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Alamanda Palm Cove by Lancemore

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Alamanda Palm Cove by Lancemore - Selected hotel in Cairns, Australia

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Hotel Details

Location

Cairns

Australia, Oceania

Brand

Aman

Key Highlights

  • Service:** The staff are frequently described as amazing, helpful, friendly, and pleasant, offering excellent service and a warm welcome.

Expert Review: Alamanda Palm Cove by Lancemore

Alamanda Palm Cove by Lancemore, a Michelin Key Selected property, offers a luxurious and relaxing escape in Tropical North Queensland, consistently garnering high praise from guests for its absolute beachfront location, spacious accommodations, and exceptional service.

Overall Rating & Sentiment

The general consensus for Alamanda Palm Cove is overwhelmingly positive, with guests frequently describing it as a beautiful, stunning, and fantastic property. It holds an average rating of 8.7 out of 10 from 595 reviews on HotelsCombined, and a 4.5 out of 5 stars rating on TripAdvisor from 1163 reviews. The hotel is often lauded as a "hidden gem" and a top choice for both couples and families seeking a tranquil tropical paradise.

Key Highlights

Guests consistently rave about several key aspects of Alamanda Palm Cove:

  • Location: Its absolute beachfront position is a significant draw, being the only resort on Palm Cove's Esplanade with direct beach access. The ability to walk straight onto the sand and to nearby restaurants and cafes is highly appreciated.
  • Amenities & Design: The resort features three swimming pools, including a heated pool and an adults-only pool, a luxurious day spa, and a hot tub. The tropical gardens, palm trees, and ocean views contribute to a serene and romantic ambiance. Daily complimentary beach yoga is also a popular amenity.
  • Service: The staff are frequently described as amazing, helpful, friendly, and pleasant, offering excellent service and a warm welcome.
  • Spacious Apartments: The generous size of the self-contained apartments is a recurring highlight, providing ample space for guests.

Room Quality

The accommodations at Alamanda Palm Cove consist of 49 spacious 1, 2, 3, and 4-bedroom apartments. These self-contained units boast elegant tropical interiors and are designed to welcome the tropical climate with floor-to-ceiling windows and sliding doors opening onto private balconies or patios.

Key features include:

  • Size: One-bedroom suites start at a generous 85 sqm, while four-bedroom apartments can be as large as 250 sqm. Even one-bedroom apartments often include two bathrooms.
  • Comfort & Design: Rooms feature plush bedding, considered furnishings, and high-end amenities, with comfortable beds being frequently mentioned. They are air-conditioned and also include ceiling fans.
  • Facilities: Each apartment comes with full kitchen facilities (dishwasher, microwave), laundry amenities, a living area with Smart TVs and streaming access, and complimentary Wi-Fi. Nespresso machines are a noted touch in some apartments.

Dining Experience

Alamanda Palm Cove is home to NuNu Restaurant, an award-winning dining establishment that is celebrated for its modern Australian cuisine. Renowned Chef Nick Holloway focuses on fresh, seasonal, and local ingredients, creating dishes that reflect the region.

  • Restaurant Quality: NuNu offers breakfast, lunch, and dinner, and is considered one of the finest restaurants in Palm Cove. It has received accolades such as the 2015 Australian Gourmet Traveller and 2017 Good Food Guide Queensland Regional Restaurant of the Year. Guests describe the dining experience as "barefoot luxury" with an open, airy setting and ocean views.
  • Breakfast: While NuNu serves breakfast, it is noted that breakfast is generally not included in the room rate.

Service & Staff

Guest feedback consistently highlights the exemplary service and friendly nature of the staff. Reviewers frequently describe the staff as "amazing," "so helpful," and "pleasant". From check-in, which some guests describe as the "best ever experienced," to assistance with travel problems, the team is noted for being incredibly kind and quick to resolve issues. Concierge staff can assist with various requests, including tour bookings for attractions like the Great Barrier Reef and Daintree Rainforest, and arranging custom grocery packages. Housekeeping also receives positive mentions for cleanliness and attention to detail.

Location & Accessibility

Alamanda Palm Cove boasts a premium location as the only absolute beachfront resort on Palm Cove's 800-meter strip.

  • Neighborhood: It is nestled at the end of town, providing a quieter atmosphere while still being within easy walking distance of other restaurants, cafes, and shops along the Esplanade.
  • Attractions: The resort is conveniently located just 25-30 minutes north of Cairns International Airport. It serves as an ideal base for exploring major regional attractions, with the Kuranda Scenic Railway nearby and the Daintree Rainforest about an hour's drive away. A tour desk is available for bookings to the Great Barrier Reef and Daintree Rainforest.
  • Transport: Free on-site, secure undercover parking is provided. An airport shuttle service is also available, though it may incur a surcharge. Scenic helicopter transfers from Cairns airport directly to the beachfront are an option for a more exclusive arrival.

Value & Pricing

Guests generally perceive Alamanda Palm Cove by Lancemore as offering outstanding value and quality, especially given its prime beachfront location and luxurious amenities. Rates can start from approximately $150, with average weeknight prices around $282 and weekend nights at $305. Prices fluctuate seasonally, with November being the cheapest month (average 39% price drop) and August being the most expensive (average 63% price rise). The inclusion of full kitchen and laundry facilities in the apartments can also contribute to the perceived value for longer stays or families.

Common Complaints

While largely positive, some minor recurring issues or criticisms include:

  • No Elevators: The hotel does not have elevators, meaning upper floors are accessible by stairs only. This could be a concern for guests with restricted mobility, and it's noted that no 1 Bedroom Pool View Apartments are wheelchair accessible.
  • Small Fitness Center: The fitness center is described as small and may not fully satisfy dedicated fitness enthusiasts.
  • Wi-Fi Reliability: Although free Wi-Fi is provided, some guests have experienced hit-and-miss access in certain areas of the apartments due to solid walls.
  • Breakfast Not Included: Breakfast at NuNu Restaurant is not included in the standard room rate.

Sources

  1. booking.com
  2. booking.com
  3. hotelscombined.com
  4. qantas.com
  5. travelonline.com
  6. lancemore.com.au
  7. qantas.com
  8. palmcoveaccommodation.org
  9. oyster.com
  10. lancemore.com.au
  11. lancemore.com.au
  12. lancemore.com.au
  13. qantas.com
  14. lancemore.com.au
  15. expr3ss.com
  16. hotels.com
  17. kayak.com

Points to Consider

  • While largely positive, some minor recurring issues or criticisms include:

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