey," akin to airport prices, targeting travelers in a rush.
5. Service & Staff
The service and staff at Citadines Connect Sydney Airport consistently receive high praise. Guests describe the staff as "friendly," "helpful," "polite," and "knowledgeable," contributing significantly to a positive stay. Their attentiveness and willingness to go "above and beyond" are frequently mentioned.
6. Location & Accessibility
The hotel's primary advantage is its strategic location:
- Airport Proximity: It's located just a 2-minute drive from Sydney Domestic Airport and approximately a 5-10 minute walk to the domestic terminals (T2 & T3). The international terminal (T1) is a 10-minute drive away.
- Transport: An airport shuttle service is available for an additional charge of AUD 15 per person (one-way). For accessing Sydney CBD, guests can easily walk to Mascot train station, which is a short 10-minute train journey.
- Neighborhood: Situated in Mascot, the hotel provides easy access to public transport and is a short trip from Sydney CBD.
7. Value & Pricing
Citadines Connect Sydney Airport is generally regarded as offering good value for money. With an average price per room around AUD 185.57 in the past month, it is often more affordable than the city's average hotel room rate of AUD 235.79. This makes it a budget-friendly yet quality option for travelers. Self-parking is available for AUD 35 per night.
8. Common Complaints
While reviews are largely positive, a few recurring criticisms include:
- Pillow Options: Some guests expressed a desire for a greater variety of pillows, noting that all provided pillows were the same.
- In-Room Water: The absence of complimentary bottled water in the rooms, requiring guests to purchase it from the 24/7 pantry, has been mentioned as a minor inconvenience.
- Maintenance Issues: One reviewer noted scuff marks on walls, mold in shower grout, and a drain fly infestation in the bathroom.
- Cashless Property & Surcharges: The hotel is a cashless property, and credit card payments incur a surcharge (1.10% for Visa/Mastercard, 2.20% for American Express/Diners Club).
- Housekeeping: Housekeeping services are available upon request only and are not provided on Sundays and Public Holidays.
Sources
Points to Consider
- •While reviews are largely positive, a few recurring criticisms include:
- •Maintenance Issues: One reviewer noted scuff marks on walls, mold in shower grout, and a drain fly infestation in the bathroom.
Google Reviews
1,459 reviews
Recent Guest Reviews
Veronica Kregor
Great location, easy walking distance from domestic airport. Excellent room - we stayed in a ‘First class room’ for my husband, 17yr old daughter and I when enroute to Singapore. Sizeable room, very comfortable pillows/King size bed and large king single plus couch and desk. Huge bathroom with bath and shower. Casual Cafe/bar until 9pm and quite a good variety of vending machine food and essential...
Response from the owner
Dear Kregor,<br><br>Thank you very much for sharing such a detailed and wonderful review of your stay with us.<br><br>We’re delighted to hear that you enjoyed our convenient location within easy walki...
Reni Mac
Amazing little gem of a hotel! Perfect for travellers, business or airline enthusiasts! Positioned overlooking the runway of Sydney airport with awesome views of the planes coming and going! The penthouse cafe/bar/restaurant is a super cool space with heaps of comfy seating, lounges and hammocks with great coffee and snack options. Good wine at great prices! And the room… lush comfy bed and beddin...
Linda Clarke
Simply awful accommodation. Paid over $500 for one night. Given a single bed. Walls and skirtings had multiple scuff marks. Corridors were dirty. Doors made small to maximum room space. Walls wobbled when person in room next door turned over. Had pamphlets out with room service - also on theTV. Now know they don't do room service. Worst accommodation I have ever experienced.
Nardee Warneke
Everything was great, room is clean and quiet, comfortable bed, plenty of shelves and space for bags and I like the penthouse concept with convenient and quick food options. Would recommend adding some foam rollers to the gym. Only problem was the laundry is around the corner at Quest apartments, and that was a pain and kinda dirty. $8 for use of washing and drying machines and laundry liquid. Ma...
Response from the owner
Dear Warneke,<br><br>Thank you very much for your detailed and thoughtful feedback. We’re delighted to hear that you enjoyed the clean and quiet room, comfortable bed, ample storage space, and our pen...
Annelore Coppens
Stayed here two nights as we had a late flight coming into sydney and did not feel like finding a decent place to stay on the 30th of Dec in CBD. Ended up being so so so happy. Such a nice hotel, nice staff. Room was spacious and comfortable. Felt like luxury at an affordable price. One note: the breakfast is kinda mid. Not really options and expensive for what it is. Coffee made with a smile and ...
Response from the owner
Dear Annelore,<br><br>Thank you for taking the time to share your experience with us. <br>We’re so pleased to hear that you were happy with your stay and that our hotel, staff, and spacious, comfortab...
Sören Salvatore
Great place to spend an overnight layover. In walking distance from domestic terminal (if you don’t carry a ton of luggage and don’t mind a little walk to stretch the legs). The rooms are very basic but clean. Very small breakfast buffet. Shuttle service or uber are the same price and can bring you to and from all terminals.
Response from the owner
Dear Sören,<br><br>Thank you for sharing your feedback. <br><br>We’re delighted to hear you found our hotel a great option for an overnight layover and appreciated the convenient walking distance to t...
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