Casa Madrona Hotel & Spa
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Hotel Details
Location
Casa Madrona Hotel & Spa · San Francisco Bay Area, United States
Expert Review: Casa Madrona Hotel & Spa
Casa Madrona Hotel & Spa: A Michelin Key Selected Oasis in Sausalito
Casa Madrona Hotel & Spa, a Michelin Key selected property nestled on a Sausalito hillside, offers a captivating blend of historic Victorian charm and modern luxury, boasting stunning views of the San Francisco Bay and skyline. Guests frequently laud its prime location, attentive service, and well-appointed accommodations.
1. Overall Rating & Sentiment
The general consensus for Casa Madrona Hotel & Spa is overwhelmingly positive, with guests frequently using terms like "Excellent," "Wonderful," and "Very good" to describe their stays. The hotel consistently receives high marks for its location (9.8), comfort (9.6), cleanliness (9.3), and staff performance (9.2).
2. Key Highlights
Guests consistently highlight the hotel's exceptional location with its breathtaking views of the Richardson Bay, San Francisco skyline, and harbor as a top feature. The friendly, attentive, and professional staff also receives frequent praise. The hotel's unique blend of modern design with its Victorian legacy, coupled with its overall cleanliness, contributes significantly to guest satisfaction. Complimentary amenities like e-bikes are also a welcomed touch for exploring the area.
3. Room Quality
Casa Madrona offers a diverse range of rooms and suites, including those housed in the authentic 1885 Victorian mansion and more contemporary options in a modern addition and hillside cottages. Many rooms feature delightful bay views, and some even include fireplaces, adding to the cozy ambiance. The rooms are described as clean, comfortable, spacious, and beautifully appointed. Unique "Wellness rooms" provide a holistic approach with amenities such as sleep trackers, heated beds controlled by Amazon's Alexa, and products from Urban Remedy and Moon Juice. Standard room amenities include Wi-Fi, coffee makers with Starbucks coffee and Tazo tea, hair dryers, and essential oils bath amenities. While the historic mansion rooms are noted for their old-fashioned charm, some may not be particularly expansive. Certain rooms in the mansion are only accessible via stairs.
4. Dining Experience
The hotel features an adjacent classic Italian trattoria, Poggio, which provides room service to guests. Poggio is noted for its al fresco dining options, allowing guests to enjoy meals in the pleasant Sausalito atmosphere.
5. Service & Staff
The service and staff at Casa Madrona Hotel & Spa are consistently praised across numerous reviews. Guests describe the team as "humble and professional," "friendly and attentive," "very helpful," and "eager to please." Their dedication to providing personalized service and a warm, welcoming atmosphere is frequently highlighted.
6. Location & Accessibility
Perched in the heart of downtown Sausalito, Casa Madrona Hotel & Spa boasts an unbeatable location directly across from the ferry terminal. This allows for easy and quick access to downtown San Francisco via a short ferry ride. The hotel is within walking distance of Sausalito's charming shops, restaurants, and the famous water walkway, which offers views of Alcatraz and San Francisco. Its position on a hillside provides captivating views of the San Francisco skyline and the Golden Gate Bridge.
7. Value & Pricing
Casa Madrona is considered a luxury experience, reflected in its pricing. Average prices range from approximately $329 for a weeknight to $374 for a weekend night. Standard rooms can start around $272, while premier options like hillside cottages or mansion junior suites can be upwards of $475 per night. While some guests note it can be expensive, many find the exceptional location, updated facilities, and overall comfort to be well worth the cost, providing an "exceptional value for its upscale offerings."
8. Common Complaints
While generally positive, some guests have reported a few recurring issues. These include occasional noise from events, which can sometimes extend later than expected. Some guests have also found the spa and fitness area amenities to be limited. In a few instances, guests experienced discomfort due to squeaky beds or received rooms with minimal natural light. Difficulty in obtaining invoices for third-party bookings has also been mentioned.
Sources
Google Reviews
620 reviews
Recent Guest Reviews
Aimée Goggins
We loved our weekend getaway at Casa Madrona! Made a great local escape from the city. Staff were super welcoming and friendly, and you can't beat the excellent location, with great restaurants and retail steps outside and more in easy walking distance. Our room overlooked the bay, and provided truly next level window gazing...I could have watched the changing light and comings and goings on the w...
Brit. L.
Stayed in the Harbor View room. I enjoyed a fire each night. Loved having tea on the balcony and admiring the sunset. Huge bathroom with large tub, separate shower and toilet was in its own room. All the amenities a person would need, quality soaps and lotions, fridge, robes, etc. Staff was super helpful. My partner was attending a work event at this hotel. They took great care of his entire comp...
Jacqui Salas
This hotel is absolutely beautiful, and the location couldn’t be more perfect! Poggio’s food was incredible, and I had an overall wonderful experience. The staff at both the hotel and the restaurant were amazing, friendly, attentive, and welcoming. This trip was for business, but it was certainly memorable. I hope to return soon with my family to enjoy a relaxing getaway together. Highly recommend...
Response from the owner
Thanks so much for the great review, Jacqi! We're delighted you enjoyed a memorable experience at Casa Madrona and Poggio, and we appreciate the kind words!
mike boogaard
Perfect place to stay in Sausalito. The hotel is perfectly located. The staff are very helpful and friendly. The rooms were good in size and very comfortable (bed sheets were really nice). The gym is very limited so didnt use, and opted to walk outside instead. Will definitely stay again when in Sausalito.
Angela Saba
Our group had an excellent experience at Casa Madrona. All of the staff was attentive to our needs and truly made our stay special. Highly recommend staying here for a trip to Sausalito or for your event needs - the views from their event spaces are beautiful.
Response from the owner
Thank you for the great feedback, Angela! It was a pleasure having the group here with us, and we're delighted you enjoyed the experience.
C Spera
Great location, beautiful view, and nice atmosphere. Service attendant helping us with bags was so warm and friendly. Unfortunately, we experienced repeated key card failures that required multiple trips to the front desk. On the final visit, the interaction felt dismissive, with the issue attributed to user error rather than the malfunction itself. While the problem was eventually resolved, a mor...
Response from the owner
Thank you for your review and recent visit. We're glad to learn you enjoyed your experience overall, but of course we're sorry you experienced repeated issues with your room keys and an unsatisfactor...
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