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Banyan Tree Chongqing Beibei
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Hotel Details
Location
Chongqing
China, Asia
Brand
Banyan Tree
Hotel Group
Accor
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Key Highlights
- ✓Banyan Tree Chongqing Beibei: A Serene Hot Spring Retreat with Exceptional Service
- ✓Exceptional Service:** The attentive and thoughtful staff, including dedicated butlers, receive high commendation for their patience and willingness to assist guests, even with limited English.
- ✓The service at Banyan Tree Chongqing Beibei is frequently highlighted as exceptional, attentive, and thoughtful.
- ✓Facility Wear and Tear:** Some guests have observed that the hotel, established in 2013, shows signs of being "old now and a bit worn," though still beautiful and high quality.
Expert Review: Banyan Tree Chongqing Beibei
Banyan Tree Chongqing Beibei: A Serene Hot Spring Retreat with Exceptional Service
1. Overall Rating & Sentiment
The Banyan Tree Chongqing Beibei generally receives exceptional to very good ratings, with an average of 9.1 out of 10 based on over 2,000 reviews. Guests consistently describe it as a luxurious, tranquil, and restful retreat, perfect for relaxation and getaways. The overall sentiment is highly positive, emphasizing comfort, excellent service, and the unique hot spring experience.
2. Key Highlights
Guests consistently praise the Banyan Tree Chongqing Beibei for several key features:
- Private Hot Spring Baths: The in-room private hot spring tubs are a major draw and a frequent highlight for guests, often described as "heavenly" and "fantastic". The resort also offers communal indoor and outdoor hot spring pools with various mineral compositions.
- Exceptional Service: The attentive and thoughtful staff, including dedicated butlers, receive high commendation for their patience and willingness to assist guests, even with limited English.
- Serene Location & Design: Nestled at the foothills of the Jinyun Mountain Nature Reserve, the hotel offers a peaceful and picturesque environment, providing a true sanctuary away from city life. The architecture is inspired by local traditions, blending modern luxury with serene natural surroundings.
- Spa & Wellness: The Banyan Tree spa, with its spring-fed baths and professional therapists, is frequently highlighted as a haven of relaxation, offering "superb enjoyment" and "best treatments ever".
- Pet Paradise: A unique amenity is the "pet paradise" featuring various well-cared-for animals, which guests, especially families, find delightful.
3. Room Quality
The hotel boasts 96 beautifully appointed rooms, including hot spring retreats and villas. Rooms are consistently described as spacious, clean, and comfortable, with a perfect score of 10.0 for comfort from many guests.
- Design & Amenities: Rooms feature modern luxury with Oriental-inspired accents and high-quality cotton bedding. They are equipped with amenities such as iPod docking stations, flat-screen TVs with CD/DVD players, mini-bars, safes, and often private balconies or terraces with mountain views.
- Private Hot Springs: A standout feature in many rooms and all villas is the private hot spring bath, some with jacuzzi functions, offering a relaxing and luxurious experience. Villas can also include private swimming pools, pantries, and lush gardens, with the most luxurious spanning 1200 square meters with multiple bedrooms and living areas.
- Cleanliness: While generally clean, some guests have noted minor signs of wear and tear, though this typically does not detract significantly from the overall positive experience.
4. Dining Experience
The Banyan Tree Chongqing Beibei offers a diverse culinary experience with three on-site restaurants serving a variety of Sichuan, Cantonese, and international cuisines.
- Breakfast: The buffet breakfast is consistently praised for its impressiveness, variety, and high-quality food, with many options available.
- Restaurant Quality: Guests generally find the food at the hotel restaurants to be of good standard, with some considering it among the best experienced in China. Ming Yue restaurant offers Chinese cuisine, while Jin Yao Xuan serves hot pot and Szechuan food. Al fresco dining options are also available.
- Room Service: While dining options within the hotel are appreciated, one guest reported no room service available past 1 AM, which was a point of disappointment.
- Western Options: Some Western dishes like Caesar salad are well-received, but a specific complaint was made about a small, frozen-type pizza.
5. Service & Staff
The service at Banyan Tree Chongqing Beibei is frequently highlighted as exceptional, attentive, and thoughtful.
- Hospitality: Staff members are described as very friendly, helpful, sincere, and professional. Guests appreciate their patience and efforts to assist, even with limited English proficiency.
- Butler Service: The butler service is a notable feature, with guests praising butlers like Xiao Chen and Xiao Liu for their quick, professional, and personalized responses to needs. However, one guest mentioned not being informed about butler service upon check-in.
- Spa Therapists: Spa therapists are highly regarded for their professional techniques, leading to a relaxed body and mind after treatments.
- Photography Team: A Hanfu photography team is available, and photographers like Mr. Yan Yan receive special compliments for their enthusiasm and ability to capture memorable moments, particularly for families.
6. Location & Accessibility
The Banyan Tree Chongqing Beibei is nestled in the scenic Beibei district, approximately 36 kilometers from the vibrant heart of Chongqing.
- Natural Surroundings: Its location at the foot of the Jinyun Mountain Nature Reserve offers a tranquil and peaceful environment with picturesque scenery and misty hills.
- Accessibility: The hotel is about a 50-minute drive to Chongqing Jiangbei International Airport (CKG). While the location is appreciated for its accessibility, it is noted to be somewhat isolated from most urban attractions, suggesting guests should come prepared with their needs.
- Nearby Attractions: Jinyun Mountain is a 12-13 minute drive away. Other city attractions like Jiefangbei Pedestrian Street, Hongyadong, Guan Yin Qiao Pedestrian Street, and People's Liberation Monument are approximately 35-40 minutes away by car.
7. Value & Pricing
The Banyan Tree Chongqing Beibei is positioned as a premium luxury option in Chongqing, offering an exquisite stay that justifies the investment.
- Price Range: Room prices typically range from $251 to $300 per night, though rates can start from around $230. The average price for a weeknight is around $395, and for a weekend night, it's about $605. This is notably higher than the average hotel room in Chongqing, which generally costs between $26 and $50.
- Value Perception: Many guests find the luxurious experience, particularly the private hot springs and high level of service, to be well worth the cost. Rates are subject to a 10% service charge plus 6% VAT.
- Deposits: A point of unexpectedness for some guests is a relatively high extra deposit fee that might not be clearly communicated during booking.
- Pets: There is an RMB 800 pet cleaning fee for guests bringing small dogs, and pets are generally allowed in villa areas.
8. Common Complaints
While overwhelmingly positive, some recurring issues and criticisms have been noted by guests:
- Facility Wear and Tear: Some guests have observed that the hotel, established in 2013, shows signs of being "old now and a bit worn," though still beautiful and high quality.
- Outdated/Malfunctioning Amenities: Specific complaints include the sauna and steam rooms not being operational or only turning on upon request, and the massage function of in-room hot spring tubs being broken. There were also instances of faulty toothbrushes.
- Communication Barriers: While staff are patient, some guests noted that limited English proficiency can occasionally make communication challenging.
- Inconsistent Service Delivery: One guest felt the service was "amateurish" and "lacking professionalism," citing issues like not being informed about butler service, broken archery equipment without staff assistance, and an empty landscape pool.
- Limited Off-Season Offerings: During off-peak seasons, some facilities like the bar or certain restaurants might not be available.
- Air Conditioning Issues: A few guests reported issues with air conditioning, stating it was "not great" and rooms remained at 27 degrees, feeling "stuffy and humid".
- Noise: Construction on balconies above in the morning was reported to cause noise and dropping materials.
- Pet Policy Limitations: While pets are allowed in villas, they are not permitted in dining areas, requiring guests to drive out for meals if traveling with pets.
Sources
Points to Consider
- •Western Options:** Some Western dishes like Caesar salad are well-received, but a specific complaint was made about a small, frozen-type pizza.
- •While overwhelmingly positive, some recurring issues and criticisms have been noted by guests:
- •Air Conditioning Issues:** A few guests reported issues with air conditioning, stating it was "not great" and rooms remained at 27 degrees, feeling "stuffy and humid".
About One Michelin Key
One Michelin Key is awarded to hotels that offer a very special stay. These properties are characterized by their unique personality, high quality, and ability to create memorable experiences for guests.
Accor
IHG