Aloft Osaka Dojima
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Hotel Details
Location
Osaka
Japan, Asia
Brand
Aloft
Hotel Group
Marriott
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Expert Review: Aloft Osaka Dojima
Aloft Osaka Dojima, a Michelin Key Selected property, offers a vibrant and comfortable stay in the heart of Osaka, blending modern design with convenient accessibility. The hotel, built in 2021 and recently renovated, generally garners positive feedback from guests.
1. Overall Rating & Sentiment
The overall sentiment for Aloft Osaka Dojima is largely positive, with guests frequently commending its modern appeal, spacious rooms, and excellent location. It holds an impressive overall rating of 8.9, with high scores for cleanliness (9.6), comfort (9.6), and staff (9.5). While most experiences are delightful, some guests have noted issues with pricing transparency and breakfast service.
2. Key Highlights
Guests consistently praise several aspects of Aloft Osaka Dojima:
- Design & Atmosphere: The hotel boasts a funky, modern, and youthful atmosphere with contemporary and colorful design throughout its common areas and restaurant. The lobby and communal spaces are noted for their flair and creativity.
- Spacious Rooms: A recurring highlight is the surprisingly spacious rooms, often described as larger than typical Japanese hotel rooms.
- Attentive Staff: Many guests report friendly, helpful, and attentive staff.
- Convenient Location: Its central location, particularly its proximity to Osaka Station and other transport hubs, is a major draw.
- Amenities: The hotel offers a 24-hour fitness center (Re:charge gym), a restaurant, a bar with live music, and a grab-and-go coffee bar. Complimentary in-room WiFi is also available.
3. Room Quality
Aloft Osaka Dojima offers 305 well-appointed rooms, including Loft Rooms, Deluxe Loft Rooms, and Loft Suites. The rooms are designed with an open-concept, urban loft-style feel, featuring comfortable queen or twin beds and plush linens. Guests appreciate the clean and comfortable beds, good shower pressure, and modern amenities like a work desk, free WiFi, and a 55-inch HDTV. Many rooms offer city views, and corner rooms are particularly noted for better views. Some rooms include thoughtful touches like a steamer, Marshall Bluetooth speaker, kettle, and Nespresso machine. The air conditioning system is not centralized, allowing guests to adjust the room temperature to their liking. While the beds are queen-sized in most rooms, some guests have found them to be a bit small compared to other hotels. The design is generally simple with white as a base color, incorporating colored materials in rugs and sofas. However, some roll curtains are not light-blocking, which might result in early morning brightness. The bathrooms typically include a bidet, separate toilet, hairdryer, and toiletries.
4. Dining Experience
The hotel's all-day dining restaurant, The WAREHOUSE, serves Japanese and international cuisines for breakfast, lunch, and dinner in a bright, casual, and colorful setting with music hits. Breakfast options include continental, vegetarian, vegan, gluten-free, Asian, American, and buffet selections, with some guests noting made-to-order omelets. Re:fuel by Aloft offers grab-and-go coffee, tea, and quick breakfast bites 24/7. The W XYZ Bar is a social hub featuring live music performances, bar games, and signature cocktails. Some guests have described the breakfast as substantial and a decent step up from other Aloft locations, like Tokyo Ginza. However, there are recurring complaints about poor breakfast experiences, including rude service and low-quality food.
5. Service & Staff
The staff at Aloft Osaka Dojima are frequently described as friendly, attentive, helpful, and outstanding, with many guests praising their hospitality. They have been noted for going above and beyond, such as leaving gifts for celebrations and offering late check-out proactively. However, there have been instances of unprofessional experiences, particularly regarding front-desk management and a lack of clear explanations during check-in, especially concerning pricing.
6. Location & Accessibility
Aloft Osaka Dojima is centrally located in the Dojima area, offering excellent accessibility. It is a short walk (less than 1 km or 10-15 minutes) to Osaka Station, a major transport hub, and Umeda Station, providing convenient access to various train lines and the Umeda underground network. Nearby subway stations include Watanabebashi, Kitashinchi, Oebashi, Nishi-Umieda, and Higobashi. The hotel is close to attractions like Dojima Avanza Entrance Porch (3-minute walk) and Dojima Rice Exchange Monument (984 feet). The surrounding area is rich with restaurants, shops, and mini-marts. It's also well-situated for exploring popular destinations like Grand Front Osaka Mall, Osaka Station City, Umeda Sky Building, Dotonbori, Universal Studios Japan, and Osaka Castle. Itami Airport is approximately 15-20 km away, and Kansai International Airport is about 50 km away.
7. Value & Pricing
Aloft Osaka Dojima is considered to offer good value for money, especially given its convenient location and modern facilities. The average room price is around $164 USD, with the cheapest room price starting around $184.20 USD. Sample rates have been observed between US$140 to $260. This is compared to an average hotel room price in Osaka of $124. Parking is available for JPY 3300 per night. City taxes may apply, with rates varying based on the room rate. Some guests have felt that for the price paid, they could have booked a hotel with better communication and more professional service, particularly concerning breakfast and additional guest charges.
8. Common Complaints
While generally well-received, some recurring issues and criticisms have been noted:
- Breakfast Quality and Service: Several guests have reported dissatisfaction with the breakfast experience, citing rude service and low-quality food.
- Front Desk Transparency and Communication: There have been complaints about a lack of clear explanation regarding additional charges, especially for extra guests or breakfast when not explicitly detailed in the initial booking. Some experiences at the front desk were described as unprofessional and lacking the expected Japanese hospitality standards.
- Noise: One guest noted noticeable noise from an elevated highway below in a corner room between 5:30-6:00 AM.
- Non-Blackout Curtains: The roll curtains in some rooms are not light-blocking, leading to significant brightness in the room at dawn.
- Small Fridge: The in-room refrigerators are noted as being compact and having short depth, unable to hold a lot of items.
- Elevator Lighting: The industrial-style lighting in the elevators has been described as not very comforting.
Sources
Points to Consider
- •While generally well-received, some recurring issues and criticisms have been noted:
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